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= Introduction =

Some people don't like priority to be a number and want to use text labels.

= RT 3.8.3 or newer =

[http://search.cpan.org/dist/RT-Extension-PriorityAsString/lib/RT/Extension/PriorityAsString.pm RT-Extension-PriorityAsString] is an extension on the CPAN that is maintained by folks from [[BestPractical]].

= Older versions =

Home page of this extension for older versions is here: http://www.parliant.com/~cmh/rt/

= User Comments =

- anyone using this successfully with RT 3.4.4? - [[DuncanShannon]]

- Upload a new patch to use with RT 3.5.5 at the following URL: http://wiki.bestpractical.com/plugin/attachments/TextBasedPriorities/priority-labels-rt3.5.5.patch. Carlos Fuentes

- Has anyone used this with RT 3.6.1? - [[LeeWhalen]]

- 3.6.1 wasn't working for us; however, I just found the post below by Brent Parish.

This fixed our problem. - [[JudsonMain]]

http://lists.bestpractical.com/pipermail/rt-users/2006-September/041633.html

Note: Brent Parish followed this up by noting the the word "default" in the above fix should also be capitalized.

- 3.6.3 patch with case corrections and other updates posted to website. Optional color-coding of labels is included.

- 3.6.6 - Tested and works. Just make sure not to apply the patch twice by accident. J Speicher

== Bug ==

This is patch to correct a bug, probably in all the versions of the prioritylabel extension : when you do a bulk update on several tickets, the priorities are reset. This has been tested on RT 3.6.6 and RT 3.8.2

<nowiki>--- /opt/rt3-1/local/html/Elements/SelectPriority 2008-06-05 15:06:26.000000000 +0000
+++ /opt/rt3-2/local/html/Elements/SelectPriority 2008-11-25 14:36:43.000000000 +0000
@@ -1,6 +1,7 @@
%#

<SELECT NAME ="<%$Name%>">
+<OPTION VALUE="" <% $defprilabel?'':'selected'%>>-</OPTION>
% foreach $priidx (@RT::PrioritySortedKeys) {
% my($value)=$RT::PriorityLabels{$priidx};
% my($prilabel)=$priidx;
@@ -20,15 +21,17 @@
</%ARGS>
<%INIT>
my($priidx,$defprilabel,$defprivalue);
-foreach $priidx (@RT::PrioritySortedKeys) {
- if ( $Default >= $RT::PriorityLabels{$priidx}) {
- # save current equivalent priority label
- $defprilabel=$priidx;
- # save current priority value to prevent tickets from having
- # their priorities "snap"ed to closest level
- $defprivalue=$Default;
- last;
- }
+if (defined $Default) {
+ foreach $priidx (@RT::PrioritySortedKeys) {
+ if ( $Default >= $RT::PriorityLabels{$priidx}) {
+ # save current equivalent priority label
+ $defprilabel=$priidx;
+ # save current priority value to prevent tickets from having
+ # their priorities "snap"ed to closest level
+ $defprivalue=$Default;
+ last;
+ }
+ }
}
</%INIT>

--- /opt/rt3-1/local/html/Search/Bulk.html 2008-06-05 15:06:26.000000000 +0000
+++ /opt/rt3-2/local/html/Search/Bulk.html 2008-11-25 14:31:08.000000000 +0000
@@ -103,7 +103,7 @@
<td class="value"> <input name="Subject" size="20" /> </td></tr>
<tr><td class="label"> <&|/l&>Make priority</&>: </td>
% if ($RT::PriorityType) {
- <td class="value"><& /Elements/SelectPriority, Name => 'Priority', Default => 0 &></td></tr>
+ <td class="value"><& /Elements/SelectPriority, Name => 'Priority', Default => undef &></td></tr>
% } else {
<td class="value"> <input name="Priority" size="4" /> </td></tr>
% }
</nowiki>

TextBasedPriorities - Revision history

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