NoConnectionToSyslog - Revision history

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== Problem ==

RT reports error

no connection to syslog available at /opt/machine/perl/lib/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77

This happens on Solaris, some FreeBSDs and UnixWare 7.

/Older versions of Perl, may segfault at the "Creating system user..." stage of initialize-database instead of reporting the above error./

A related error can occur on FreeBSD with [[WebExternalAuth]] (i.e. Apache auth) when Apache is restarted and users try to continue to work with existing sessions. They receive an error page with a stack crawl that starts with:

no connection to syslog available
- stream /dev/conslog is not writable
- console is not writable at /usr/local/lib/perl5/site_perl/5.8.8/Log/Dispatch/Syslog.pm line 71

== Solution ==

In RT 3.0.11, workaround has been added to [[SiteConfig]]. It is recommended to edit the config file, rather than changing the RT.pm script. The following text is a description from the config file:

<nowiki># On Solaris, set to ( socket => 'inet' ). Options here override any
# other options RT passes to Log::Dispatch::Syslog. Other interesting
# flags include facility and logopt. (See the Log::Dispatch::Syslog
# documentation for more information.) (Maybe ident too, if you have
# multiple RT installations.)

</nowiki>

To solve a problem add next line to the [[SiteConfig]]:

@LogToSyslogConf = ( socket => 'inet' );

Another solution for Solaris is using 'stream' socket

@LogToSyslogConf = ( socket => 'stream' );

You can found more info about possible socket values on the [http://search.cpan.org/dist/Sys-Syslog/Syslog.pm documentation] page of the module Sys::Syslog.

A solution for FreeBSD is:

@LogToSyslogConf = ( socket => ('unix', '/var/run/log') );

== Solution for RT < 3.0.11 ==

You need to slightly alter how RT tries to connect to syslog.

edit <code><rt-path>/lib/RT.pm</code>

Find the second instance of stderr => 1

and insert above this:

socket => 'inet',

BillCole at 19:23, 27 January 2009

2009-01-27T19:23:31Z

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