ModifyTicket - Revision history

Admin: 8 revisions imported

2016-04-06T20:15:43Z

8 revisions imported

← Older revision		Revision as of 16:15, 6 April 2016
(No difference)

178.79.131.132 at 11:45, 30 September 2012

2012-09-30T11:45:05Z

New page

A user that has the '''ModifyTicket''' right is allowed to make generic changes to a [[Ticket]].

This right can be granted in the global context, or on a queue-by-queue basis.

This right can be used to:

* ... change any ticket fields
* ... add or delete ticket links
* ... merge tickets, The user needs this right on both tickets!
* ... add or delete ticket custom field values

This right allows very much, but for some of these things there are alternatives or there are restrictions:

To allow a user:

* ... to send a [[Comment]] on a ticket, we can use the [[CommentOnTicket]] right
* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]
* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]

Restrictions:

* To change the Status from any to 'deleted' the user needs the [[DeleteTicket]] right.
* To change the ticket into another queue, the user also needs [[SeeQueue]] and [[CreateTicket]] in the target queue. The current owner will lose ownership of the ticket if he has no right [[OwnTicket]] in the target queue
* There are restrictions in setting the ownership of the ticket, More info can be found in the [[FAQ]]
[[Category:Rights]]

178.79.131.132: Undo revision 7109 by 108.7.208.224 (talk)

2012-05-14T14:15:22Z

Undo revision 7109 by 108.7.208.224 (talk)

← Older revision		Revision as of 10:15, 14 May 2012
Line 1:		Line 1:
	A user that has the '''~~Modify''''''Ticket~~''' right is allowed to make generic changes to a [[Ticket]].		A user that has the '''ModifyTicket''' right is allowed to make generic changes to a [[Ticket]].

	This right can be granted in the global context, or on a queue-by-queue basis.		This right can be granted in the global context, or on a queue-by-queue basis.
Line 17:		Line 17:
	* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]		* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]
	* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]		* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]

			(In rt4 at least, ModifyTicket does ''not'' grant [[Watch]] and [[WatchAsAdminCc]] rights. They are separate.)

	Restrictions:		Restrictions:

108.7.208.224: RT4 should still allow this - Undo revision 7095 by 178.79.131.132 (talk)

2012-05-10T01:59:49Z

RT4 should still allow this - Undo revision 7095 by 178.79.131.132 (talk)

← Older revision		Revision as of 21:59, 9 May 2012
Line 17:		Line 17:
	* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]		* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]
	* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]		* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]

	~~(In rt4 at least, ModifyTicket does ''not'' grant [[Watch]] and [[WatchAsAdminCc]] rights. They are separate.)~~

	Restrictions:		Restrictions:

178.79.131.132 at 10:03, 9 May 2012

2012-05-09T10:03:21Z

← Older revision		Revision as of 06:03, 9 May 2012
Line 17:		Line 17:
	* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]		* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]
	* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]		* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]

			(In rt4 at least, ModifyTicket does ''not'' grant [[Watch]] and [[WatchAsAdminCc]] rights. They are separate.)

	Restrictions:		Restrictions:

BillCole: Adding categories

2011-01-24T18:14:37Z

Adding categories

New page

A user that has the '''Modify''''''Ticket''' right is allowed to make generic changes to a [[Ticket]].

This right can be granted in the global context, or on a queue-by-queue basis.

This right can be used to:

* ... change any ticket fields
* ... add or delete ticket links
* ... merge tickets, The user needs this right on both tickets!
* ... add or delete ticket custom field values

This right allows very much, but for some of these things there are alternatives or there are restrictions:

To allow a user:

* ... to send a [[Comment]] on a ticket, we can use the [[CommentOnTicket]] right
* ... to add [[Correspondence]] on a ticket, we can use [[ReplyToTicket]]
* ... to add or delete a themselves as <u>ticket</u> watcher ([[Requestor]], [[Cc]] or [[AdminCc]]), we can use [[Watch]] and [[WatchAsAdminCc]]

Restrictions:

* To change the Status from any to 'deleted' the user needs the [[DeleteTicket]] right.
* To change the ticket into another queue, the user also needs [[SeeQueue]] and [[CreateTicket]] in the target queue. The current owner will lose ownership of the ticket if he has no right [[OwnTicket]] in the target queue
* There are restrictions in setting the ownership of the ticket, More info can be found in the [[FAQ]]
[[Category:Rights]]