https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=RTGlossary RTGlossary - Revision history 2026-08-22T01:36:49Z Revision history for this page on the wiki MediaWiki 1.41.1 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2976&oldid=prev Admin: 11 revisions imported 2016-04-06T20:24:43Z <p>11 revisions imported</p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:24, 6 April 2016</td> </tr><tr><td colspan="4" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-2975:rev-2976 --> </table> Admin https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2975&oldid=prev 78.105.203.40 at 10:23, 22 October 2011 2011-10-22T10:23:24Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 06:23, 22 October 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l114">Line 114:</td> <td colspan="2" class="diff-lineno">Line 114:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;template&#039;&#039;&#039; essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;template&#039;&#039;&#039; essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket&#039;&#039;&#039; the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket&#039;&#039;&#039; the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[<del style="font-weight: bold; text-decoration: none;">TicketSql</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[<ins style="font-weight: bold; text-decoration: none;">TicketSQL</ins>]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-2974:rev-2975:php=table --> </table> 78.105.203.40 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2974&oldid=prev 78.105.203.40 at 10:22, 22 October 2011 2011-10-22T10:22:44Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 06:22, 22 October 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l114">Line 114:</td> <td colspan="2" class="diff-lineno">Line 114:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;template&#039;&#039;&#039; essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;template&#039;&#039;&#039; essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket&#039;&#039;&#039; the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket&#039;&#039;&#039; the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* [[<del style="font-weight: bold; text-decoration: none;">ticketsql</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* [[<ins style="font-weight: bold; text-decoration: none;">TicketSql</ins>]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td></tr> </table> 78.105.203.40 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2973&oldid=prev 78.105.203.40 at 10:22, 22 October 2011 2011-10-22T10:22:01Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 06:22, 22 October 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l114">Line 114:</td> <td colspan="2" class="diff-lineno">Line 114:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;template&#039;&#039;&#039; essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;template&#039;&#039;&#039; essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket&#039;&#039;&#039; the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket&#039;&#039;&#039; the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* [[ticketsql]]</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-2972:rev-2973:php=table --> </table> 78.105.203.40 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2972&oldid=prev 70.81.141.70 at 19:05, 18 September 2011 2011-09-18T19:05:51Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:05, 18 September 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l6">Line 6:</td> <td colspan="2" class="diff-lineno">Line 6:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= A =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= A =</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*'''ACE''' Access Control Entry; an entry in an &lt;u&gt;ACL&lt;/u&gt;; see also &lt;u&gt;rights&lt;/u&gt;.</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACL&#039;&#039;&#039; Access Control List; a scheme that supports and keeps track of &lt;u&gt;rights&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACL&#039;&#039;&#039; Access Control List; a scheme that supports and keeps track of &lt;u&gt;rights&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''ACE''' Access Control Entry; entry in &lt;u&gt;ACL&lt;/u&gt;; see also &lt;u&gt;rights&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;AdminCc&#039;&#039;&#039; a &lt;u&gt;Cc&lt;/u&gt; that also by default gets copies of &lt;u&gt;comments&lt;/u&gt; and generally is allowed to work on the &lt;u&gt;ticket&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;AdminCc&#039;&#039;&#039; a &lt;u&gt;Cc&lt;/u&gt; that also by default gets copies of &lt;u&gt;comments&lt;/u&gt; and generally is allowed to work on the &lt;u&gt;ticket&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l58">Line 58:</td> <td colspan="2" class="diff-lineno">Line 58:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= M =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= M =</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* '''member''' a &lt;u&gt;user&lt;/u&gt; or &lt;u&gt;subgroup&lt;/u&gt; that is part of a &lt;u&gt;group&lt;/u&gt;.</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;merge&#039;&#039;&#039; to combine one &lt;u&gt;ticket&lt;/u&gt; with another &lt;u&gt;ticket&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;merge&#039;&#039;&#039; to combine one &lt;u&gt;ticket&lt;/u&gt; with another &lt;u&gt;ticket&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''member''' a &lt;u&gt;user&lt;/u&gt; or &lt;u&gt;subgroup&lt;/u&gt; that is part of a &lt;u&gt;group&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= N =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= N =</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l100">Line 100:</td> <td colspan="2" class="diff-lineno">Line 99:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= S =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= S =</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''self service''' (See also [[SelfService]].)</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip&#039;&#039;&#039; a custom notification that will automatically take a certain &lt;u&gt;scrip action&lt;/u&gt; in response to a certain &lt;u&gt;scrip condition&lt;/u&gt;, often using a &lt;u&gt;template&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip&#039;&#039;&#039; a custom notification that will automatically take a certain &lt;u&gt;scrip action&lt;/u&gt; in response to a certain &lt;u&gt;scrip condition&lt;/u&gt;, often using a &lt;u&gt;template&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip action&#039;&#039;&#039; something a &lt;u&gt;scrip&lt;/u&gt; does in response to a &lt;u&gt;scrip condition&lt;/u&gt;. (See also [[ScripAction]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip action&#039;&#039;&#039; something a &lt;u&gt;scrip&lt;/u&gt; does in response to a &lt;u&gt;scrip condition&lt;/u&gt;. (See also [[ScripAction]].)