https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=StockAnswersStockAnswers - Revision history2026-08-23T01:49:18ZRevision history for this page on the wikiMediaWiki 1.41.1https://rt-wiki.bestpractical.com/index.php?title=StockAnswers&diff=3738&oldid=prevAdmin: 3 revisions imported2016-04-06T20:37:48Z<p>3 revisions imported</p>
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</table>Adminhttps://rt-wiki.bestpractical.com/index.php?title=StockAnswers&diff=3737&oldid=prev140.247.120.224 at 19:20, 14 February 20132013-02-14T19:20:26Z<p></p>
<p><b>New page</b></p><div>Did you miss the old [[StockAnswers]] that was included with RT2? Here's a completley rewritten RT extension for those who don't wish to install RTFM or for pre-RT3 users.<br />
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'''StockAnswers is no longer being maintained''' (as of 2011) and is not compatible with RT4. Its functionality has been superseded by RTFM (Articles in RT4). If you need to convert RT3 StockAnswers to RTFM Articles, here is a script that can do that: http://people.hmdc.harvard.edu/~whorka/rtStockAnswersToRTFM.pl<br />
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Download: http://people.hmdc.harvard.edu/~kmerrill/projects/StockAnswers/StockAnswers-1.0.tar.gz<br />
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From the README (http://people.hmdc.harvard.edu/~kmerrill/projects/StockAnswers/README) :<br />
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=== Description ===<br />
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[[StockAnswers]] for RT is a solution for allowing users to insert predefined templates into their replies. This might be useful for people who are looking for a simple alternative to RTFM.<br />
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It requires client-side [[JavaScript]] to be activated.<br />
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=== Long Description ===<br />
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[[StockAnswers]] relies on administrative groups to control permissions to edit the queue templates. By default, all RT users with [[SuperUser]] rights will be able to edit templates for all queues.<br />
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If a user belongs to a group named: [=[[QueueName]]&lt;ADMIN_POSTFIX&gt;], he or she will be able to edit the templates for that queue. The <code>ADMIN_POSTFIX</code> is set to "<code>_Admin</code>" by default. To change this, see the [[StockAnswers]] Configuration.<br />
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Use the [=Tools/[[StockAnswers]]/index.html] application to modify and create templates. If a directory for a queue does not exist, it will be automatically created. Take special note to ensure that the ownership of the template directories belong to the RT system user: i.e. apache or rt.<br />
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Every time a template is saved, a backup of the original is created in the <code>templates/backup</code> folder. Templates cannot be permanently deleted, they are moved to the <code>templates/backup</code> folder by default. Only privileged system users may delete backup or deleted files from the filesystem.<br />
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When a template for a specific queue is created, user will be able to select that template from the dropdown list on the Update.html page. Only global and queue-specific templates are displayed in the selection. [[JavaScript]] is used to dynamically refresh the textarea form field with the contents of the template.<br />
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=== Usage ===<br />
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==== StockAnswers Configuration ====<br />
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[=Admin/Tools/[[StockAnswersConfiguration]].html]<br />
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Restarting RT is not neccessary for changes to take effect.<br />
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<code>ADMIN_POSTFIX</code><br />
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Depending on your configuration, users may only be allowed to edit certain queues. For example, if you set an <code>ADMIN_POSTFIX</code> under the [[StockAnswers]] Configuration, only users in an RT group named: [=[[Queue Name|Queue_Name]]&lt;ADMIN_POSTFIX&gt;] will be allowed to edit templates for that queue.<br />
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For example, if you defined an <code>ADMIN_POSTFIX</code> to "<code>_Admin</code>", users in the group named <code>global_Admin</code> will be able to edit those specific templates. If the <code>ADMIN_POSTFIX</code> is not defined, users can edit templates associated with their list of queues.<br />
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<code>INC_GLOBAL</code><br />
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If you allow ’Everyone’ to edit global templates, you do not have to create a <code>global&lt;ADMIN_POSTFIX&gt;</code> group. All RT users will be allowed to global templates. By default, users with [[SuperUser]] rights are allowed to edit global templates.<br />
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==== StockAnswers Template Editor ====<br />
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[=Tools/[[StockAnswers]]/index.html]<br />
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A new directory will be created for a queue if it does not exist.<br />
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==== StockAnswers Reply Template ====<br />
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<code>Ticket/Update.html</code><br />
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Both global and queue-specific templates will appear under the [[StockAnswers]] template select pull-down on the <code>Update.html</code> page. This functionality was original written by Robert Spier with contributions by Byron Ellacott.<br />
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== See Also ==<br />
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[[CannedReplies]]</div>140.247.120.224