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2016-04-06T20:37:38Z

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=== Instead of patching RT, this is easily done globally (or per user in preferences) using the [http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultQueue DefaultQueue config option] ===
=== ===
=== What This Is ===

This patch, along with a user-based custom field named "Default Queue", allows per-user specification of which queue is selected by default in queue name drop down lists. Additionally, it allows you to set [=[[DefaultQueueId]]] in [[RT SiteConfig|RT_SiteConfig]].pm to choose a default queue for users without a default queue setting.

'''This includes the queue name drop down in the Search Page.''' If you find that annoying, you'll need to add an arg (e.g. [[NoUserDefQueue]]), then modify the <code>unless ($Default)</code> conditional, and finally modify the Search/Build.html page to set your new arg properly.

'''Note:''' If you want to allow users to choose their own default queue, have a look at the [[DisplayCustomFieldsInUserPrefs]] contribution.

The patch below was made against RT 3.5.5; I suspect the logic can be transplanted as far back as 3.2, though.

=== How To Install This ===

# Create a custom field named 'Default Queue' which applies to Users; it should be a "Select one value" field whose values are '''exactly''' the same as your queue names in spelling, case, and whitespace, if any.
# Save the patch below in /tmp/[[SelectQueue]].patch
# mkdir /path/to/rt/local/html/Elements
# cd /path/to/rt/local/html/Elements
# cp /path/to/rt/share/html/Elements/[[SelectQueue]] .
# patch -p3 < /tmp/[[SelectQueue]].patch

'''Patch for RT 3.5.5'''

<nowiki>--- share/html/Elements/SelectQueue 2005-07-31 09:27:38.000000000 -0700
+++ local/html/Elements/SelectQueue 2005-11-23 15:28:54.000000000 -0800
@@ -52,9 +52,9 @@
<select name="<%$Name%>">
% if ($ShowNullOption) {
<option value="">-</option>
% }
-% for my $queue (@{$cache{$cache_key}}) {
+% for my $queue (@{$cache{$queue_list_cache}}) {
<option value="<% ($NamedValues ? $queue->{Name} : $queue->{Id}) %>" <% ($queue->{Id} eq $Default ? 'selected="selected"' : '') |n %>>
<%$queue->{Name}%>
% if ($Verbose and $queue->{Description}) {
(<%$queue->{Description}%>)
@@ -65,8 +65,9 @@
% }
<%once>
my %cache;
</%once>
+
<%args>
$CheckQueueRight => 'CreateTicket'
$ShowNullOption => 1
$ShowAllQueues => 1
@@ -75,24 +76,43 @@
$NamedValues => 0
$Default => 0
$Lite => 0
</%args>
+
<%init>
-my $cache_key = "SelectQueue---"
+my $queue_list_cache = "SelectQueue---"
. $session{'CurrentUser'}->Id
. "---$CheckQueueRight---$ShowAllQueues";

-if (not defined $cache{$cache_key} and not $Lite) {
+if (not defined $cache{$queue_list_cache} and not $Lite) {
my $q = new RT::Queues($session{'CurrentUser'});
$q->UnLimit;

while (my $queue = $q->Next) {
if ($ShowAllQueues || $queue->CurrentUserHasRight($CheckQueueRight)) {
- push @{$cache{$cache_key}}, {
+ push @{$cache{$queue_list_cache}}, {
Id => $queue->Id,
Name => $queue->Name,
Description => $queue->Description,
};
}
}
}
+
+unless ($Default) {
+ my $default_queue_cache = "SelectQueue---"
+ . $session{'CurrentUser'}->Id
+ . "---DefaultQueueId";
+ unless (defined($cache{$default_queue_cache})) {
+ $cache{$default_queue_cache} = 0;
+ my $sess_user = $session{'CurrentUser'};
+ my $user = RT::User->new($sess_user);
+ $user->Load($sess_user->Id);
+
+ my $def_queue = RT::Queue->new($sess_user);
+ $def_queue->Load($user->CustomFieldValues('Default Queue')->First->Content) if $user->CustomFieldValues('Default Queue')->First;
+ $cache{$default_queue_cache} = $def_queue->Id if $def_queue->Id;
+ }
+
+ $Default = $cache{$default_queue_cache} || $RT::DefaultQueueId || 1;
+}
</%init>

</nowiki>

SelectDefaultQueue - Revision history

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