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip condition&#039;&#039;&#039; something that has to happen to activate a &lt;u&gt;scrip&lt;/u&gt;, like a &lt;u&gt;ticket&lt;/u&gt; being created or a &lt;u&gt;comment&lt;/u&gt; being made. (See also [[ScripCondition]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip condition&#039;&#039;&#039; something that has to happen to activate a &lt;u&gt;scrip&lt;/u&gt;, like a &lt;u&gt;ticket&lt;/u&gt; being created or a &lt;u&gt;comment&lt;/u&gt; being made. (See also [[ScripCondition]].)</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* '''self service''' (See also [[SelfService]].)</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* staff user (outdated term; see &lt;u&gt;privileged user&lt;/u&gt;.)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* staff user (outdated term; see &lt;u&gt;privileged user&lt;/u&gt;.)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-2971:rev-2972:php=table --> </table> 70.81.141.70 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2971&oldid=prev 70.81.141.70 at 18:54, 18 September 2011 2011-09-18T18:54:35Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 14:54, 18 September 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>This glossary covers RT terms found in version 3 and greater<del style="font-weight: bold; text-decoration: none;">. You can find list of outdated terms from earlier versions at the bottom of the page</del>. Outdated terms won't have definitions, but you'll be referred to the current term. Underlined words are defined elsewhere in the glossary. Terms <del style="font-weight: bold; text-decoration: none;">in the left column </del>may have <del style="font-weight: bold; text-decoration: none;">a link </del>to <del style="font-weight: bold; text-decoration: none;">another page </del>in this wiki with more info about the term.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>This glossary covers RT terms found in version 3 and greater. Outdated terms won't have definitions, but you'll be referred to the current term. Underlined words are defined elsewhere in the glossary. Terms may have <ins style="font-weight: bold; text-decoration: none;">links </ins>to <ins style="font-weight: bold; text-decoration: none;">other pages </ins>in this wiki with more info about the term.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Some of these definitions are a bit circular <del style="font-weight: bold; text-decoration: none;">- </del>this is intentional, so you can see how concepts in RT relate to each other, but may be confusing for beginners. If you are new to RT, please read the [[ManualIntroduction]] to understand RT's basic concepts and terminology.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Some of these definitions are a bit circular<ins style="font-weight: bold; text-decoration: none;">; </ins>this is intentional, so you can see how concepts in RT relate to each other, but may be confusing for beginners. If you are new to RT, please read the [[ManualIntroduction]] to understand RT's basic concepts and terminology.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Feel free to add terms even without descriptions, maybe then somebody else will add a description, but surely adding a term with a description is much better :).</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Feel free to add terms even without descriptions, maybe then somebody else will add a description, but surely adding a term with a description is much better :).</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l26">Line 26:</td> <td colspan="2" class="diff-lineno">Line 26:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= D =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= D =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* dead (outdated term; see &lt;u&gt;deleted&lt;/u&gt;.)</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;deleted&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; should not have been in the system and is being removed.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;deleted&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; should not have been in the system and is being removed.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;depended on by&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating that this ticket must be resolved before another &lt;u&gt;ticket&lt;/u&gt; can be &lt;u&gt;resolved&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;depended on by&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating that this ticket must be resolved before another &lt;u&gt;ticket&lt;/u&gt; can be &lt;u&gt;resolved&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l43">Line 43:</td> <td colspan="2" class="diff-lineno">Line 44:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;history&#039;&#039;&#039; a permanent record of what has happened to the &lt;u&gt;ticket&lt;/u&gt; since (and including) its creation.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;history&#039;&#039;&#039; a permanent record of what has happened to the &lt;u&gt;ticket&lt;/u&gt; since (and including) its creation.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">= I =</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* interested party (outdated term; see &lt;u&gt;watcher&lt;/u&gt;.)</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">= K =</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* keyword (outdated term; see &lt;u&gt;custom field&lt;/u&gt;.)</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= L =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= L =</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l54">Line 54:</td> <td colspan="2" class="diff-lineno">Line 63:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= N =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= N =</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;new&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; has just been created and has not been touched yet.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;new&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; has just been created and has not been touched yet.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* non-staff user (outdated term; see &lt;u&gt;unprivileged user&lt;/u&gt;.)</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= O =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= O =</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l63">Line 63:</td> <td colspan="2" class="diff-lineno">Line 72:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= P =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= P =</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;parent&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a large umbrella project containing subprojects (&lt;u&gt;children&lt;/u&gt;).