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Question - in an OnCorrespond scrip, how can you determine if the reply is from an incoming email message or from the web interface?

Here's a custom scrip condition that checks for a "Received" header in the message - if there is one, we assume we're dealing with email. If not, it's a reply entered in the web interface.

This code will cause the scrip to proceed if we're dealing with a web interface reply.

<nowiki>my $trans = $self->TransactionObj;

# OnCorrespond:
return 0 unless $trans->Type eq "Correspond";

# Get the message attachment
my $msgattr = $trans->Message->First;

return 1 unless $msgattr; # no message attachment - assume web UI

return 0 if $msgattr->GetHeader('Received'); # email message

return 1;

</nowiki>

Steve Turner 5/19/05

See also [[AnyTransactionSource]].
[[Category:RT Condition]]

OnWebCorrespond - Revision history

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193.1.228.252: Adding categories