SetCustomFieldViaMail - Revision history

Ghoti: moar formatting

2019-02-21T03:41:28Z

moar formatting

← Older revision		Revision as of 23:41, 20 February 2019
Line 7:		Line 7:
	== EXAMPLE 1: CF Value based on destination email address ==		== EXAMPLE 1: CF Value based on destination email address ==

	Condition: OnCreate		Condition: OnCreate
	Action: User Defined		Action: User Defined
	Template: Global template: Transaction		Template: Global template: Transaction
	Stage: TransactionCreate		Stage: TransactionCreate


	CUSTOM CONDITION:		CUSTOM CONDITION:
Line 67:		Line 66:
	== EXAMPLE 3: CF & Title change based on requestor's email address (returns $1 @ $2) ==		== EXAMPLE 3: CF & Title change based on requestor's email address (returns $1 @ $2) ==

	Condition: OnCreate		Condition: OnCreate
	Action: User Defined		Action: User Defined
	Template: Global template: Transaction		Template: Global template: Transaction
	Stage: TransactionCreate		Stage: TransactionCreate


Line 77:		Line 76:
	PREPARATION CODE:		PREPARATION CODE:

	return 1;		return 1;


	CLEANUP CODE:		CLEANUP CODE:

	my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);		my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
	$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;		$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;

	if ( $2 =~ /^gmail.com$/m ) {		if ( $2 =~ /^gmail.com$/m ) {
	$self->TicketObj->AddCustomFieldValue( Field => 'Some CF', Value => 'SOME VALUE' );		$self->TicketObj->AddCustomFieldValue( Field => 'Some CF', Value => 'SOME VALUE' );
	$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );		$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );
	$self->TicketObj->SetSubject ('TAG: '.$self->TicketObj->Subject);		$self->TicketObj->SetSubject ('TAG: '.$self->TicketObj->Subject);
	}		}


Line 98:		Line 96:
	Pre-Requirements:		Pre-Requirements:

	~~<nowiki>~~* You will have to create specific sub-groups and add members to be notified		* You will have to create specific sub-groups and add members to be notified
	* You will need "rt-notify-group-admin" to create scrip Actions to notify the above sub-groups		* You will need "rt-notify-group-admin" to create scrip Actions to notify the above sub-groups

			<nowiki></nowiki>

	Condition: User Defined		Condition: User Defined
	Action: Notify YOURGROUP		Action: Notify YOURGROUP
	Template: Global template: Transaction		Template: Global template: Transaction
	Stage: TransactionCreate		Stage: TransactionCreate

	~~</nowiki>~~

	CUSTOM CONDITION:		CUSTOM CONDITION:

	my $to = $self->TransactionObj->Attachments->First->GetHeader('To');		my $to = $self->TransactionObj->Attachments->First->GetHeader('To');
	my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);		my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
	$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;		$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;

	~~if ($to =~/^nms\@.*\.?yourdomain\.net/) {~~
	~~$self->TicketObj->AddCustomFieldValue( Field => 'Type', Value => 'NAGIOS' );~~
	~~return 1; } else { return 0;}~~

	~~if ( $1 =~ /^nagios$/m ) {~~
	~~$self->TicketObj->AddCustomFieldValue( Field => 'Type', Value => 'NAGIOS' );~~
	~~return 1; } else { return 0;}~~

			if ($to =~/^nms\@.*\.?yourdomain\.net/) {
			$self->TicketObj->AddCustomFieldValue( Field => 'Type', Value => 'NAGIOS' );
			return 1;
			} else {
			return 0;
			}

			if ( $1 =~ /^nagios$/m ) {
			$self->TicketObj->AddCustomFieldValue( Field => 'Type', Value => 'NAGIOS' );
			return 1;
			} else {
			return 0;
			}

	PREPARATION CODE:		PREPARATION CODE:

	return 1;		return 1;


	CLEANUP CODE:		CLEANUP CODE:

	return 1;		return 1;

Ghoti: /* EXAMPLE 1: CF Value based on destination email address */ formatting

2019-02-21T03:35:43Z

EXAMPLE 1: CF Value based on destination email address: formatting

← Older revision		Revision as of 23:35, 20 February 2019
Line 17:		Line 17:
	PREPARATION CODE:		PREPARATION CODE:

	return 1;		return 1;


	CLEANUP CODE:		CLEANUP CODE:

	my $to = $self->TransactionObj->Attachments->First->GetHeader('To');		my $to = $self->TransactionObj->Attachments->First->GetHeader('To');

	if ($to =~/^partial\@.*\.?yourdomain\.net/) {		if ($to =~/^partial\@.*\.?yourdomain\.net/) {
	$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );		$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );
	}		}

	if ($to =~/fixed\@.*\.?yourdomain\.net/) {		if ($to =~/fixed\@.*\.?yourdomain\.net/) {
	$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );		$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );
	}		}

	$self->TicketObj->SetPriority( 1 );		$self->TicketObj->SetPriority( 1 );

	return 1;		return 1;




	== EXAMPLE 2: CF Value based on requestor's email address (returns $1 @ $2) ==		== EXAMPLE 2: CF Value based on requestor's email address (returns $1 @ $2) ==

