Admin: 2 revisions imported

2016-04-06T20:15:50Z

2 revisions imported

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This is a scrip action that I found multiple requests for while I was looking for it myself, but I couldn't find any example of code that did what I wanted it to do:

If a ticket goes from being owned by "Nobody" to being owned by a regular user, anyone who is ''just'' an [[AdminCcs|AdminCc]] because they are assigned as a [[Watcher]] for that Queue. If they're the [[Requestor]], [[Owner]], or have been assigned as a [[CC]] or AdminCc for the ticket itself, they keep getting mail.
==Scrip fields==
: '''Description:''' On Initial Ownership Remove Queue Watchers

: '''Condition:''' User Defined

: '''Action:''' User Defined

: '''Template:''' Global template: Blank

: '''Stage:''' Transaction Create

==User Defined conditions and actions==

Custom Condition: (from [[CustomConditionSnippets#On_Owner_Change_from_Nobody_to_Any|Custom Condition Snippets]])
my $txn = $self->TransactionObj;
return 0 unless $txn->Type eq "Set";
return 0 unless $txn->Field eq "Owner";
return 0 unless $txn->OldValue == $RT::Nobody->id;
return 1;
Custom action preparation code:
return 1;
Custom action cleanup code:
my $t = $self->TicketObj;
my $q = $self->TicketObj->QueueObj;
my $q_accs = $q->AdminCc->UserMembersObj;

while (my $q_u = $q_accs->Next) {
unless ($t->IsAdminCc($q_u->id) or $t->IsCc($q_u->id) or $t->IsRequestor($q_u->id) or $t->IsOwner($q_u)) {
$t->SquelchMailTo($q_u->EmailAddress);
}
}
return 1;
[[Category:Contribution]]

OnOwnershipSquelchMailtoQueueWatchers - Revision history

Admin: 2 revisions imported