ManualBasicAdministration - Revision history

Maureen at 20:49, 28 March 2019

2019-03-28T20:49:18Z

← Older revision		Revision as of 16:49, 28 March 2019
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	Prev: [[ManualEmailConfig]] --- Up: [[UserManual]] --- Next: [[ManualUsingWebInterface]]		Prev: [[ManualEmailConfig]] --- Up: [[UserManual]] --- Next: [[ManualUsingWebInterface]]
	[[Category:RT User Manual]]		[[Category:RT User Manual]]
			[[Category:RT44]]

Maureen at 15:41, 20 March 2019

2019-03-20T15:41:54Z

← Older revision		Revision as of 11:41, 20 March 2019
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	* [[SeeQueue]]		* [[SeeQueue]]

	If you intend to let ticket requestors use the ~~requestor-mode~~ web interface, you should grant the role of Requestor the right Show Ticket.		If you intend to let ticket requestors use the Self Service web interface, you should grant the role of Requestor the right Show Ticket.

	To make sure your staff can work with tickets, you should grant them all the following additional rights:		To make sure your staff can work with tickets, you should grant them all the following additional rights:

Maureen at 16:38, 19 March 2019

2019-03-19T16:38:23Z

← Older revision		Revision as of 12:38, 19 March 2019
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	== SET UP SCRIPS ==		== SET UP SCRIPS ==

	The default global Scrips installed with RT 3 are:		The default global Scrips installed with RT 4.4 are:

	* On Create, Autoreply to Requestors with Global Template: Autoreply		* On Create, Autoreply to Requestors with Global Template: Autoreply
	* On Create, Notify [[AdminCcs]] with Global Template: Transaction		* On Create, Notify Owner and [[AdminCcs]] with Global Template: Transaction
	* On Correspond, Notify [[AdminCcs]] with Global Template: Admin Correspondence		* On Create, Notify Ccs with Global Template: Correspondence
			* On Create, Notify Other Recipients with Global Template: Correspondence
			* On Correspond, Notify Owner and [[AdminCcs]] with Global Template: Admin Correspondence
	* On Correspond, Notify Requestors and Ccs with Global Template: Correspondence		* On Correspond, Notify Requestors and Ccs with Global Template: Correspondence
	* On Correspond, Notify Other Recipients with Global Template: Correspondence		* On Correspond, Notify Other Recipients with Global Template: Correspondence
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	* On Comment, Notify Other Recipients as Comment with Global Template: Correspondence		* On Comment, Notify Other Recipients as Comment with Global Template: Correspondence
	* On Resolve, Notify Requestors with Global Template: Resolved		* On Resolve, Notify Requestors with Global Template: Resolved
	* On Correspond, Open Ticket with Global Template: Blank (this scrip replaces old built-in behavior that would automatically open tickets if privileged users replied to a new ticket or if anyone replied to a stalled or closed ticket.)		* On Correspond, Open Inactive Ticket with Global Template: Blank (this scrip replaces old built-in behavior that would automatically open tickets if privileged users replied to a new ticket or if anyone replied to a stalled or closed ticket.)
			* On Owner Change, Notify Owner with Global Template: Transaction
			* On transaction, add any tags in the transaction's subject to the ticket's subject with Global Template: Blank
			* On Forward Transaction, Send forwarded message with Global Template: Forward
			* On Forward Ticket, Send forwarded message with Global Template: Forward Ticket
			* Set starts date if needed according to SLA with Global Template: Blank
			* Set due date if needed according to SLA with Global Template: Blank

	For more details, see Scrips in [[ManualAdministration]] and [[ManualScrips]].		For more details, see Scrips in [[ManualAdministration#SCRIPS_IN_QUEUES\|ManualAdministration]] and [[ManualScrips]].

	----		----

Maureen at 16:08, 19 March 2019

2019-03-19T16:08:59Z

← Older revision		Revision as of 12:08, 19 March 2019
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	== CREATE QUEUES ==		== CREATE QUEUES ==

	By default, RT has one queue called '~~general~~'. You might want to change the values for this.		By default, RT has one queue called 'General'. You might want to change the values for this.

