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2016-04-06T20:20:27Z

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= Offer Password Reset on Login Page =

The code below was adapted from [http://www.uio.no/tjenester/it/applikasjoner/rt/utvikling-drift/modifications/index.html http://www.uio.no/tjenester/it/applikasjoner/rt/utvikling-drift/modifications/index.html#toc9]

I installed from Debian apt-get packages and the "local" directory is found at: /usr/local/share/request-tracker3.8 while the real source directory is at: /usr/share/request-tracker3.8

So, to hook into the Callback offered in the Login form called "[[AfterForm]]", I had to create the directory: /usr/local/share/request-tracker3.8/html/Callbacks/Default/Elements/Login and in there put a file called "[[AfterForm]]" The content of that file is:

<nowiki>%# taken from http://www2.usit.uio.no/it/rt/modifications/
%# Add template named 'Password Change', with description
%#
%# Automatically generate password for external users who have forgotten their password
%#
<div style="margin: -20px auto 10px auto; text-align: center;">

<b>Forgot Your Password?</b>

<div style="color: green; font-weight: bold;"><%$forgotSuccess%></div>

<form method="get" style="display: <%$forgotFormDisplay%>;"

action="NoAuth/Login.html"

>


<input type="hidden" name="next" value="<%$next%>" />


% if($forgotFail) {
<div class="error" style="text-align: left;">
<div class="titlebox error">
<div class="titlebox-title">
<span class="left">Error</span><span class="right-empty"> </span>
</div>
<div class="titlebox-content">
<%$forgotFail%><hr class="clear" />
</div>
</div>
</div>
% }
<%$forgotPrompt%> <input type="text" name="email"> <input type="submit" value='Send New Password'>
</form>
</div>

<%INIT>
my $forgotPrompt = "Enter your email address: ";
my $forgotFail = '';
my $forgotFormDisplay = 'block';
my $forgotSuccess = '';

my $mailfrom = 'Ticket System <YOU@YOURDOMAIN>';

if ($email)
{
$email =~ s/^\s+|\s+$//g;
my $UserObj = RT::User->new($RT::SystemUser);
$UserObj->LoadByEmail($email);

if (defined($UserObj->Id))
{
my ($val, $str) = ResetPassword($UserObj, $mailfrom);
if($val > 0)
{
$forgotFormDisplay = 'none';
$forgotSuccess = $str;
}
else
{
$forgotFail = $str;
}
}
else
{
$forgotFail = "Sorry, no account in the ticket system has the email address: $email";
$forgotPrompt = "Please enter the email used in one of your existing tickets:";
}
}

sub ResetPassword {
my $self = shift;
my $mailfrom = shift;

my $email = $self->EmailAddress;

unless ( $self->CurrentUserCanModify('Password') ) {
return ( 0, $self->loc("You don't have permission to change your password.") );
}

unless ( ($self->Name =~ m/\@/) ) {
return ( 0, $self->loc("Only external users can reset their passwords this way.") );
}

my ( $status, $pass ) = $self->SetRandomPassword();

unless ($status) {
return ( 0, "$pass" );
}

my $template = RT::Template->new( $self->CurrentUser );

my $parsed;
# This test do not work. I'm not sure how to detect if the template loading failed [pere 2006-08-16]
if ($template->LoadGlobalTemplate('PasswordChange')) {
$T::RealName = $self->RealName;
$T::Username = $self->Name;
$T::Password = $pass;
$parsed = $template->_ParseContent();
}
else
{

# hardcoded default text body in case 'Password Change' template is missing.

$parsed = <<EOF;

Greetings,

This message was automatically sent in response to a Reset Password request in
the web based ticket system.

You may now login using the following:

Username: $self->Name
Password: $pass

Support Team

EOF
}
my $entity = MIME::Entity->build(
From => $mailfrom,
To => $email,
Subject => loc("CF Ticket Password Changed"),
'X-RT-Loop-Prevention' => $RT::rtname,
Type => "text/plain",
Charset => "UTF-8",
Data => [$parsed]
);
open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments -t") || return(0, "Failed to open mailpipe");
print MAIL $entity->as_string;
close(MAIL);

return (1, "SUCCESS! A new password was sent to your email address.");
}
</%INIT>

<%ARGS>
$email => undef
# if you are using RT4, you need this next line:
$next => undef
# end for RT4
</%ARGS>

</nowiki>

== For RT4.0.6 (maybe earlier?) ==

We had to do a few changes to make it work under RT4.0.6, we hope the following will make it easier for others.

