https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=ResolveTicketResolveTicket - Revision history2026-08-21T19:04:19ZRevision history for this page on the wikiMediaWiki 1.41.1https://rt-wiki.bestpractical.com/index.php?title=ResolveTicket&diff=3173&oldid=prevAdmin: 2 revisions imported2016-04-06T20:36:17Z<p>2 revisions imported</p>
<p><b>New page</b></p><div>Contributed by [[BillGerrard]]<br />
<br />
'''Overview'''<br />
<br />
We have a queue that is used for logging notices to our customers. All tickets in this queue are automatically created (copies) of mail that was sent. We want them to be automatically resolved upon creation. The following scrip will automatically resolve all tickets created in the queue where it is applied.<br />
<br />
Description: ResolveTicket<br />
Condition: On Create<br />
Custom condition:<br />
Action: User Defined<br />
Custom action preparation code: return 1;<br />
Custom action cleanup code:<br />
$self-&gt;TicketObj-&gt;SetStatus( "resolved" );<br />
return 1;<br />
Template: Global template: Blank</div>Admin