https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=Rt-reminder 2026-08-22T12:28:07Z Revision history for this page on the wiki MediaWiki 1.41.1 https://rt-wiki.bestpractical.com/index.php?title=Rt-reminder&diff=3269&oldid=prev 2016-04-06T20:36:21Z

<p>2 revisions imported</p> <p><b>New page</b></p><div>Rt-remind.pm is a reminder script that gathers open tickets and emails a summarized list to the ticket owners.<br /> <br /> There is an old version on the best practical site which worked for me, but another RT user told me their was a newer version that supported multiple queues.<br /> <br /> The latest version which supports multiple queues is at the following link. http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind<br /> <br /> Just place the script in your &quot;./lib/RT&quot; folder, for instance mine is at &quot;/usr/local/rt3/lib/RT&quot;.<br /> <br /> Set permissions to match your other scripts in the folder. chmod 755 rt-remind.pm<br /> <br /> Edit script to match your environment, (ie.. perl, sendmail paths). Run the script on the interval of your choosing using cron or whatever else you may use.<br /> <br /> Then wait and see just how many tickets you haven&#039;t completed :&amp;lt;)..</div>

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