Admin: 2 revisions imported

2016-04-06T20:15:49Z

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=== Condition : On Creation of new approval ticket ===

By default in RT 3.6.6 the Approvals queues has a scrip called...

"When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval"

'''This scrip contains the User defined condtion as:'''

$self->!TicketObj->Type eq 'approval' and
$self->!TransactionObj->Field eq 'Status' and
$self->!TransactionObj->!NewValue eq 'open' and
eval { $T::Approving = ($self->!TicketObj->!AllDependedOnBy( Type => 'ticket' ))[0] }

I have been unable to make this condition trigger in an of my 3.6.6 installs.

----

So I wrote my own that seems to work fine. Please feel free to update / enhance.

'''It is as follows:'''

my $result = 0;
if ($self->TicketObj->Type eq "approval") {
if($self->TransactionObj->Type eq "Create") {
$RT::Logger->debug("Approval ticket created: Notify Owner");
$result = 1;
}
}
return($result);

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