Talk:CustomConditionSnippets - Revision history

Hoha at 16:05, 29 June 2017

2017-06-29T16:05:42Z

← Older revision		Revision as of 12:05, 29 June 2017
Line 17:		Line 17:
	if ( ( grep /$QueueName/, @QueueList ) &&		if ( ( grep /$QueueName/, @QueueList ) &&
	$TransactionObj->IsInbound &&		$TransactionObj->IsInbound &&
	~~'''~~$TicketObj->Status eq 'resolved' &&~~'''~~		$TicketObj->Status eq 'resolved' &&
	time() - $TicketObj->ResolvedObj->Unix > $Days ) {		time() - $TicketObj->ResolvedObj->Unix > $Days ) {
	return 1; # send mail template		return 1; # send mail template
Line 27:		Line 27:



			the part that is not working is: $TicketObj->Status eq 'resolved' &&
	Many thanks in advance and Best Regards.		Many thanks in advance and Best Regards.

Hoha at 16:05, 29 June 2017

2017-06-29T16:05:02Z

← Older revision		Revision as of 12:05, 29 June 2017
Line 17:		Line 17:
	if ( ( grep /$QueueName/, @QueueList ) &&		if ( ( grep /$QueueName/, @QueueList ) &&
	$TransactionObj->IsInbound &&		$TransactionObj->IsInbound &&
	$TicketObj->Status eq 'resolved' &&		'''$TicketObj->Status eq 'resolved' &&'''
	time() - $TicketObj->ResolvedObj->Unix > $Days ) {		time() - $TicketObj->ResolvedObj->Unix > $Days ) {
	return 1; # send mail template		return 1; # send mail template

Hoha: Created page with "Hi everyone, can someone explain to me why the ticket still gets opened?

 my @QueueList = qw(DE_Testqueue); my $Days = 1; # 1 sec  my $TransactionObj = $self->Transacti..."

2017-06-29T16:04:24Z

Created page with "Hi everyone, can someone explain to me why the ticket still gets opened? <pre> my @QueueList = qw(DE_Testqueue); my $Days = 1; # 1 sec my $TransactionObj = $self->Transacti..."

New page

Hi everyone,

can someone explain to me why the ticket still gets opened?

<pre>
my @QueueList = qw(DE_Testqueue);
my $Days = 1; # 1 sec

my $TransactionObj = $self->TransactionObj;
my $TicketObj = $self->TicketObj;
my $QueueObj = $TicketObj->QueueObj;
my $QueueName = $QueueObj->Name;

return 0 unless $TransactionObj->Type eq 'Correspond';

if ( ( grep /$QueueName/, @QueueList ) &&
$TransactionObj->IsInbound &&
$TicketObj->Status eq 'resolved' &&
time() - $TicketObj->ResolvedObj->Unix > $Days ) {
return 1; # send mail template
} else {
$TicketObj->SetStatus( 'open' );
return 0; # don't send mail template
}
</pre>

Many thanks in advance and Best Regards.