</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;parent&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a large umbrella project containing subprojects (&lt;u&gt;children&lt;/u&gt;).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;people&#039;&#039;&#039; a ticket&#039;s &lt;u&gt;watchers&lt;/u&gt; and &lt;u&gt;owner&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;people&#039;&#039;&#039; a ticket&#039;s &lt;u&gt;watchers&lt;/u&gt; and &lt;u&gt;owner&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''personal group''' a group set up by a staff user for a purpose like delegating rights to it.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* permission (outdated term; see &lt;u&gt;rights&lt;/u&gt;.)</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''personal group''' a group set up by a staff user for a purpose like delegating <ins style="font-weight: bold; text-decoration: none;">&lt;u&gt;</ins>rights<ins style="font-weight: bold; text-decoration: none;">&lt;/u&gt; </ins>to it.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;priority&#039;&#039;&#039; how important a ticket is, represented as numerical scale from 0-99, with 99 being the highest priority. See also &lt;u&gt;final priority&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;priority&#039;&#039;&#039; how important a ticket is, represented as numerical scale from 0-99, with 99 being the highest priority. See also &lt;u&gt;final priority&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''privileged user''' a user who can be granted rights. See also &lt;u&gt;unprivileged user&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* privilege (outdated term; see &lt;u&gt;right&lt;/u&gt;s.)</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''privileged user''' a user who can be granted <ins style="font-weight: bold; text-decoration: none;">&lt;u&gt;</ins>rights<ins style="font-weight: bold; text-decoration: none;">&lt;/u&gt;</ins>. See also &lt;u&gt;unprivileged user&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* pseudogroup (outdated term; see &lt;u&gt;system group&lt;/u&gt;.)</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Q =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Q =</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l94">Line 94:</td> <td colspan="2" class="diff-lineno">Line 105:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip action&#039;&#039;&#039; something a &lt;u&gt;scrip&lt;/u&gt; does in response to a &lt;u&gt;scrip condition&lt;/u&gt;. (See also [[ScripAction]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip action&#039;&#039;&#039; something a &lt;u&gt;scrip&lt;/u&gt; does in response to a &lt;u&gt;scrip condition&lt;/u&gt;. (See also [[ScripAction]].)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip condition&#039;&#039;&#039; something that has to happen to activate a &lt;u&gt;scrip&lt;/u&gt;, like a &lt;u&gt;ticket&lt;/u&gt; being created or a &lt;u&gt;comment&lt;/u&gt; being made. (See also [[ScripCondition]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip condition&#039;&#039;&#039; something that has to happen to activate a &lt;u&gt;scrip&lt;/u&gt;, like a &lt;u&gt;ticket&lt;/u&gt; being created or a &lt;u&gt;comment&lt;/u&gt; being made. (See also [[ScripCondition]].)</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* staff user (outdated term; see &lt;u&gt;privileged user&lt;/u&gt;.)</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;stalled&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; cannot be worked on for now, but will &lt;u&gt;open&lt;/u&gt; again when someone adds a &lt;u&gt;comment&lt;/u&gt; or &lt;u&gt;reply&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;stalled&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; cannot be worked on for now, but will &lt;u&gt;open&lt;/u&gt; again when someone adds a &lt;u&gt;comment&lt;/u&gt; or &lt;u&gt;reply&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;status&#039;&#039;&#039; classification that shows a &lt;u&gt;ticket&#039;s&lt;/u&gt; progress through the system. See also &lt;u&gt;new&lt;/u&gt;, &lt;u&gt;open&lt;/u&gt;, &lt;u&gt;stalled&lt;/u&gt;, &lt;u&gt;resolved&lt;/u&gt;, &lt;u&gt;rejected&lt;/u&gt; and &lt;u&gt;deleted&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;status&#039;&#039;&#039; classification that shows a &lt;u&gt;ticket&#039;s&lt;/u&gt; progress through the system. See also &lt;u&gt;new&lt;/u&gt;, &lt;u&gt;open&lt;/u&gt;, &lt;u&gt;stalled&lt;/u&gt;, &lt;u&gt;resolved&lt;/u&gt;, &lt;u&gt;rejected&lt;/u&gt; and &lt;u&gt;deleted&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l108">Line 108:</td> <td colspan="2" class="diff-lineno">Line 122:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= U =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= U =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''unprivileged user''' a user who usually has no rights to do things in RT; often a &lt;u&gt;requestor&lt;/u&gt; whose account was automatically created when the &lt;u&gt;ticket&lt;/u&gt; was sent; see also &lt;u&gt;privileged user&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''unprivileged user''' a user who usually has no <ins style="font-weight: bold; text-decoration: none;">&lt;u&gt;</ins>rights<ins style="font-weight: bold; text-decoration: none;">&lt;/u&gt; </ins>to do things in RT; often a &lt;u&gt;requestor&lt;/u&gt; whose account was automatically created when the &lt;u&gt;ticket&lt;/u&gt; was sent; see also &lt;u&gt;privileged user&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;updates&#039;&#039;&#039; see &lt;u&gt;comment&lt;/u&gt; and &lt;u&gt;reply&lt;/u&gt;, the more specific terms for updates.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;updates&#039;&#039;&#039; see &lt;u&gt;comment&lt;/u&gt; and &lt;u&gt;reply&lt;/u&gt;, the more specific terms for updates.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;user&#039;&#039;&#039; anyone who interacts with RT in any way. See &lt;u&gt;privileged user&lt;/u&gt; and &lt;u&gt;unprivileged user&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;user&#039;&#039;&#039; anyone who interacts with RT in any way. See &lt;u&gt;privileged user&lt;/u&gt; and &lt;u&gt;unprivileged user&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l115">Line 115:</td> <td colspan="2" class="diff-lineno">Line 129:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;watcher&#039;&#039;&#039; someone who is interested in a &lt;u&gt;ticket&lt;/u&gt;. Normally the watchers get emails whenever the ticket is changed. See also &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt; and &lt;u&gt;AdminCc&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;watcher&#039;&#039;&#039; someone who is interested in a &lt;u&gt;ticket&lt;/u&gt;. Normally the watchers get emails whenever the ticket is changed. See also &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt; and &lt;u&gt;AdminCc&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">= Outdated terms =</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''dead''' see &lt;u&gt;deleted&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''interested party''' see &lt;u&gt;watcher&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''keyword''' see &lt;u&gt;custom field&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''non-staff user''' see &lt;u&gt;unprivileged user&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''permission''' see &lt;u&gt;right&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''privilege''' see &lt;u&gt;right&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''pseudogroup''' see &lt;u&gt;system group&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''staff user''' see &lt;u&gt;privileged user&lt;/u&gt;.