https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=SelfService 2026-08-22T02:35:05Z Revision history for this page on the wiki MediaWiki 1.41.1 https://rt-wiki.bestpractical.com/index.php?title=SelfService&diff=27012&oldid=prev 2021-09-01T13:00:12Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 09:00, 1 September 2021</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The [[SelfService]] interface is available for <del style="font-weight: bold; text-decoration: none;">"unprivileged users" (see </del>[[<del style="font-weight: bold; text-decoration: none;">User</del>]] <del style="font-weight: bold; text-decoration: none;">for a definition) </del>who have been given a password to login. You can configure RT to automatically generate a password for users by following the directions in the [[AutogeneratedPassword]] node.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The [[SelfService]] interface is available for [[<ins style="font-weight: bold; text-decoration: none;">Unprivileged</ins>]] <ins style="font-weight: bold; text-decoration: none;">users </ins>who have been given a password to login. You can configure RT to automatically generate a password for users by following the directions in the [[AutogeneratedPassword]] node.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The [[SelfService]] interface only lists tickets for which the logged in user is a [[Requestor]]. If you wish for users to also see tickets for which they are [[CC]] or [[AdminCC]], see [[OnCreateSetDeptHeadCc]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The [[SelfService]] interface only lists tickets for which the logged in user is a [[Requestor]]. If you wish for users to also see tickets for which they are [[CC]] or [[AdminCC]], see [[OnCreateSetDeptHeadCc]].</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Example: A department manager may be made <del style="font-weight: bold; text-decoration: none;">CC </del>on all tickets created by her staff so that she <del style="font-weight: bold; text-decoration: none;">is be able to </del>see what issues are currently <del style="font-weight: bold; text-decoration: none;">affecting </del>her department.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Example: A department manager may be made <ins style="font-weight: bold; text-decoration: none;">Cc </ins>on all tickets created by her staff so that she <ins style="font-weight: bold; text-decoration: none;">can </ins>see what issues are currently <ins style="font-weight: bold; text-decoration: none;">active in </ins>her department.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The [[SelfService]] interface is accessible by appending "<del style="font-weight: bold; text-decoration: none;">[[</del>SelfService<del style="font-weight: bold; text-decoration: none;">]]</del>" the end of your RT Web site URL. For example, if your RT <del style="font-weight: bold; text-decoration: none;">Web </del>interface is setup at http://support.mycompany.com, the <del style="font-weight: bold; text-decoration: none;">[[</del>SelfService<del style="font-weight: bold; text-decoration: none;">]] </del>interface would be at http://support.mycompany.com/SelfService/</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The [[SelfService]] interface is accessible by appending "SelfService" the end of your RT Web site URL. For example, if your RT <ins style="font-weight: bold; text-decoration: none;">web </ins>interface is setup at http://support.mycompany.com, the SelfService interface would be at http://support.mycompany.com/SelfService/<ins style="font-weight: bold; text-decoration: none;">.</ins></div></td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-3444:rev-27012:php=table --> </table>

Jbrandt https://rt-wiki.bestpractical.com/index.php?title=SelfService&diff=3444&oldid=prev 2016-04-06T20:37:39Z

<p>2 revisions imported</p> <p><b>New page</b></p><div>The [[SelfService]] interface is available for &quot;unprivileged users&quot; (see [[User]] for a definition) who have been given a password to login. You can configure RT to automatically generate a password for users by following the directions in the [[AutogeneratedPassword]] node.<br /> <br /> The [[SelfService]] interface only lists tickets for which the logged in user is a [[Requestor]]. If you wish for users to also see tickets for which they are [[CC]] or [[AdminCC]], see [[OnCreateSetDeptHeadCc]].<br /> <br /> Example: A department manager may be made CC on all tickets created by her staff so that she is be able to see what issues are currently affecting her department.<br /> <br /> The [[SelfService]] interface is accessible by appending &quot;[[SelfService]]&quot; the end of your RT Web site URL. For example, if your RT Web interface is setup at http://support.mycompany.com, the [[SelfService]] interface would be at http://support.mycompany.com/SelfService/</div>

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