https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=PermissionDeniedPermissionDenied - Revision history2026-08-22T01:37:06ZRevision history for this page on the wikiMediaWiki 1.41.1https://rt-wiki.bestpractical.com/index.php?title=PermissionDenied&diff=2586&oldid=prevAdmin: 2 revisions imported2016-04-06T20:20:28Z<p>2 revisions imported</p>
<p><b>New page</b></p><div>One of the more common problems, especially with new users to RT is the infamous "Permission Denied" email. Here are some common causes and solutions<br />
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== Reply email different than initial request email ==<br />
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RT auto-creates an account when a new ticket is created. That user is then the "Requestor" of the ticket. If the user replies from a different email address, RT treats it as a new user, which by default doesn't have the ability to view or modify the first ticket.<br />
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* Educate user to use a consistant email<br />
* Add the second user as a "requestor" to the ticket ("people" ticket tab)<br />
* Change queue rights to allow the Everyone group the ability to Reply.<br />
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== Queue doesn't allow requestor to post ==<br />
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When a queue is created, no rights are granted. You need to grant the "requestor" group the "reply to ticket" right.<br />
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== Check the log ==<br />
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RT logs to syslog ( typically /var/log/messages, check /etc/syslog.conf for info). That may contain additional clues to pursue.</div>Admin