</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:RT User Manual]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:RT User Manual]]</div></td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-2970:rev-2971:php=table --> </table> 70.81.141.70 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2970&oldid=prev 70.81.141.70 at 18:15, 18 September 2011 2011-09-18T18:15:39Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 14:15, 18 September 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>This glossary covers RT terms<del style="font-weight: bold; text-decoration: none;">, both the ones you'll find </del>in version 3 and greater. You can find list of outdated terms from earlier versions at the bottom of the page. Outdated terms won't have definitions, but you'll be referred to the current term. <del style="font-weight: bold; text-decoration: none;">Italics indicate a word that is </del>defined elsewhere in the glossary. Terms in the left column may have a link to <del style="font-weight: bold; text-decoration: none;">other </del>page <del style="font-weight: bold; text-decoration: none;">on </del>this wiki with more info about the term.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>This glossary covers RT terms <ins style="font-weight: bold; text-decoration: none;">found </ins>in version 3 and greater. You can find list of outdated terms from earlier versions at the bottom of the page. Outdated terms won't have definitions, but you'll be referred to the current term. <ins style="font-weight: bold; text-decoration: none;">Underlined words are </ins>defined elsewhere in the glossary. Terms in the left column may have a link to <ins style="font-weight: bold; text-decoration: none;">another </ins>page <ins style="font-weight: bold; text-decoration: none;">in </ins>this wiki with more info about the term.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Some of these definitions are a bit circular - this is intentional, so you can see how concepts in RT relate to each other, but may be confusing for beginners. If you are new to RT, please read the [[ManualIntroduction]] to understand RT&#039;s basic concepts and terminology.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Some of these definitions are a bit circular - this is intentional, so you can see how concepts in RT relate to each other, but may be confusing for beginners. If you are new to RT, please read the [[ManualIntroduction]] to understand RT&#039;s basic concepts and terminology.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l6">Line 6:</td> <td colspan="2" class="diff-lineno">Line 6:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= A =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= A =</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACL&#039;&#039;&#039; Access Control List; a scheme that supports and keeps track of &lt;u&gt;rights&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACL&#039;&#039;&#039; Access Control List; a scheme that supports and keeps track of &lt;u&gt;rights&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACE&#039;&#039;&#039; Access Control Entry; entry in &lt;u&gt;ACL&lt;/u&gt;; see also &lt;u&gt;rights&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACE&#039;&#039;&#039; Access Control Entry; entry in &lt;u&gt;ACL&lt;/u&gt;; see also &lt;u&gt;rights&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Admin CC</del>''' a &lt;u&gt;Cc&lt;/u&gt; that also by default gets copies of &lt;u&gt;comments&lt;/u&gt; and generally is allowed to work on the &lt;u&gt;ticket&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''<ins style="font-weight: bold; text-decoration: none;">AdminCc</ins>''' a &lt;u&gt;Cc&lt;/u&gt; that also by default gets copies of &lt;u&gt;comments&lt;/u&gt; and generally is allowed to work on the &lt;u&gt;ticket&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* '''autoreply'''</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= C =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= C =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''category''' class or division to which is referred the type of template, ticket or action (scrip)</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''category''' class or division to which is referred the type of template, ticket or action (scrip)<ins style="font-weight: bold; text-decoration: none;">.</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;Cc&#039;&#039;&#039; someone who should get copies of any &lt;u&gt;replies&lt;/u&gt; that go to the &lt;u&gt;requestor&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;Cc&#039;&#039;&#039; someone who should get copies of any &lt;u&gt;replies&lt;/u&gt; that go to the &lt;u&gt;requestor&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;child&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a smaller, narrower subproject of a larger, broader project (the &lt;u&gt;parent&lt;/u&gt;.)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;child&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a smaller, narrower subproject of a larger, broader project (the &lt;u&gt;parent&lt;/u&gt;.)</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l67">Line 67:</td> <td colspan="2" class="diff-lineno">Line 67:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;people&#039;&#039;&#039; a ticket&#039;s &lt;u&gt;watchers&lt;/u&gt; and &lt;u&gt;owner&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;people&#039;&#039;&#039; a ticket&#039;s &lt;u&gt;watchers&lt;/u&gt; and &lt;u&gt;owner&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;personal group&#039;&#039;&#039; a group set up by a staff user for a purpose like delegating rights to it.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;personal group&#039;&#039;&#039; a group set up by a staff user for a purpose like delegating rights to it.