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Admin https://rt-wiki.bestpractical.com/index.php?title=Strip_out_commands&diff=3739&oldid=prev 2012-07-10T13:50:58Z

<p>Created page with &quot; &#039;&#039;source: https://rt.cpan.org/Public/Bug/Display.html?id=31795&#039;&#039; When using CommandByMail extension, if you don&#039;t want the commands used to appear in the tickets, for instance ...&quot;</p> <p><b>New page</b></p><div><br /> &#039;&#039;source: https://rt.cpan.org/Public/Bug/Display.html?id=31795&#039;&#039;<br /> <br /> When using CommandByMail extension, if you don&#039;t want the commands used to appear in the tickets, for instance so that the requestor don&#039;t see them in the email he receives, you can use following procedure:<br /> <br /> Apply patch found [https://rt.cpan.org/Public/Bug/Display.html?id=31795 here] to your TakeAction.pm file from CommandByMail (in Debian: &#039;&#039;/usr/local/share/request-tracker4/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm&#039;&#039;).<br /> <br /> Then add the corresponding option in your RT_SiteConfig.pm file:<br /> <br /> : &#039;&#039;# Strip commands out of body before sending mail&#039;&#039;<br /> : &#039;&#039;Set($CommandByMailStripOut, 1);&#039;&#039;<br /> <br /> In Debian, this means adding above lines to your &#039;&#039;/etc/request-tracker4/RT_SiteConfig.d/xx-commandbymail.pm&#039;&#039; file (you should have created it when installing this extension) then run command:<br /> <br /> : &#039;&#039;update-rt-siteconfig&#039;&#039;</div>

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