Ghoti: /* EXAMPLE 2: CF Value based on requestor's email address (returns $1 @ $2) */ formatting

2019-02-21T03:34:45Z

EXAMPLE 2: CF Value based on requestor's email address (returns $1 @ $2): formatting

← Older revision		Revision as of 23:34, 20 February 2019
Line 41:		Line 41:
	== EXAMPLE 2: CF Value based on requestor's email address (returns $1 @ $2) ==		== EXAMPLE 2: CF Value based on requestor's email address (returns $1 @ $2) ==

	Condition: OnCreate		Condition: OnCreate
	Action: User Defined		Action: User Defined
	Template: Global template: Transaction		Template: Global template: Transaction
	Stage: TransactionCreate		Stage: TransactionCreate


	CUSTOM CONDITION:		CUSTOM CONDITION:
Line 51:		Line 50:
	PREPARATION CODE:		PREPARATION CODE:

	return 1;		return 1;


	CLEANUP CODE:		CLEANUP CODE:

	my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);		my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
	$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;		$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;

	if ( $1 =~ /^username$/m ) {		if ( $1 =~ /^username$/m ) {
	$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );		$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );
	}		}

	if ( $2 =~ /^yourdomain.net$/m ) {		if ( $2 =~ /^yourdomain.net$/m ) {
	$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );		$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );
	}		}

	$self->TicketObj->SetPriority( 1 );		$self->TicketObj->SetPriority( 1 );

	return 1;		return 1;



	== EXAMPLE 3: CF & Title change based on requestor's email address (returns $1 @ $2) ==		== EXAMPLE 3: CF & Title change based on requestor's email address (returns $1 @ $2) ==

Admin: 2 revisions imported

2016-04-06T20:37:40Z

2 revisions imported

New page

= RT 3.8 =

The following example Scrips will help set ticket's CF values, change title or parameters, and notify specific groups based on email properties as detected by RT; Examples partially based on older [[WiKi]] entries and adapted where needed. CF names and values are purely fictional examples, please don't copy and paste without proper understanding of setup and requirements. Requestors will need appropriate permissions to create/modify CF values for this to work.

Posted & Tested on 3.8.7 by [mailto:webdelic@gmail.com webdelic@gmail.com]

== EXAMPLE 1: CF Value based on destination email address ==

Condition: OnCreate
Action: User Defined
Template: Global template: Transaction
Stage: TransactionCreate

CUSTOM CONDITION:

PREPARATION CODE:

return 1;

CLEANUP CODE:

my $to = $self->TransactionObj->Attachments->First->GetHeader('To');

if ($to =~/^partial\@.*\.?yourdomain\.net/) {
$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );
}

if ($to =~/fixed\@.*\.?yourdomain\.net/) {
$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );
}

$self->TicketObj->SetPriority( 1 );

return 1;

== EXAMPLE 2: CF Value based on requestor's email address (returns $1 @ $2) ==

Condition: OnCreate
Action: User Defined
Template: Global template: Transaction
Stage: TransactionCreate

CUSTOM CONDITION:

PREPARATION CODE:

return 1;

CLEANUP CODE:

my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;

if ( $1 =~ /^username$/m ) {
$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );
}

if ( $2 =~ /^yourdomain.net$/m ) {
$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'TWO' );
}

$self->TicketObj->SetPriority( 1 );

return 1;

== EXAMPLE 3: CF & Title change based on requestor's email address (returns $1 @ $2) ==

Condition: OnCreate
Action: User Defined
Template: Global template: Transaction
Stage: TransactionCreate

CUSTOM CONDITION:

PREPARATION CODE:

return 1;

CLEANUP CODE:

my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;

if ( $2 =~ /^gmail.com$/m ) {
$self->TicketObj->AddCustomFieldValue( Field => 'Some CF', Value => 'SOME VALUE' );
$self->TicketObj->AddCustomFieldValue( Field => 'Region', Value => 'ONE' );
$self->TicketObj->SetSubject ('TAG: '.$self->TicketObj->Subject);
}

== EXAMPLE 4: Notify Groups based on req/destination email or CF Values ==

Pre-Requirements:

<nowiki>* You will have to create specific sub-groups and add members to be notified
* You will need "rt-notify-group-admin" to create scrip Actions to notify the above sub-groups

Condition: User Defined
Action: Notify YOURGROUP
Template: Global template: Transaction
Stage: TransactionCreate

</nowiki>

CUSTOM CONDITION:

my $to = $self->TransactionObj->Attachments->First->GetHeader('To');
my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
$ticketRequestor =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;

if ($to =~/^nms\@.*\.?yourdomain\.net/) {
$self->TicketObj->AddCustomFieldValue( Field => 'Type', Value => 'NAGIOS' );
return 1; } else { return 0;}

if ( $1 =~ /^nagios$/m ) {
$self->TicketObj->AddCustomFieldValue( Field => 'Type', Value => 'NAGIOS' );
return 1; } else { return 0;}

PREPARATION CODE:

return 1;

CLEANUP CODE:

return 1;

= RT 3.6 and older =

See [[AutomaticCustomFieldValue]]