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Priority</del>''' how important a ticket is, represented as numerical scale from 0-99, with 99 being the highest priority. See also &lt;u&gt;final priority&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''<ins style="font-weight: bold; text-decoration: none;">priority</ins>''' how important a ticket is, represented as numerical scale from 0-99, with 99 being the highest priority. See also &lt;u&gt;final priority&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;privileged user&#039;&#039;&#039; a user who can be granted rights. See also &lt;u&gt;unprivileged user&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;privileged user&#039;&#039;&#039; a user who can be granted rights. See also &lt;u&gt;unprivileged user&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Q =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Q =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Queue</del>''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''<ins style="font-weight: bold; text-decoration: none;">queue</ins>''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= R =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= R =</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l80">Line 80:</td> <td colspan="2" class="diff-lineno">Line 80:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;rejected&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that the &lt;u&gt;ticket&lt;/u&gt; will not ever be &lt;u&gt;resolved&lt;/u&gt; but will remain recorded in the system.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;rejected&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that the &lt;u&gt;ticket&lt;/u&gt; will not ever be &lt;u&gt;resolved&lt;/u&gt; but will remain recorded in the system.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;relationship&#039;&#039;&#039; one ticket&#039;s connection to another; either a loose association or a dependency. See also &lt;u&gt;depends on&lt;/u&gt;, &lt;u&gt;depended on by&lt;/u&gt;, &lt;u&gt;refers to&lt;/u&gt;, &lt;u&gt;referred to by&lt;/u&gt;, &lt;u&gt;parent&lt;/u&gt;, and &lt;u&gt;child&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;relationship&#039;&#039;&#039; one ticket&#039;s connection to another; either a loose association or a dependency. See also &lt;u&gt;depends on&lt;/u&gt;, &lt;u&gt;depended on by&lt;/u&gt;, &lt;u&gt;refers to&lt;/u&gt;, &lt;u&gt;referred to by&lt;/u&gt;, &lt;u&gt;parent&lt;/u&gt;, and &lt;u&gt;child&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''reply''' a public remark that a requestor can see. A synonym for &lt;u&gt;<del style="font-weight: bold; text-decoration: none;">Correspondence</del>&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''reply''' a public remark that a requestor can see. A synonym for &lt;u&gt;<ins style="font-weight: bold; text-decoration: none;">correspondence</ins>&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;request&#039;&#039;&#039; see &lt;u&gt;ticket&lt;/u&gt;, the preferred term.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;request&#039;&#039;&#039; see &lt;u&gt;ticket&lt;/u&gt;, the preferred term.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Requestor</del>''' the person who asked for something to get done; the ticket's reason for being.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''<ins style="font-weight: bold; text-decoration: none;">requestor</ins>''' the person who asked for something to get done; the ticket's reason for being.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;resolved&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that work on a &lt;u&gt;ticket&lt;/u&gt; has been completed.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;resolved&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that work on a &lt;u&gt;ticket&lt;/u&gt; has been completed.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;REST&#039;&#039;&#039;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;REST&#039;&#039;&#039;</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Rights</del>''' ability given to a &lt;u&gt;user&lt;/u&gt; or &lt;u&gt;group&lt;/u&gt; to do something in RT. Rights can be granted by &lt;u&gt;queue&lt;/u&gt; or for the entire system. Rights can be given to &lt;u&gt;groups&lt;/u&gt;, &lt;u&gt;roles&lt;/u&gt;, or individual &lt;u&gt;users&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''<ins style="font-weight: bold; text-decoration: none;">rights</ins>''' ability given to a &lt;u&gt;user&lt;/u&gt; or &lt;u&gt;group&lt;/u&gt; to do something in RT. Rights can be granted by &lt;u&gt;queue&lt;/u&gt; or for the entire system. Rights can be given to &lt;u&gt;groups&lt;/u&gt;, &lt;u&gt;roles&lt;/u&gt;, or individual &lt;u&gt;users&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''role''' type of &lt;u&gt;watcher&lt;/u&gt;, such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt;, and <del style="font-weight: bold; text-decoration: none;">_AdminCC_</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''role''' type of &lt;u&gt;watcher&lt;/u&gt;, such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt;, and <ins style="font-weight: bold; text-decoration: none;">&lt;u&gt;AdminCc&lt;/u&gt;</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= S =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= S =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;self service&#039;&#039;&#039; (See also [[SelfService]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;self service&#039;&#039;&#039; (See also [[SelfService]].)</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Scrip </del>scrip''' a custom notification that will automatically take a certain &lt;u&gt;scrip action&lt;/u&gt; in response to a certain &lt;u&gt;scrip condition&lt;/u&gt;, often using a &lt;u&gt;template&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''scrip''' a custom notification that will automatically take a certain &lt;u&gt;scrip action&lt;/u&gt; in response to a certain &lt;u&gt;scrip condition&lt;/u&gt;, often using a &lt;u&gt;template&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''scrip action''' something a &lt;u&gt;scrip&lt;/u&gt; does in response to a &lt;u&gt;scrip condition&lt;/u&gt;. (See also [[ScripAction]] .)</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''scrip action''' something a &lt;u&gt;scrip&lt;/u&gt; does in response to a &lt;u&gt;scrip condition&lt;/u&gt;. (See also [[ScripAction]].)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip condition&#039;&#039;&#039; something that has to happen to activate a &lt;u&gt;scrip&lt;/u&gt;, like a &lt;u&gt;ticket&lt;/u&gt; being created or a &lt;u&gt;comment&lt;/u&gt; being made. (See also [[ScripCondition]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;scrip condition&#039;&#039;&#039; something that has to happen to activate a &lt;u&gt;scrip&lt;/u&gt;, like a &lt;u&gt;ticket&lt;/u&gt; being created or a &lt;u&gt;comment&lt;/u&gt; being made. (See also [[ScripCondition]].)