Admin: 2 revisions imported

2016-04-06T20:15:44Z

2 revisions imported

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= MultipleSubjectTokens =

It is easy to accept multiple tokens on incoming email, simply use [[EmailSubjectTagRegex]] For setting different tokens on outgoing emails depending on the queue name, put the following routine into [[SendEmail Local|SendEmail_Local]].pm (in the example the tag for queuename 'other' is set to 'OTHER-TAG'):

sub SetSubjectToken {
my $self = shift;
my $tag = "[$RT::rtname #" . $self->TicketObj->id . "]";
my $othertag = "[OTHER-TAG #" . $self->TicketObj->id . "]";
my $sub = $self->TemplateObj->MIMEObj->head->get('Subject');
unless ( $sub =~ /\Q$tag\E/ ) {
$sub =~ s/(\r\n|\n|\s)/ /gi;
chomp $sub;
if ($self->TicketObj->QueueObj->Name =~ /OTHER/) {
$self->TemplateObj->MIMEObj->head->replace( 'Subject', "$othertag $sub" );
} else {
$self->TemplateObj->MIMEObj->head->replace( 'Subject', "$tag $sub" );
}
}
}

return 1;

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Admin: 2 revisions imported