Admin: 2 revisions imported

2016-04-06T20:37:38Z

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The simple patch below allows you to search on custom fields with the syntax .fieldName:value. The : is chosen to match fulltext, although a delimiting = may be clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation & searching of tickets with relationships that cannot be represented with links (but perhaps queues, at the expense of manageability)

--- /tmp/Googleish.pm 2008-09-08 12:37:19.000000000 -0400
+++ lib/RT/Search/Googleish.pm 2008-09-08 12:44:21.000000000 -0400
@@ -141,6 +141,10 @@
push @owner_clauses, "Owner = '" . $User->Name . "'";
}

+ elsif ( $key =~ /\.(\w+):(\w+)/i ) {
+ push @user_clauses, "CF.{$1} LIKE '$2'";
+ }
+
# Else, subject must contain $key
else {
$key =~ s/['\\].*//g;
[

An earlier incarnation matched

/cf.(\w+):(\w+)/i</

but this seemed unnecessarily verbose.

You may also want to add this patch which includes some rudimentary instructions for users

+++ share/html/Search/Simple.html 2008-09-08 13:21:17.000000000 -0400
@@ -58,6 +58,8 @@

<&|/l&>Search for tickets. Enter id numbers, queues by name, Owners by username and Requestors by email address.</&>

+<&|/l&>Searching custom field values can be done, though it may take a long time if other constraints are not applied. To do so, search with .CFName:word. e.g; <tt>.tags:spam</tt></&>
+
<&|/l&>Searching the full text of every ticket can take a long time, but if you need to do it, you can search for any word in full ticket history for any word by typing fulltext:word.</&>
<&|/l&>RT will look for anything else you enter in ticket subjects.</&>

OR, you might install [[RTx]]:Tags, which provides this functionality and more, sans patches.

SearchCustomField - Revision history

Admin: 2 revisions imported