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;stalled&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; cannot be worked on for now, but will &lt;u&gt;open&lt;/u&gt; again when someone adds a &lt;u&gt;comment&lt;/u&gt; or &lt;u&gt;reply&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;stalled&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; cannot be worked on for now, but will &lt;u&gt;open&lt;/u&gt; again when someone adds a &lt;u&gt;comment&lt;/u&gt; or &lt;u&gt;reply&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l101">Line 101:</td> <td colspan="2" class="diff-lineno">Line 101:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= T =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= T =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Template </del>template''' essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''template''' essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Ticket </del>ticket''' the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''ticket''' the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l108">Line 108:</td> <td colspan="2" class="diff-lineno">Line 108:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= U =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= U =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Unprivileged </del>unprivileged user''' a user who usually has no rights to do things in RT; often a &lt;u&gt;requestor&lt;/u&gt; whose account was automatically created when the &lt;u&gt;ticket&lt;/u&gt; was sent; see also &lt;u&gt;privileged&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''unprivileged user''' a user who usually has no rights to do things in RT; often a &lt;u&gt;requestor&lt;/u&gt; whose account was automatically created when the &lt;u&gt;ticket&lt;/u&gt; was sent; see also &lt;u&gt;privileged <ins style="font-weight: bold; text-decoration: none;">user</ins>&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;updates&#039;&#039;&#039; see &lt;u&gt;comment&lt;/u&gt; and &lt;u&gt;reply&lt;/u&gt;, the more specific terms for updates.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;updates&#039;&#039;&#039; see &lt;u&gt;comment&lt;/u&gt; and &lt;u&gt;reply&lt;/u&gt;, the more specific terms for updates.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''user''' anyone who interacts with RT in any way. See <del style="font-weight: bold; text-decoration: none;">staff </del>and <del style="font-weight: bold; text-decoration: none;">non-staff</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''user''' anyone who interacts with RT in any way. See <ins style="font-weight: bold; text-decoration: none;">&lt;u&gt;privileged user&lt;/u&gt; </ins>and <ins style="font-weight: bold; text-decoration: none;">&lt;u&gt;unprivileged user&lt;/u&gt;</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= W =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= W =</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''<del style="font-weight: bold; text-decoration: none;">Watcher</del>''' someone who is interested in a &lt;u&gt;ticket&lt;/u&gt;. Normally the watchers get emails whenever the ticket is changed. See also &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt; and <del style="font-weight: bold; text-decoration: none;">_AdminCc_</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''<ins style="font-weight: bold; text-decoration: none;">watcher</ins>''' someone who is interested in a &lt;u&gt;ticket&lt;/u&gt;. Normally the watchers get emails whenever the ticket is changed. See also &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt; and <ins style="font-weight: bold; text-decoration: none;">&lt;u&gt;AdminCc&lt;/u&gt;</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Outdated terms =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= Outdated terms =</div></td></tr> </table> 70.81.141.70 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2969&oldid=prev 70.81.141.70 at 17:44, 18 September 2011 2011-09-18T17:44:49Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:44, 18 September 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l10">Line 10:</td> <td colspan="2" class="diff-lineno">Line 10:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACE&#039;&#039;&#039; Access Control Entry; entry in &lt;u&gt;ACL&lt;/u&gt;; see also &lt;u&gt;rights&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;ACE&#039;&#039;&#039; Access Control Entry; entry in &lt;u&gt;ACL&lt;/u&gt;; see also &lt;u&gt;rights&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''Admin CC''' a &lt;u&gt;Cc&lt;/u&gt; that also by default gets copies of &lt;u&gt;comments&lt;/u&gt; and generally <del style="font-weight: bold; text-decoration: none;">are </del>allowed to work on the &lt;u&gt;ticket&lt;/u&gt;.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''Admin CC''' a &lt;u&gt;Cc&lt;/u&gt; that also by default gets copies of &lt;u&gt;comments&lt;/u&gt; and generally <ins style="font-weight: bold; text-decoration: none;">is </ins>allowed to work on the &lt;u&gt;ticket&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= C =</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>= C =</div></td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-2968:rev-2969:php=table --> </table> 70.81.141.70 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2968&oldid=prev 70.81.141.70 at 17:21, 18 September 2011 2011-09-18T17:21:51Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:21, 18 September 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l15">Line 15:</td> <td colspan="2" class="diff-lineno">Line 15:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;category&#039;&#039;&#039; class or division to which is referred the type of template, ticket or action (scrip)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;category&#039;&#039;&#039; class or division to which is referred the type of template, ticket or action (scrip)</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''custom action''' see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">* '''custom condition''' see &lt;u&gt;scrip condition&lt;/u&gt;, the preferred term. (See also [[ScripCondition]].)</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;Cc&#039;&#039;&#039; someone who should get copies of any &lt;u&gt;replies&lt;/u&gt; that go to the &lt;u&gt;requestor&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;Cc&#039;&#039;&#039; someone who should get copies of any &lt;u&gt;replies&lt;/u&gt; that go to the &lt;u&gt;requestor&lt;/u&gt;.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;child&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a smaller, narrower subproject of a larger, broader project (the &lt;u&gt;parent&lt;/u&gt;.)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;child&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a smaller, narrower subproject of a larger, broader project (the &lt;u&gt;parent&lt;/u&gt;.)</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l22">Line 22:</td> <td colspan="2" class="diff-lineno">Line 20:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;condition&#039;&#039;&#039; see &lt;u&gt;scrip condition&lt;/u&gt;, the preferred term. (See also [[ScripCondition]].)