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Manual

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From the [[rt-users]] mail list.

Full description: http://lists.bestpractical.com/pipermail/rt-users/2006-June/040249.html

== Problem: ==

> My RT users and I have signatures that we want to appear at the > top (bottom is default) of the body of any coorespondance email. When > they respond to tickets, RT3.4 quotes the ticket content, but places > the RT user's signature on the bottom,[...]

== Solution: ==

Change the html/Elements/[[MessageBox]] file. There is two way:

=== Manual ===

Edit this line:

<nowiki><textarea class="messagebox" COLS=<%$Width%> ROWS=<%$Height%> WRAP=<%$Wrap%> NAME="<%$Name%>"><& /Elements/Callback, %ARGS &><% $Default %><%$message%><%$IncludeSignature ? $signature : ''%></textarea>

</nowiki>

DO NOT FORGET: copy [[MessageBox]] file from the rt3/share tree to the rt3/local tree!

For RT 3.8: Change this line:

<nowiki><% $Default || '' %><% $message %></textarea><% $signature %> </nowiki>
To:
<nowiki><% $signature %><% $Default || '' %><% $message %></textarea> </nowiki>

I also had to restart apache to actually see the change, not sure why.

=== Patch ===

Patch against RT 3.4:

<nowiki>-------------- next part --------------
--- MessageBox 2006-06-30 17:09:53.000000000 -0300
+++ MessageBox 2006-06-30 17:10:28.000000000 -0300
@@ -43,7 +43,7 @@
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
-<textarea class="messagebox" COLS=<%$Width%> ROWS=<%$Height%> WRAP=<%$Wrap%> NAME="<%$Name%>"><& /Elements/Callback, %ARGS &><% $Default %><%$message%><%$IncludeSignature ? $signature : ''%></textarea>
+<textarea class="messagebox" COLS=<%$Width%> ROWS=<%$Height%> WRAP=<%$Wrap%> NAME="<%$Name%>"><& /Elements/Callback, %ARGS &><% $Default %><%$IncludeSignature ? $signature : ''%><%$message%></textarea>
<%INIT>

my ($message);
</nowiki>

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