Admin: 2 revisions imported

2016-04-06T20:14:22Z

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make a "local" [[MakeClicky]] callback. On Debian/Ubuntu packaged RT, the path for local mods is /usr/local/share/request-tracker3.8

Local callbacks go under: /usr/local/share/request-tracker3.8/html/Callbacks/Default

The makeClicky callbacks in particular go in the file:
/usr/local/share/request-tracker3.8/html/Callbacks/Default/Elements/MakeClicky/Default

Put the following in that file in order to have 2 [[MakeClicky]] callbacks -- link_ticket and link_fedex. Remember to edit your [[RT SiteConfig|RT_SiteConfig]].pm file to activate your specific [[MakeClicky]] callbacks by name, like this:

Set(@[[Active MakeClicky|Active_MakeClicky]], qw(short_ticket_link markup_fedex));

Restart Apache after making the callback file (below) and editting the config file (above). Then whenever someone says "Fedex #333" in a ticket, it will automatically be a link to tracking for 333.

<nowiki>--- callback file named "Default" begins after this line ---
<%ARGS>
$types => []
$actions => {}
</%ARGS>
<%INIT>

my $web_path = RT->Config->Get('WebPath');

# action that takes "Ticket #NNN" as argument and returns link to the ticket
$actions->{'link_ticket'} = sub {
my %args = @_;
# use Data::Dumper; $RT::Logger->error(Dumper \%args);
my $id = $args{all_matches}[1];
return qq{<a href="$web_path/Ticket/Display.html?id=$id">$args{value}</a>};
};

# action that takes "Fedex #NNN" as argument and returns link to fedex tracking
$actions->{'link_fedex'} = sub {
my %args = @_;
# use Data::Dumper; $RT::Logger->error(Dumper \%args);
my $id = $args{all_matches}[1];
return qq{<a target="_new" href="http://www.fedex.com/Tracking?tracknumbers=$id">$args{value}</a>};
};

# add action to the list
push @$types, (
{
name => 'short_ticket_link', # name, that should be used in config to activate action
regex => qr{ticket\s+#(\d+)}i, # regular expression that matches text 'ticket #xxx'
action => 'link_ticket', # name of the action that should be applied
},

{
name => 'markup_fedex', # name, that should be used in config to activate action
regex => qr{Fedex\s+#(\d+)}i, # regular expression that matches text 'fedex #xxx'
action => 'link_fedex', # name of the action that should be applied
},

);
</%INIT>
</nowiki>

MakeClicky:Fedex - Revision history

Admin: 2 revisions imported