Sunnavy at 20:49, 29 November 2021

2021-11-29T20:49:08Z

← Older revision		Revision as of 16:49, 29 November 2021
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	To: { $Target = $Ticket->RefersTo->First->TargetObj; ($Argument eq 'TicketOwner' ? $Target : $Ticket)->OwnerObj->EmailAddress }		To: { $Target = $Ticket->RefersTo->First->TargetObj; ($Argument eq 'TicketOwner' ? $Target : $Ticket)->OwnerObj->EmailAddress }
	Subject: {$Ticket->Subject} is due {$Ticket->~~DueAsString~~}		Subject: {$Ticket->Subject} is due {$Ticket->DueObj->AsString}

	Just a friendly heads up. This reminder is for ticket #{$Target->Id}.		Just a friendly heads up. This reminder is for ticket #{$Target->Id}.

Admin: 4 revisions imported

2016-04-06T20:36:15Z

4 revisions imported

New page

'''Reminders''' can be attached to a particular ticket (and are really tickets themselves).

Each Reminder has:

* Subject
* Owner
* Due date
* Status (new, open, resolved, ...)

When given an Owner and a Due date, the Reminder will appear on that person's "At-a-glance" page by default.

You can setup RT to send notification emails about reminders due soon using [[UseRtCrontool|rt-crontool]]. Add a line like the one below to your RT crontab:

0 6 * * * root /opt/rt4/bin/rt-crontool \
--search RT::Search::FromSQL \
--search-arg 'Type = "reminder" and (Status = "open" or Status = "new")' \
--condition RT::Condition::BeforeDue \
--condition-arg 2d \
--action RT::Action::SendEmail \
--action-arg Owner \
--transaction first \
--template 'Reminder due soon'

And create a Template (Tools → Configuration → Global → Templates → Create) named "Reminder due soon" with the following Content:

To: { $Target = $Ticket->RefersTo->First->TargetObj; ($Argument eq 'TicketOwner' ? $Target : $Ticket)->OwnerObj->EmailAddress }
Subject: {$Ticket->Subject} is due {$Ticket->DueAsString}

Just a friendly heads up. This reminder is for ticket #{$Target->Id}.

{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Target->Id}

This will send a notification email to the Owner of the reminder 2 days before it is due.

For third-party contributed reminder notification utilities, see:

* [[DueDateRemindersByEmail]]
* [[rt-reminder]]
* [[rtReminderMails]]
* [[UseRtReminder]]

Reminders - Revision history

Sunnavy at 20:49, 29 November 2021

Admin: 4 revisions imported