</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;condition&#039;&#039;&#039; see &lt;u&gt;scrip condition&lt;/u&gt;, the preferred term. (See also [[ScripCondition]].)</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;correspondence&#039;&#039;&#039; synonym for &lt;u&gt;reply&lt;/u&gt;.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;correspondence&#039;&#039;&#039; synonym for &lt;u&gt;reply&lt;/u&gt;.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* '''custom action''' see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">* '''custom condition''' see &lt;u&gt;scrip condition&lt;/u&gt;, the preferred term. (See also [[ScripCondition]].)</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;custom field&#039;&#039;&#039; database fields that can be customized to each organization&#039;s needs.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* &#039;&#039;&#039;custom field&#039;&#039;&#039; database fields that can be customized to each organization&#039;s needs.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <!-- diff cache key bestpractical_mediawiki1459887241:diff:1.41:old-2967:rev-2968:php=table --> </table> 70.81.141.70 https://rt-wiki.bestpractical.com/index.php?title=RTGlossary&diff=2967&oldid=prev BillCole: Adding categories 2010-12-22T23:42:50Z <p>Adding categories</p> <p><b>New page</b></p><div>This glossary covers RT terms, both the ones you&#039;ll find in version 3 and greater. You can find list of outdated terms from earlier versions at the bottom of the page. Outdated terms won&#039;t have definitions, but you&#039;ll be referred to the current term. Italics indicate a word that is defined elsewhere in the glossary. Terms in the left column may have a link to other page on this wiki with more info about the term.<br /> <br /> Some of these definitions are a bit circular - this is intentional, so you can see how concepts in RT relate to each other, but may be confusing for beginners. If you are new to RT, please read the [[ManualIntroduction]] to understand RT&#039;s basic concepts and terminology.<br /> <br /> Feel free to add terms even without descriptions, maybe then somebody else will add a description, but surely adding a term with a description is much better :).<br /> <br /> = A =<br /> <br /> * &#039;&#039;&#039;ACL&#039;&#039;&#039; Access Control List; a scheme that supports and keeps track of &lt;u&gt;rights&lt;/u&gt;.<br /> * &#039;&#039;&#039;ACE&#039;&#039;&#039; Access Control Entry; entry in &lt;u&gt;ACL&lt;/u&gt;; see also &lt;u&gt;rights&lt;/u&gt;.<br /> * &#039;&#039;&#039;action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)<br /> * &#039;&#039;&#039;Admin CC&#039;&#039;&#039; a &lt;u&gt;Cc&lt;/u&gt; that also by default gets copies of &lt;u&gt;comments&lt;/u&gt; and generally are allowed to work on the &lt;u&gt;ticket&lt;/u&gt;.<br /> <br /> = C =<br /> <br /> * &#039;&#039;&#039;category&#039;&#039;&#039; class or division to which is referred the type of template, ticket or action (scrip)<br /> * &#039;&#039;&#039;custom action&#039;&#039;&#039; see &lt;u&gt;scrip action&lt;/u&gt;, the preferred term. (See also [[ScripAction]].)<br /> * &#039;&#039;&#039;custom condition&#039;&#039;&#039; see &lt;u&gt;scrip condition&lt;/u&gt;, the preferred term. (See also [[ScripCondition]].)<br /> * &#039;&#039;&#039;Cc&#039;&#039;&#039; someone who should get copies of any &lt;u&gt;replies&lt;/u&gt; that go to the &lt;u&gt;requestor&lt;/u&gt;.<br /> * &#039;&#039;&#039;child&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a smaller, narrower subproject of a larger, broader project (the &lt;u&gt;parent&lt;/u&gt;.)<br /> * &#039;&#039;&#039;comment&#039;&#039;&#039; a private note for staff not visible to the &lt;u&gt;requestor&lt;/u&gt; by default.<br /> * &#039;&#039;&#039;condition&#039;&#039;&#039; see &lt;u&gt;scrip condition&lt;/u&gt;, the preferred term. (See also [[ScripCondition]].)<br /> * &#039;&#039;&#039;correspondence&#039;&#039;&#039; synonym for &lt;u&gt;reply&lt;/u&gt;.<br /> * &#039;&#039;&#039;custom field&#039;&#039;&#039; database fields that can be customized to each organization&#039;s needs.<br /> <br /> = D =<br /> <br /> * &#039;&#039;&#039;deleted&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; should not have been in the system and is being removed.<br /> * &#039;&#039;&#039;depended on by&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating that this ticket must be resolved before another &lt;u&gt;ticket&lt;/u&gt; can be &lt;u&gt;resolved&lt;/u&gt;.<br /> * &#039;&#039;&#039;depends on&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating that this ticket can&#039;t be &lt;u&gt;resolved&lt;/u&gt; unless another &lt;u&gt;ticket&lt;/u&gt; is resolved first.<br /> * &#039;&#039;&#039;due date&#039;&#039;&#039; the date by which the ticket should be &lt;u&gt;resolved&lt;/u&gt;. See also &lt;u&gt;final priority&lt;/u&gt;.<br /> <br /> = F =<br /> <br /> * &#039;&#039;&#039;final priority&#039;&#039;&#039; the &lt;u&gt;priority&lt;/u&gt; a &lt;u&gt;ticket&lt;/u&gt; moves towards as it approaches its [[DueDate]].<br /> <br /> = G =<br /> <br /> * &#039;&#039;&#039;global&#039;&#039;&#039; across the entire system.<br /> * &#039;&#039;&#039;group&#039;&#039;&#039; a set of related &lt;u&gt;users&lt;/u&gt;; useful when assigning &lt;u&gt;rights&lt;/u&gt;.<br /> <br /> = H =<br /> <br /> * &#039;&#039;&#039;history&#039;&#039;&#039; a permanent record of what has happened to the &lt;u&gt;ticket&lt;/u&gt; since (and including) its creation.<br /> <br /> = L =<br /> <br /> * &#039;&#039;&#039;link&#039;&#039;&#039; synonym for &lt;u&gt;relationship&lt;/u&gt;.<br /> <br /> = M =<br /> <br /> * &#039;&#039;&#039;merge&#039;&#039;&#039; to combine one &lt;u&gt;ticket&lt;/u&gt; with another &lt;u&gt;ticket&lt;/u&gt;.<br /> * &#039;&#039;&#039;member&#039;&#039;&#039; a &lt;u&gt;user&lt;/u&gt; or &lt;u&gt;subgroup&lt;/u&gt; that is part of a &lt;u&gt;group&lt;/u&gt;.<br /> <br /> = N =<br /> <br /> * &#039;&#039;&#039;new&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; has just been created and has not been touched yet.<br /> <br /> = O =<br /> <br /> * &#039;&#039;&#039;open&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; is getting worked on.<br /> * &#039;&#039;&#039;owner&#039;&#039;&#039; the person responsible for a &lt;u&gt;ticket&lt;/u&gt; and its resolution.<br /> <br /> = P =<br /> <br /> * &#039;&#039;&#039;parent&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating a large umbrella project containing subprojects (&lt;u&gt;children&lt;/u&gt;).<br /> * &#039;&#039;&#039;people&#039;&#039;&#039; a ticket&#039;s &lt;u&gt;watchers&lt;/u&gt; and &lt;u&gt;owner&lt;/u&gt;.<br /> * &#039;&#039;&#039;personal group&#039;&#039;&#039; a group set up by a staff user for a purpose like delegating rights to it.<br /> * &#039;&#039;&#039;Priority&#039;&#039;&#039; how important a ticket is, represented as numerical scale from 0-99, with 99 being the highest priority. See also &lt;u&gt;final priority&lt;/u&gt;.<br /> * &#039;&#039;&#039;privileged user&#039;&#039;&#039; a user who can be granted rights. See also &lt;u&gt;unprivileged user&lt;/u&gt;.<br /> <br /> = Q =<br /> <br /> * &#039;&#039;&#039;Queue&#039;&#039;&#039; the central administrative domain of RT. A line of tickets waiting to be worked on, but it&#039;s also, to some extent, a ticket&#039;s category.<br /> <br /> = R =<br /> <br /> * &#039;&#039;&#039;referred to by&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating that this &lt;u&gt;ticket&lt;/u&gt; is relevant to another &lt;u&gt;ticket&lt;/u&gt;; &lt;u&gt;watchers&lt;/u&gt; of the second ticket should consult the ticket for context.<br /> * &#039;&#039;&#039;refers to&#039;&#039;&#039; &lt;u&gt;relationship&lt;/u&gt; indicating that another ticket is relevant to this one; &lt;u&gt;watchers&lt;/u&gt; should consult the second &lt;u&gt;ticket&lt;/u&gt; for context.<br /> * &#039;&#039;&#039;rejected&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that the &lt;u&gt;ticket&lt;/u&gt; will not ever be &lt;u&gt;resolved&lt;/u&gt; but will remain recorded in the system.<br /> * &#039;&#039;&#039;relationship&#039;&#039;&#039; one ticket&#039;s connection to another; either a loose association or a dependency. See also &lt;u&gt;depends on&lt;/u&gt;, &lt;u&gt;depended on by&lt;/u&gt;, &lt;u&gt;refers to&lt;/u&gt;, &lt;u&gt;referred to by&lt;/u&gt;, &lt;u&gt;parent&lt;/u&gt;, and &lt;u&gt;child&lt;/u&gt;.<br /> * &#039;&#039;&#039;reply&#039;&#039;&#039; a public remark that a requestor can see. A synonym for &lt;u&gt;Correspondence&lt;/u&gt;.<br /> * &#039;&#039;&#039;request&#039;&#039;&#039; see &lt;u&gt;ticket&lt;/u&gt;, the preferred term.<br /> * &#039;&#039;&#039;Requestor&#039;&#039;&#039; the person who asked for something to get done; the ticket&#039;s reason for being.<br /> * &#039;&#039;&#039;resolved&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that work on a &lt;u&gt;ticket&lt;/u&gt; has been completed.<br /> * &#039;&#039;&#039;REST&#039;&#039;&#039;<br /> * &#039;&#039;&#039;Rights&#039;&#039;&#039; ability given to a &lt;u&gt;user&lt;/u&gt; or &lt;u&gt;group&lt;/u&gt; to do something in RT. Rights can be granted by &lt;u&gt;queue&lt;/u&gt; or for the entire system. Rights can be given to &lt;u&gt;groups&lt;/u&gt;, &lt;u&gt;roles&lt;/u&gt;, or individual &lt;u&gt;users&lt;/u&gt;.<br /> * &#039;&#039;&#039;role&#039;&#039;&#039; type of &lt;u&gt;watcher&lt;/u&gt;, such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt;, and _AdminCC_.<br /> <br /> = S =<br /> <br /> * &#039;&#039;&#039;self service&#039;&#039;&#039; (See also [[SelfService]].)<br /> * &#039;&#039;&#039;Scrip scrip&#039;&#039;&#039; a custom notification that will automatically take a certain &lt;u&gt;scrip action&lt;/u&gt; in response to a certain &lt;u&gt;scrip condition&lt;/u&gt;, often using a &lt;u&gt;template&lt;/u&gt;.<br /> * &#039;&#039;&#039;scrip action&#039;&#039;&#039; something a &lt;u&gt;scrip&lt;/u&gt; does in response to a &lt;u&gt;scrip condition&lt;/u&gt;. (See also [[ScripAction]] .)<br /> * &#039;&#039;&#039;scrip condition&#039;&#039;&#039; something that has to happen to activate a &lt;u&gt;scrip&lt;/u&gt;, like a &lt;u&gt;ticket&lt;/u&gt; being created or a &lt;u&gt;comment&lt;/u&gt; being made. (See also [[ScripCondition]].)<br /> * &#039;&#039;&#039;stalled&#039;&#039;&#039; &lt;u&gt;status&lt;/u&gt; indicating that a &lt;u&gt;ticket&lt;/u&gt; cannot be worked on for now, but will &lt;u&gt;open&lt;/u&gt; again when someone adds a &lt;u&gt;comment&lt;/u&gt; or &lt;u&gt;reply&lt;/u&gt;.<br /> * &#039;&#039;&#039;status&#039;&#039;&#039; classification that shows a &lt;u&gt;ticket&#039;s&lt;/u&gt; progress through the system. See also &lt;u&gt;new&lt;/u&gt;, &lt;u&gt;open&lt;/u&gt;, &lt;u&gt;stalled&lt;/u&gt;, &lt;u&gt;resolved&lt;/u&gt;, &lt;u&gt;rejected&lt;/u&gt; and &lt;u&gt;deleted&lt;/u&gt;.<br /> * &#039;&#039;&#039;subgroup&#039;&#039;&#039; a group that&#039;s part of another group, generally to illustrate a hierarchy.<br /> * &#039;&#039;&#039;system group&#039;&#039;&#039; a &lt;u&gt;group&lt;/u&gt; across RT such as &quot;Privileged&quot; (all &lt;u&gt;privileged users&lt;/u&gt;), &quot;Unprivileged&quot; (all &lt;u&gt;unprivileged users&lt;/u&gt;), and &quot;Everyone&quot; (every user). You can&#039;t change the membership of system groups, however, you grant them &lt;u&gt;rights&lt;/u&gt;<br /> <br /> = T =<br /> <br /> * &#039;&#039;&#039;Template template&#039;&#039;&#039; essentially an email form letter that goes along with a &lt;u&gt;scrip action&lt;/u&gt; in a &lt;u&gt;scrip&lt;/u&gt;.<br /> * &#039;&#039;&#039;Ticket ticket&#039;&#039;&#039; the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;status&lt;/u&gt;, &lt;u&gt;queue&lt;/u&gt;, etc.<br /> * &#039;&#039;&#039;ticket stub&#039;&#039;&#039; email message received by a &lt;u&gt;requestor&lt;/u&gt; to confirm that his request has been received and a &lt;u&gt;ticket&lt;/u&gt; &lt;u&gt;created&lt;/u&gt;. See also &lt;u&gt;autoreply&lt;/u&gt;<br /> * &#039;&#039;&#039;transaction&#039;&#039;&#039; (definition needed)<br /> <br /> = U =<br /> <br /> * &#039;&#039;&#039;Unprivileged unprivileged user&#039;&#039;&#039; a user who usually has no rights to do things in RT; often a &lt;u&gt;requestor&lt;/u&gt; whose account was automatically created when the &lt;u&gt;ticket&lt;/u&gt; was sent; see also &lt;u&gt;privileged&lt;/u&gt;.<br /> * &#039;&#039;&#039;updates&#039;&#039;&#039; see &lt;u&gt;comment&lt;/u&gt; and &lt;u&gt;reply&lt;/u&gt;, the more specific terms for updates.<br /> * &#039;&#039;&#039;user&#039;&#039;&#039; anyone who interacts with RT in any way. See staff and non-staff.<br /> <br /> = W =<br /> <br /> * &#039;&#039;&#039;Watcher&#039;&#039;&#039; someone who is interested in a &lt;u&gt;ticket&lt;/u&gt;. Normally the watchers get emails whenever the ticket is changed. See also &lt;u&gt;owner&lt;/u&gt;, &lt;u&gt;requestor&lt;/u&gt;, &lt;u&gt;Cc&lt;/u&gt; and _AdminCc_.<br /> <br /> = Outdated terms =<br /> <br /> * &#039;&#039;&#039;dead&#039;&#039;&#039; see &lt;u&gt;deleted&lt;/u&gt;.<br /> * &#039;&#039;&#039;interested party&#039;&#039;&#039; see &lt;u&gt;watcher&lt;/u&gt;.<br /> * &#039;&#039;&#039;keyword&#039;&#039;&#039; see &lt;u&gt;custom field&lt;/u&gt;.<br /> * &#039;&#039;&#039;non-staff user&#039;&#039;&#039; see &lt;u&gt;unprivileged user&lt;/u&gt;.<br /> * &#039;&#039;&#039;permission&#039;&#039;&#039; see &lt;u&gt;right&lt;/u&gt;.<br /> * &#039;&#039;&#039;privilege&#039;&#039;&#039; see &lt;u&gt;right&lt;/u&gt;.<br /> * &#039;&#039;&#039;pseudogroup&#039;&#039;&#039; see &lt;u&gt;system group&lt;/u&gt;.<br /> * &#039;&#039;&#039;staff user&#039;&#039;&#039; see &lt;u&gt;privileged user&lt;/u&gt;.<br /> [[Category:RT User Manual]]</div> BillCole