https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=PriorityEscalation PriorityEscalation - Revision history 2026-08-25T01:11:34Z Revision history for this page on the wiki MediaWiki 1.41.1 https://rt-wiki.bestpractical.com/index.php?title=PriorityEscalation&diff=2648&oldid=prev Admin: 2 revisions imported 2016-04-06T20:20:30Z <p>2 revisions imported</p> <p><b>New page</b></p><div>&#039;&#039;&#039;Priority&#039;&#039;&#039;&#039;&#039;&#039;Escalation&#039;&#039;&#039; is the process whereby the [[Priority]] of a [[Ticket]] is raised (or, in rare cases, lowered) over time. This is done in RT to make sure that tickets do not stay forever without ever being handled.<br /> <br /> Escalation is not done by default inside RT. An external program should be called once a day if one wants to make use of PriorityEscalation. PriorityEscalation can be configured on a queue-by-queue basis using the standard tools that come with the RT installation.<br /> <br /> See also: [[ConfigureEscalation]]</div> Admin