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2016-04-06T20:36:17Z

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134.174.140.95: Correct typo

2012-05-01T19:43:32Z

Correct typo

← Older revision		Revision as of 15:43, 1 May 2012
Line 15:		Line 15:

	transitions => {		transitions => {
	'' => [qw(new open resolved)],		'''' => [qw(new open resolved)],''
	# from => [ to list ],		# from => [ to list ],
	new => [qw(open stalled resolved rejected deleted)],		new => [qw(open stalled resolved rejected deleted)],
Line 98:		Line 98:

	<nowiki><%init>		<nowiki><%init>

	# Change the "Resolve" link to reply instead of comment by default.		# Change the "Resolve" link to reply instead of comment by default.

	{		{
	my $resolved = loc 'Resolve';		my $resolved = loc 'Resolve';
	while (my ($k, $v) = each %$actions) {		while (my ($k, $v) = each %$actions) {
	if ($v->{title} eq $resolved) {		if ($v->{title} eq $resolved) {
	$v->{path} =~ s/Comment/Respond/;		$v->{path} =~ s/Comment/Respond/;
	}		}
	}		}
	}		}

	</%init>		</%init>

	<%args>		<%args>
	$actions => undef		$actions => undef
	</%args>		</%args>
	</nowiki>		</nowiki>

89.190.50.68 at 20:05, 7 March 2012

2012-03-07T20:05:43Z

New page

==4.x==
With 4.x it's possible to accomplish "Reply on Resolve" by ticket Lifecycles. Just copy this to your RT_SiteConfig.pm:
Set(%Lifecycles,
default => {
initial => [ 'new' ],
active => [ 'open', 'stalled' ],
inactive => [ 'resolved', 'rejected', 'deleted' ],

defaults => {
on_create => 'new',
on_merge => 'resolved',
approved => 'open',
denied => 'rejected',
},

transitions => {
'' => [qw(new open resolved)],
# from => [ to list ],
new => [qw(open stalled resolved rejected deleted)],
open => [qw(new stalled resolved rejected deleted)],
stalled => [qw(new open rejected resolved deleted)],
resolved => [qw(new open stalled rejected deleted)],
rejected => [qw(new open stalled resolved deleted)],
deleted => [qw(new open stalled rejected resolved)],
},

rights => {
'* -> deleted' => 'DeleteTicket',
'* -> *' => 'ModifyTicket',
},

actions => [
'new -> open' => {
label => 'Open It', # loc
update => 'Respond',
},
'new -> resolved' => {
label => 'Resolve', # loc
update => 'Respond',
},
'new -> rejected' => {
label => 'Reject', # loc
update => 'Respond',
},
'new -> deleted' => {
label => 'Delete', # loc
},
'open -> stalled' => {
label => 'Stall', # loc
update => 'Respond',
},
'open -> resolved' => {
label => 'Resolve', # loc
update => 'Respond',
},
'open -> rejected' => {
label => 'Reject', # loc
update => 'Respond',
},
'stalled -> open' => {
label => 'Open It', # loc
},
'resolved -> open' => {
label => 'Re-open', # loc
update => 'Respond',
},
'rejected -> open' => {
label => 'Re-open', # loc
update => 'Respond',
},
'deleted -> open' => {
label => 'Undelete', # loc
},
],
},
);
Original snippet is in RT_Config.pm. Only changes are "Comment" -> "Respond" in update parameters of actions.

It's necessary to copy all of default lifecycle section but not approvals.
==3.8==
This changes the Resolve link on a ticket's page to Reply rather than Comment by default. I've created this little patch for 3.8.1 :

--- share/html/Ticket/Elements/Tabs.bak 2008-12-05 16:44:05.000000000 +0100
+++ share/html/Ticket/Elements/Tabs 2008-12-05 16:44:51.000000000 +0100
@@ -177,7 +177,7 @@ if ($Ticket) {
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'G'} = {
path =>
- "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id="
+ "Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id="
. $id,
title => loc('Resolve')
};

== Older Notes ==

For older versions put this in local/html/Callbacks/local/Ticket/Elements/Tabs/Default. Tested with 3.6.1. (Verified to work with my install of Rt 3.4.5)

<nowiki><%init>

# Change the "Resolve" link to reply instead of comment by default.

{
my $resolved = loc 'Resolve';
while (my ($k, $v) = each %$actions) {
if ($v->{title} eq $resolved) {
$v->{path} =~ s/Comment/Respond/;
}
}
}

</%init>

<%args>
$actions => undef
</%args>
</nowiki>

ResolveSendsReply - Revision history

Admin: 4 revisions imported

134.174.140.95: Correct typo

89.190.50.68 at 20:05, 7 March 2012