https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=RTIRInstallationRTIRInstallation - Revision history2026-08-22T02:35:05ZRevision history for this page on the wikiMediaWiki 1.41.1https://rt-wiki.bestpractical.com/index.php?title=RTIRInstallation&diff=2990&oldid=prevAdmin: 4 revisions imported2016-04-06T20:24:44Z<p>4 revisions imported</p>
<p><b>New page</b></p><div>{{OutdatedInstallGuide}}<br />
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== More About RTIR ==<br />
<br />
http://www.bestpractical.com/rtir/<br />
<br />
== Perl prerequisites ==<br />
<br />
Before starting RTIR installation, make sure your system has the following Perl packages installed:<br />
<br />
Version.pm : libsort-versions-perl<br />
YAML.pm : libconfig-yaml-perl<br />
<br />
These dependencies are not checked during installation and abort it.<br />
<br />
== RTIR Installation ==<br />
<br />
Installation is a fairly straightforward process (this process assumes that you already have a fully functional instance of RTFM2.4.1 or newer installed and that you are not upgrading a previous installation of RTIR) :<br />
<br />
cd /usr/local/src<br />
wget http://download.bestpractical.com/pub/rt/release/RT-IR-2.4.1.tar.gz<br />
tar xvzf RT-IR-2.4.1.tar.gz<br />
cd RT-IR-2.4.1<br />
perl Makefile.PL<br />
make install<br />
make initdb<br />
<br />
<br />
Then edit your [[RT Config|RT_Config]] (or [[RT SiteConfig|RT_SiteConfig]]) to replace the line:<br />
<br />
Set(@Plugins, qw(RT::FM));<br />
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by:<br />
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Set(@Plugins, 'RT::FM', 'RT::IR');<br />
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Finally, restart your webserver:<br />
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/etc/init.d/httpd stop<br />
/etc/init.d/httpd start</div>Admin