ManualApprovals - Revision history

Blaine at 18:51, 2 April 2019

2019-04-02T18:51:25Z

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	[[Category:RT User Manual]]		[[Category:RT User Manual]]
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Blaine at 21:29, 21 March 2019

2019-03-21T21:29:13Z

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	The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.		The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.

	Please see the [https://docs.bestpractical.com/rt/latest/customizing/approvals.html Customizing/Approvals] and [https://docs.bestpractical.com/rt/latest/RT/Action/CreateTickets.html RT::Action::CreateTickets] pages in our official documentation for more about Approvals in RT.		Please see the [https://docs.bestpractical.com/rt/latest/customizing/approvals.html Customizing/Approvals] and [https://docs.bestpractical.com/rt/latest/RT/Action/CreateTickets.html RT::Action::CreateTickets] pages in our official documentation for more about Approvals in RT.

	~~For another explanation, see [[ApprovalCreation]]~~.

	----		----

Blaine at 21:24, 21 March 2019

2019-03-21T21:24:27Z

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Blaine at 20:07, 21 March 2019

2019-03-21T20:07:05Z

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Blaine at 18:40, 21 March 2019

2019-03-21T18:40:35Z

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	== SYNOPSIS ==		== SYNOPSIS ==

	<~~nowiki~~>===Create-Ticket: codereview		<pre>===Create-Ticket: codereview
	Subject: Code review for {$Tickets{'TOP'}->Subject}		Subject: Code review for {$Tickets{'TOP'}->Subject}
	Depended-On-By: TOP		Depended-On-By: TOP
	Content: Someone has created a ticket. you should review and approve it,		Content: Someone has created a ticket. you should review and approve it,
	so they can finish their work		so they can finish their work
	ENDOFCONTENT</~~nowiki~~>		ENDOFCONTENT</pre>

	== DESCRIPTION ==		== DESCRIPTION ==

Blaine at 00:57, 21 March 2019

2019-03-21T00:57:12Z

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Blaine at 00:06, 21 March 2019

2019-03-21T00:06:39Z

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	Prev: [[ManualScrips]] --- Up: [[UserManual]] --- Next: [[RTGlossary]]		Prev: [[ManualScrips]] --- Up: [[UserManual]] --- Next: [[RTGlossary]]

	~~= Appendix 5 =~~		= Creating Approvals =

	== Creating Approvals ==

	Approvals are a useful way to get tickets OK'd by management without creating a new system. A supervisor's approval can be a ticket; another ticket can depend on that ticket being resolved.		Approvals are a useful way to get tickets OK'd by management without creating a new system. A supervisor's approval can be a ticket; another ticket can depend on that ticket being resolved.
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	Here is an example of the process by RT's head honcho, Jesse Vincent:		Here is an example of the process by RT's head honcho, Jesse Vincent:

	=== NAME ===		== NAME ==

	RT::Action::CreateTickets		RT::Action::CreateTickets
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	Create one or more tickets according to an externally supplied template.		Create one or more tickets according to an externally supplied template.

	=== SYNOPSIS ===		== SYNOPSIS ==

	<nowiki>===Create-Ticket: codereview		<nowiki>===Create-Ticket: codereview
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	</nowiki>		</nowiki>

	=== DESCRIPTION ===		== DESCRIPTION ==

	Using the "[[CreateTickets]]" [[ScripAction]] and mandatory dependencies, RT now has the ability to model complex workflow. When a ticket is created in a queue that has a "[[CreateTickets]]" scripaction, that [[ScripAction]] parses its "Template"		Using the "[[CreateTickets]]" [[ScripAction]] and mandatory dependencies, RT now has the ability to model complex workflow. When a ticket is created in a queue that has a "[[CreateTickets]]" scripaction, that [[ScripAction]] parses its "Template"

	=== FORMAT ===		== FORMAT ==

	[[CreateTickets]] uses the template as a template for an ordered set of tickets to create. The basic format is as follows:		[[CreateTickets]] uses the template as a template for an ordered set of tickets to create. The basic format is as follows:
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	ENDOFCONTENT		ENDOFCONTENT

	=== ACCEPTABLE FIELDS ===		== ACCEPTABLE FIELDS ==

	A complete list of acceptable fields for this beastie:		A complete list of acceptable fields for this beastie:

Admin: 6 revisions imported

2016-04-06T20:14:26Z

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2012-01-13T09:44:52Z

NAME

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	=== NAME ===		=== NAME ===

	~~hjghjh~~ RT::Action::CreateTickets		RT::Action::CreateTickets

	Create one or more tickets according to an externally supplied template.		Create one or more tickets according to an externally supplied template.

80.78.79.8: /* NAME */

2012-01-13T09:44:37Z

NAME

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	=== NAME ===		=== NAME ===

	RT::Action::CreateTickets		hjghjh RT::Action::CreateTickets

	Create one or more tickets according to an externally supplied template.		Create one or more tickets according to an externally supplied template.