RT Config - Revision history

Jbrandt: /* Your Organization Settings */

2016-06-24T13:09:30Z

Your Organization Settings

← Older revision		Revision as of 09:09, 24 June 2016
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	=== Your Organization Settings ===		=== Your Organization Settings ===
	You want to customize rt as much as possible		You want to customize rt as much as possible
			<syntaxhighlight lang="perl" line="1" >
	Set($rtname, 'example.com');		Set($rtname, 'example.com');
	Set($Organization, "example.com");		Set($Organization, "example.com");
	Set($WebDomain, "tickets.example.com");		Set($WebDomain, "tickets.example.com");
	Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones\|other timezones]]		Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones\|other timezones]]
			</syntaxhighlight>

	==== [[Database Settings]] ====		==== [[Database Settings]] ====
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	* SQLite 3.0 or later; for testing only, no upgrade path guaranteed		* SQLite 3.0 or later; for testing only, no upgrade path guaranteed

			<syntaxhighlight lang="perl" line="1" >
	Set($DatabaseType, "Pg"); #mysql \| Oracle \| Pg		Set($DatabaseType, "Pg"); #mysql \| Oracle \| Pg
	Set($DatabaseHost, "localhost");		Set($DatabaseHost, "localhost");
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	Set($DatabasePassword, "my_password");		Set($DatabasePassword, "my_password");
	Set($DatabaseName, "rt");		Set($DatabaseName, "rt");
			</syntaxhighlight>

	==== Email ====		==== Email ====
	The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address.		The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address.

			<syntaxhighlight lang="perl" line="1" >
	Set($CorrespondAddress, '');''		Set($CorrespondAddress, '');''
	Set($CommentAddress, '');''		Set($CommentAddress, '');''
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	Set($OwnerEmail, 'admin');		Set($OwnerEmail, 'admin');
	Set($MaxAttachmentSize, 10_000_000); # 10M		Set($MaxAttachmentSize, 10_000_000); # 10M
			</syntaxhighlight>

	[[Category:Configuration]]		[[Category:Configuration]]
	==== Logging ====		==== Logging ====
	The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible.		The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible.

Admin: 4 revisions imported

2016-04-06T20:35:26Z

4 revisions imported

← Older revision		Revision as of 16:35, 6 April 2016
(No difference)

190.98.74.233: Formatting

2015-01-05T16:34:45Z

Formatting

← Older revision		Revision as of 12:34, 5 January 2015
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	<p />~~The most important~~ config settings:		<p />
	* Set( $rtname, 'example.com');
	* Set($Organization, "example.com");		== Important config settings: ==
	* <nowiki>#Set($CorrespondAddress, '');</nowiki>
	* <nowiki>#Set($CommentAddress, '');</nowiki>		=== Your Organization Settings ===
	* Set($WebDomain, "tickets.example.com");		You want to customize rt as much as possible
	* <nowiki>#Set($Timezone, "US/Eastern"); # See ~~http~~:~~//en~~.~~wikipedia~~.~~org/wiki/List_of_tz_database_time_zones</nowiki>~~		Set($rtname, 'example.com');
	* Set($DatabaseType, "Pg"); #mysql \| Oracle \| Pg		Set($Organization, "example.com");
	* Set($DatabaseHost, "localhost");		Set($WebDomain, "tickets.example.com");
	* Set($DatabaseRTHost, "localhost");		Set($Timezone, "US/Eastern"); # See [[wikipedia:List_of_tz_database_time_zones\|other timezones]]
	* Set($DatabaseUser, "rt_user");
	* Set($DatabasePassword, "my_password");		==== [[Database Settings]] ====
	* Set($DatabaseName, "rt");		Currently the following databases are supported:
	* <nowiki># Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );~~</nowiki>~~		* MySQL 5.1 or later with InnoDB support.
	* Set($OwnerEmail, 'admin');		* Postgres 8.4 or later; 9.0 or later suggested
	* Set($MaxAttachmentSize, 10_000_000); # 10M		* Oracle 9iR2 or later.
			* SQLite 3.0 or later; for testing only, no upgrade path guaranteed

			Set($DatabaseType, "Pg"); #mysql \| Oracle \| Pg
			Set($DatabaseHost, "localhost");
			Set($DatabaseRTHost, "localhost");
			Set($DatabaseUser, "rt_user");
			Set($DatabasePassword, "my_password");
			Set($DatabaseName, "rt");
			==== Email ====
			The default correspond and comment addresses will be listed in From: and Reply-To: headers of correspondence and comment mail tracked by RT, unless overridden by a queue-specific address.
			Set($CorrespondAddress, '');''
			Set($CommentAddress, '');''
			Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );
			Set($OwnerEmail, 'admin');
			Set($MaxAttachmentSize, 10_000_000); # 10M
	[[Category:Configuration]]		[[Category:Configuration]]
			==== Logging ====
			The default is to log anything except debugging information to syslog. It might generally make sense to send error and higher by email to some administrator. Logging to a standalone file is also possible.

190.98.74.233: Adding categories

2015-01-05T16:11:34Z

Adding categories

← Older revision		Revision as of 12:11, 5 January 2015
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	* Set($OwnerEmail, 'admin');		* Set($OwnerEmail, 'admin');
	* Set($MaxAttachmentSize, 10_000_000); # 10M		* Set($MaxAttachmentSize, 10_000_000); # 10M
			[[Category:Configuration]]

190.98.74.233: Added the most important config settings

2015-01-05T16:07:06Z

Added the most important config settings

← Older revision		Revision as of 12:07, 5 January 2015
Line 1:		Line 1:
	<p />		<p />The most important config settings:
			* Set( $rtname, 'example.com');
			* Set($Organization, "example.com");
			* <nowiki>#Set($CorrespondAddress, '');</nowiki>
			* <nowiki>#Set($CommentAddress, '');</nowiki>
			* Set($WebDomain, "tickets.example.com");
			* <nowiki>#Set($Timezone, "US/Eastern"); # See http://en.wikipedia.org/wiki/List_of_tz_database_time_zones</nowiki>
			* Set($DatabaseType, "Pg"); #mysql \| Oracle \| Pg
			* Set($DatabaseHost, "localhost");
			* Set($DatabaseRTHost, "localhost");
			* Set($DatabaseUser, "rt_user");
			* Set($DatabasePassword, "my_password");
			* Set($DatabaseName, "rt");
			* <nowiki># Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );</nowiki>
			* Set($OwnerEmail, 'admin');
			* Set($MaxAttachmentSize, 10_000_000); # 10M

185.5.156.117: Created page with "
"

2013-09-27T23:09:21Z

Created page with "<p />"

New page

<p />