https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=SelfServiceCN 2026-08-23T15:50:36Z Revision history for this page on the wiki MediaWiki 1.41.1 https://rt-wiki.bestpractical.com/index.php?title=SelfServiceCN&diff=3447&oldid=prev 2016-04-06T20:37:39Z

<p>2 revisions imported</p> <p><b>New page</b></p><div>The [[SelfService]] interface is available for &quot;unprivileged users&quot; (see [[User]] for a definition) who have been given a password to login. You can configure RT to automatically generate a password for users by following the directions in the [[AutogeneratedPassword]] node.<br /> <br /> &#039;&#039;&#039;自助服务&#039;&#039;&#039; [[SelfServiceCN]] 界面对“无特权的用户”，他们被给予一个密码来登录，（参见 [[UserCN]] ）是可用的。您可以按照 [[AutogeneratedPasswordCN]] 节点中的指南来配置RT为用户自动生成一个密码。<br /> <br /> The [[SelfService]] interface only lists tickets for which the logged in user is a [[Requestor]]. If you wish for users to also see tickets for which they are [[CC]] or [[AdminCC]], see [[OnCreateSetDeptHeadCc]].<br /> <br /> 自助服务界面只为一个 &#039;&#039;&#039;请求者&#039;&#039;&#039; [[RequestorCN]] ，已登录的用户，列表申请单。如果您希望那些是 &#039;&#039;&#039;抄送人&#039;&#039;&#039; [[CCsCN]] 或者 &#039;&#039;&#039;管理员抄送人&#039;&#039;&#039; [[AdminCCCN]] 的用户也能看到申请单，参见 [[OnCreateSetDeptHeadCcCN]] 。<br /> <br /> Example: A department manager may be made CC on all tickets created by her staff so that she is be able to see what issues are currently affecting her department.<br /> <br /> 例如：一个部门经理可能在所有的由她的员工创建的申请单上被当作抄送人，这样她能看到什么问题正在影响她的部门。<br /> <br /> The [[SelfService]] interface is accessible by appending &quot;[[SelfService]]&quot; the end of your RT Web site URL. For example, if your RT Web interface is setup at http://support.mycompany.com, the [[SelfService]] interface would be at http://support.mycompany.com/SelfService/<br /> <br /> 自助服务界面通过在您的 RT 网站 URL 的最后加上[[SelfService]] 来访问。例如，如果您的RT网页界面被设置在 http://support.mycompany.com ，自助服务的界面会在 http://support.mycompany.com/SelfService/</div>

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