Medea61 at 17:08, 19 July 2016

2016-07-19T17:08:33Z

← Older revision		Revision as of 13:08, 19 July 2016
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	Create the following file, named [[SendEmailAction]].install:		Create the following file, named [[SendEmailAction]].install:

	<~~nowiki~~># Used to install a scrip action.		<pre>
			# Used to install a scrip action.
	#		#
	# To install,		# To install,
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	Argument => '' },		Argument => '' },
	);		);
			</pre>
	</~~nowiki~~>

	~~<nowiki>~~ As the comments in the file indicate, you "install" this file using the '''rt-setup-database''' utility. ~~</nowiki>~~		As the comments in the file indicate, you "install" this file using the '''rt-setup-database''' utility.

	rt-setup-database --action insert --datafile SendEmailAction.install		<pre>
			rt-setup-database --action insert --datafile SendEmailAction.install
			</pre>

	Now when you create a scrip, you should have a new action available to you. To use it, first create a template which determines the content of the message you are sending, as well as the person or persons that will be getting this message.		Now when you create a scrip, you should have a new action available to you. To use it, first create a template which determines the content of the message you are sending, as well as the person or persons that will be getting this message.
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	Here is an example of a template you could use:		Here is an example of a template you could use:

	<~~nowiki~~>To: user1@example.org, user2@example.org		<pre>
	Bcc: user3@example.org		To: user1@example.org, user2@example.org
	Subject: {$Ticket->Subject}		Bcc: user3@example.org
			Subject: {$Ticket->Subject}

	A ticket has been created in this queue.		A ticket has been created in this queue.
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	{$Transaction->Content()}		{$Transaction->Content()}

	</~~nowiki~~>		</pre>

	Now, create a scrip. Set the condition to "on create", the action to "send email", and specify your newly created template.		Now, create a scrip. Set the condition to "on create", the action to "send email", and specify your newly created template.
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	To use this action to send email to the members of an RT Group, use a template like this:		To use this action to send email to the members of an RT Group, use a template like this:

	<~~nowiki~~>To: { my $GroupObj = RT::Group->new($RT::SystemUser);		<pre>
			To: { my $GroupObj = RT::Group->new($RT::SystemUser);
	$GroupObj->LoadUserDefinedGroup('Group Name');		$GroupObj->LoadUserDefinedGroup('Group Name');
	$GroupObj->MemberEmailAddressesAsString()}		$GroupObj->MemberEmailAddressesAsString()}
	Subject: {$Ticket->Subject}		Subject: {$Ticket->Subject}


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	{$Transaction->Content()}		{$Transaction->Content()}
	</~~nowiki~~>		</pre>

	== Small problem with v3.8.4 and empty ticket body ==		== Small problem with v3.8.4 and empty ticket body ==

Admin: 5 revisions imported

2016-04-06T20:37:39Z

5 revisions imported

New page

The following is built into 3.8.X

This action handles the case where you want to send an email to a certain person, but not require that person to be on the ticket. E.g. whenever a ticket is created, you want to send an email to a certain group of people, but not add that group to the ticket.

This action does not require any Perl code, just a database edit. It uses code already in RT.

Create the following file, named [[SendEmailAction]].install:

<nowiki># Used to install a scrip action.
#
# To install,
# execute
# /path/to/rt3/sbin/rt-setup-database --action insert \
# --datafile /path/to/SendEmailAction.install
#
@ScripActions = (
{ Name => 'Send Email',
Description => 'Sends a message to those specified in the template',
ExecModule => 'SendEmail',
Argument => '' },
);

</nowiki>

<nowiki> As the comments in the file indicate, you "install" this file using the '''rt-setup-database''' utility. </nowiki>

rt-setup-database --action insert --datafile SendEmailAction.install

Now when you create a scrip, you should have a new action available to you. To use it, first create a template which determines the content of the message you are sending, as well as the person or persons that will be getting this message.

Here is an example of a template you could use:

<nowiki>To: user1@example.org, user2@example.org
Bcc: user3@example.org
Subject: {$Ticket->Subject}

A ticket has been created in this queue.

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

-------------

{$Transaction->Content()}

</nowiki>

Now, create a scrip. Set the condition to "on create", the action to "send email", and specify your newly created template.

If your scrip was queue-specific, you may also want to create a scrip handling tickets getting assigned to the queue.

To use this action to send email to the members of an RT Group, use a template like this:

<nowiki>To: { my $GroupObj = RT::Group->new($RT::SystemUser);
$GroupObj->LoadUserDefinedGroup('Group Name');
$GroupObj->MemberEmailAddressesAsString()}
Subject: {$Ticket->Subject}

A ticket has been created in this queue.

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

-------------

{$Transaction->Content()}
</nowiki>

== Small problem with v3.8.4 and empty ticket body ==

SendEmail fails with Request Tracker v3.8.4 if the body of the request is empty. For example if using the rt shell to create a ticket (useful for testing) like so:

<pre>
rt create -t ticket set subject='TEST - please ignore' queue='Testing' requestor='address@thing.com'
</pre>

Then the ticket has no content and there is an error message (Ubuntu Karmic puts this is in /var/log/syslog) like:

<pre>
RT: error: unexpected end of header (/usr/share/request-tracker3.8/lib/RT/Template_Overlay.pm:356)
</pre>

SendEmailAction - Revision history

Medea61 at 17:08, 19 July 2016

Admin: 5 revisions imported