	~~Configuration~~ -~~>~~ Queues -~~>~~ General		Admin -> Queues -> Select -> [select General]


	You can even change its name, if you want, but if you do, make sure that your incoming mail aliases match it ~~(Baylink renamed his to Undispatched)~~.		You can even change its name, if you want, but if you do, make sure that your incoming mail aliases match it.

	To create a new queue:		To create a new queue:

	~~Configuration~~ -~~>~~ Queues -~~> New queue~~		Admin -> Queues -> Create


	For more details, see Queues in [[ManualAdministration]].		For more details, see Queues in [[ManualAdministration#QUEUES\|ManualAdministration]].

	== SET UP SCRIPS ==		== SET UP SCRIPS ==

Maureen at 16:05, 19 March 2019

2019-03-19T16:05:14Z

← Older revision		Revision as of 12:05, 19 March 2019
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	To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the following rights by:		To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the following rights by:

	~~Configuration~~ -> Queues -> [select a Queue] -> Group Rights		Admin -> Queues -> [select a Queue] -> Group Rights

	* [[CommentOnTicket]]		* [[CommentOnTicket]]

Maureen at 16:04, 19 March 2019

2019-03-19T16:04:59Z

← Older revision		Revision as of 12:04, 19 March 2019
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	To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the following rights by:		To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the following rights by:

	Configuration -~~>~~ Queues -~~> QUEUENAME~~ -~~>~~ Group Rights		Configuration -> Queues -> [select a Queue] -> Group Rights

	* [[CommentOnTicket]]		* [[CommentOnTicket]]
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	* [[ModifyTicket]]		* [[ModifyTicket]]

	For more details, see Users: Granting user rights in [[ManualAdministration]].		For more details, see Users: Granting user rights in [[ManualAdministration#GRANTING_USER_RIGHTS\|ManualAdministration]].

	== CREATE QUEUES ==		== CREATE QUEUES ==

Maureen at 15:52, 19 March 2019

2019-03-19T15:52:32Z

← Older revision		Revision as of 11:52, 19 March 2019
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	In its default configuration, RT uses an internal users database to keep track of who can access RT and who has which rights within the system. One of your first tasks should be to create users for anyone who will need to work with tickets within RT. Login as 'root' with password as 'password'.		In its default configuration, RT uses an internal users database to keep track of who can access RT and who has which rights within the system. One of your first tasks should be to create users for anyone who will need to work with tickets within RT. Login as 'root' with password as 'password'.

	~~Configuration~~ -~~>~~ Users -~~>~~ Create		Admin -> Users -> Create


	For more details, see 'Users: Creating a user' in [[ManualAdministration]].		For more details, see 'Users: Creating a user' in [[ManualAdministration#CREATING_A_USER\|ManualAdministration]].

	== GRANT USER RIGHTS ==		== GRANT USER RIGHTS ==

Admin: 8 revisions imported

2016-04-06T20:14:27Z

8 revisions imported

← Older revision		Revision as of 16:14, 6 April 2016
(No difference)

73.9.157.111: whoops

2015-02-28T18:54:52Z

whoops

← Older revision		Revision as of 14:54, 28 February 2015
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	For more details, see Queues in [[ManualAdministration]].		For more details, see Queues in [[ManualAdministration]].

	== SET UP ~~SCRIPTS~~ ==		== SET UP SCRIPS ==

	The default global Scrips installed with RT 3 are:		The default global Scrips installed with RT 3 are:

73.9.157.111: typo fix in title

2015-02-28T18:42:43Z

typo fix in title

← Older revision		Revision as of 14:42, 28 February 2015
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	For more details, see Queues in [[ManualAdministration]].		For more details, see Queues in [[ManualAdministration]].

	== SET UP ~~SCRIPS~~ ==		== SET UP SCRIPTS ==

	The default global Scrips installed with RT 3 are:		The default global Scrips installed with RT 3 are: