https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=ReplyToTicket 2026-08-23T14:18:41Z Revision history for this page on the wiki MediaWiki 1.41.1 https://rt-wiki.bestpractical.com/index.php?title=ReplyToTicket&diff=3140&oldid=prev 2016-04-06T20:36:16Z

<p>2 revisions imported</p> <p><b>New page</b></p><div>A user with the &#039;&#039;&#039;Reply&#039;&#039;&#039;&#039;&#039;&#039;To&#039;&#039;&#039;&#039;&#039;&#039;Ticket&#039;&#039;&#039; right can send [[Correspondence]] on a ticket.<br /> <br /> This right is granted to the [[Everyone]] group in a new RT installation. Under most conditions it is necessary to grant this right to everyone, because otherwise an unprivileged user (e.g. external customer) that accidentally changes E-mail address would not be able to respond to questions on the ticket anymore. Admittedly there are risks associated with this.<br /> <br /> Per [http://www.gossamer-threads.com/lists/rt/users/18617 this post] on the rt-users mailing list, it may be best to grant this permission to Requestor instead of Everyone. -- [[Wohali]]<br /> <br /> See also: [[Rights]], [[GlobalRights]]</div>

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