First, for non Debian distrbutions the file ''AfterForm'' should be created under ''[RT4 base dir]/local/html/Callbacks/Default/Elements/Login/''

Copy pasting the code from here will break things, so make sure you do the following after you pasted it into the file:

Merge the following lines, as keeping it this way will break the HTML code, just remove the comments and put it all on one line (lines ~12-16):
<form method="get" style="display: <%$forgotFormDisplay%>;"

action="NoAuth/Login.html"

>
To:
<form method="get" style="display: <%$forgotFormDisplay%>;" action="NoAuth/Login.html">

Next, ''SetRandomPassword ''function when invoked change the password, but won't include it in the email sent to the user. Change the function to ''ResetPassword ''(line ~83):
my ( $status, $pass ) = $self->SetRandomPassword();
To:
my ( $status, $pass ) = $self->ResetPassword();

Last thing, make sure the closing "''EOF''" (line ~120) is at the '''start''' of a line by itself, else it will die with an error.

87.238.43.236: Update URL for page where this comes from, as it has moved

2010-12-15T14:13:02Z

Update URL for page where this comes from, as it has moved

New page

= alOffer Password Reset on Login Page =

The code below was adapted from [http://www.uio.no/tjenester/it/applikasjoner/rt/utvikling-drift/modifications/index.html http://www.uio.no/tjenester/it/applikasjoner/rt/utvikling-drift/modifications/index.html#toc9]

I installed from Debian apt-get packages and the "local" directory is found at: /usr/local/share/request-tracker3.8 while the real source directory is at: /usr/share/request-tracker3.8

So, to hook into the Callback offered in the Login form called "[[AfterForm]]", I had to create the directory: /usr/local/share/request-tracker3.8/html/Callbacks/Default/Elements/Login and in there put a file called "[[AfterForm]]" The content of that file is:

<nowiki>%# taken from http://www2.usit.uio.no/it/rt/modifications/
%# Add template named 'Password Change', with description
%#
%# Automatically generate password for external users who have forgotten their password
%#
<div style="margin: -20px auto 10px auto; text-align: center;">

<b>Forgot Your Password?</b>

<div style="color: green; font-weight: bold;"><%$forgotSuccess%></div>

<form method="get" style="display: <%$forgotFormDisplay%>;">

% if($forgotFail) {
<div class="error" style="text-align: left;">
<div class="titlebox error">
<div class="titlebox-title">
<span class="left">Error</span><span class="right-empty"> </span>
</div>
<div class="titlebox-content">
<%$forgotFail%><hr class="clear" />
</div>
</div>
</div>
% }
<%$forgotPrompt%> <input type="text" name="email"> <input type="submit" value='Send New Password'>
</form>
</div>

<%INIT>
my $forgotPrompt = "Enter your email address: ";
my $forgotFail = '';
my $forgotFormDisplay = 'block';
my $forgotSuccess = '';

my $mailfrom = 'Ticket System <YOU@YOURDOMAIN>';

if ($email)
{
$email =~ s/^\s+|\s+$//g;
my $UserObj = RT::User->new($RT::SystemUser);
$UserObj->LoadByEmail($email);

if (defined($UserObj->Id))
{
my ($val, $str) = ResetPassword($UserObj, $mailfrom);
if($val > 0)
{
$forgotFormDisplay = 'none';
$forgotSuccess = $str;
}
else
{
$forgotFail = $str;
}
}
else
{
$forgotFail = "Sorry, no account in the ticket system has the email address: $email";
$forgotPrompt = "Please enter the email used in one of your existing tickets:";
}
}

sub ResetPassword {
my $self = shift;
my $mailfrom = shift;

my $email = $self->EmailAddress;

unless ( $self->CurrentUserCanModify('Password') ) {
return ( 0, $self->loc("You don't have permission to change your password.") );
}

unless ( ($self->Name =~ m/\@/) ) {
return ( 0, $self->loc("Only external users can reset their passwords this way.") );
}

my ( $status, $pass ) = $self->SetRandomPassword();

unless ($status) {
return ( 0, "$pass" );
}

my $template = RT::Template->new( $self->CurrentUser );

my $parsed;
# This test do not work. I'm not sure how to detect if the template loading failed [pere 2006-08-16]
if ($template->LoadGlobalTemplate('PasswordChange')) {
$T::RealName = $self->RealName;
$T::Username = $self->Name;
$T::Password = $pass;
$parsed = $template->_ParseContent();
}
else
{

# hardcoded default text body in case 'Password Change' template is missing.

$parsed = <<EOF;

Greetings,

This message was automatically sent in response to a Reset Password request in
the web based ticket system.

You may now login using the following:

Username: $self->Name
Password: $pass

Support Team

EOF
}
my $entity = MIME::Entity->build(
From => $mailfrom,
To => $email,
Subject => loc("CF Ticket Password Changed"),
'X-RT-Loop-Prevention' => $RT::rtname,
Type => "text/plain",
Charset => "UTF-8",
Data => [$parsed]
);
open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments -t") || return(0, "Failed to open mailpipe");
print MAIL $entity->as_string;
close(MAIL);

return (1, "SUCCESS! A new password was sent to your email address.");
}
</%INIT>

<%ARGS>
$email => undef
</%ARGS>

</nowiki>

PasswordReset - Revision history

Admin: 6 revisions imported

87.238.43.236: Update URL for page where this comes from, as it has moved