MuteResolve - Revision history

Tagg: /* 1. Custom field creation */ formatting

2018-07-25T06:59:00Z

1. Custom field creation: formatting

← Older revision		Revision as of 02:59, 25 July 2018
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	'''Applies to:''' Tickets		'''Applies to:''' Tickets

	'''Validation:''' (?#YesNo)^(Yes\|No\|\z)$ (only necessary for Combobox)		'''Validation:''' <code>(?#YesNo)^(Yes\|No\|\z)$</code> (only necessary for Combobox)

	When you click on "Save Changes" RT will let you enter Values.		When you click on "Save Changes" RT will let you enter Values.

2018-07-13T13:28:24Z

How to set up MuteResolve in RT4:

← Older revision		Revision as of 09:28, 13 July 2018
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	'''Type:''' <code>Select one value</code> (but I prefer Combobox because it looks better)		'''Type:''' <code>Select one value</code> (but I prefer Combobox because it looks better)

	'''Applies to:''' ~~Ticket Transactions~~		'''Applies to:''' Tickets

	'''Validation:''' (?#YesNo)^(Yes\|No\|\z)$ (only necessary for Combobox)		'''Validation:''' (?#YesNo)^(Yes\|No\|\z)$ (only necessary for Combobox)

2018-07-13T13:27:15Z

Overview

← Older revision		Revision as of 09:27, 13 July 2018
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	=== Overview ===		=== Overview ===

	~~----~~

	By default RT has a scrip to notify requestors when a ticket is resolved. This is generally a good idea; however, sometimes you may want to avoid notifying requestors. One example is when someone reopens a ticket just because he answered "Thanks" to your resolution notification.		By default RT has a scrip to notify requestors when a ticket is resolved. This is generally a good idea; however, sometimes you may want to avoid notifying requestors. One example is when someone reopens a ticket just because he answered "Thanks" to your resolution notification.

	I haven't found a solution satisfying me, so I developed my own. It involves a transaction custom field, called MuteResolve, that privileged users can set when they resolve a ticket. If set to "Yes", RT won't send any email.

	~~'''Note''' that, being a transaction custom field, you'll see it in any transaction, not only on resolve (e.g. you'll see it on the ticket "comment" page too), but it only makes sense on resolve.~~

	~~This is implemented on RT 3.8.4.~~

	~~2010-08-23 Updated for 3.8.8 (change in validation).~~

	=== How to set up MuteResolve in RT4: ===		=== How to set up MuteResolve in RT4: ===

2018-07-13T13:25:11Z

How to set up MuteResolve in RT3:

← Older revision		Revision as of 09:25, 13 July 2018
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	2010-08-23 Updated for 3.8.8 (change in validation).		2010-08-23 Updated for 3.8.8 (change in validation).

	=== How to set up MuteResolve in ~~RT3~~: ===		=== How to set up MuteResolve in RT4: ===

	----		----

2018-07-13T13:24:47Z

2. Editing Scrip

@@ Line 51: / Line 51: @@
 In the "Custom condition" box enter this code:
-<syntaxhighlight lang="perl" line="1" >
+<source lang="perl" line="1" >
-  # is this a resolve?
+my $trans = $self->TransactionObj;
-  my $trans = $self->TransactionObj;
+my $ticket = $self->TicketObj;
-----
+ # is this a resolve?
-That's all folks!
+my $val = $ticket->FirstCustomFieldValue('MuteResolve');
+return 1;
-[[User:Cris70|Cris]]
+</source>

2016-07-15T07:44:56Z

← Older revision		Revision as of 03:44, 15 July 2016
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	That's all folks!		That's all folks!


			[[User:Cris70\|Cris]]


			----
	'''Note''' - I think		'''Note''' - I think

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	(added by [http://wiki.bestpractical.com/view/fish fish], 9 Sep 2010)		(added by [http://wiki.bestpractical.com/view/fish fish], 9 Sep 2010)

			----
	'''Note2''' - If you check "yes" but add no comment, rt still sends the mail. (Thx to Crist.)		'''Note2''' - If you check "yes" but add no comment, rt still sends the mail. (Thx to Crist.)

	(added by Minifab, 23 Nov 2010)		(added by Minifab, 23 Nov 2010)

2016-06-24T18:12:39Z

2. Editing Scrip: enabled syntax highlighting

← Older revision		Revision as of 14:12, 24 June 2016
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	In the "Custom condition" box enter this code:		In the "Custom condition" box enter this code:

	<~~pre~~>		<syntaxhighlight lang="perl" line="1" >
	# is this a resolve?		# is this a resolve?
	my $trans = $self->TransactionObj;		my $trans = $self->TransactionObj;
Line 82:		Line 82:

	return 1;		return 1;
	</~~pre~~>		</syntaxhighlight>

	----		----

2016-06-20T07:12:28Z

Corrected formatting for the new wiki

← Older revision		Revision as of 03:12, 20 June 2016
Line 51:		Line 51:
	In the "Custom condition" box enter this code:		In the "Custom condition" box enter this code:

	<~~nowiki~~># is this a resolve?		<pre>
			# is this a resolve?
	my $trans = $self->TransactionObj;		my $trans = $self->TransactionObj;
	my $tipo = $trans->Type;		my $tipo = $trans->Type;
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	return 1;		return 1;
	</~~nowiki~~>		</pre>

	----		----

2016-06-20T06:53:59Z

← Older revision		Revision as of 02:53, 20 June 2016
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	Contributed by [~~http~~:~~//wiki.bestpractical.com/view/Cris~~ Cris]		Contributed by [[User:Cris70\|Cris]]

	=== Overview ===		=== Overview ===

2016-04-06T20:15:44Z

3 revisions imported

← Older revision		Revision as of 16:15, 6 April 2016
(No difference)