Main Page - Revision history

Robl: /* Current Sections */

2025-03-06T18:20:26Z

Current Sections

← Older revision		Revision as of 14:20, 6 March 2025
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	* [[Demo]]		* [[Demo]]
	* [[REST]] API		* [[REST]] API
			* [[REST2]] JSON API

	== Historical Sections ==		== Historical Sections ==

Sjm at 10:39, 26 September 2021

2021-09-26T10:39:44Z

← Older revision		Revision as of 06:39, 26 September 2021
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	This site is a [https://en.wikipedia.org/wiki/Wiki wiki], like Wikipedia, which means you can edit it right in your browser. If you use RT and have found it valuable, [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.		This site is a [https://en.wikipedia.org/wiki/Wiki wiki], like Wikipedia, which means you can edit it right in your browser. If you use RT and have found it valuable, [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.

			As RT is continually evolving, the documentation and user configurations need to be kept up to date. Various pages on this wiki are marked as Outdated.

			If you have a few moments, take a look at [[:Category:Outdated \| the pages marked on this wiki as Outdated]] and see what you can update. In some cases, the pages might just need to be linked to an older RT version, in others, the content needs replacing or brought in to line with current practice.


	== Getting Started with RT ==		== Getting Started with RT ==
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	* [[Demo]]		* [[Demo]]
	* [[REST]] API		* [[REST]] API

	~~== How you can help us==~~

	~~As RT is continually evolving, the documentation and user configurations need to be kept up to date. Various pages on this wiki are marked as Outdated.~~

	If you have a few moments, take a look at [[:Category:Outdated \| the pages marked on this wiki as Outdated]] and see what you can update. In some cases, the pages might just need to be linked to an older RT version, in others, the content needs replacing or brought in to line with current practice.

	== Historical Sections ==		== Historical Sections ==

Sjm at 10:38, 26 September 2021

2021-09-26T10:38:17Z

← Older revision		Revision as of 06:38, 26 September 2021
Line 20:		Line 20:
	* [[Demo]]		* [[Demo]]
	* [[REST]] API		* [[REST]] API

			== How you can help us==

			As RT is continually evolving, the documentation and user configurations need to be kept up to date. Various pages on this wiki are marked as Outdated.

			If you have a few moments, take a look at [[:Category:Outdated \| the pages marked on this wiki as Outdated]] and see what you can update. In some cases, the pages might just need to be linked to an older RT version, in others, the content needs replacing or brought in to line with current practice.

	== Historical Sections ==		== Historical Sections ==

Jbrandt at 17:07, 2 May 2019

2019-05-02T17:07:15Z

← Older revision		Revision as of 13:07, 2 May 2019
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	* [[UserManual]]		* [[UserManual]]
	* [[Demo]]		* [[Demo]]
			* [[REST]] API

	== Historical Sections ==		== Historical Sections ==
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	* [[RTHistory]]		* [[RTHistory]]
	* [[InThePress]]		* [[InThePress]]
	* [[REST]] API
	* Customizing with [[CustomizingWithCallbacks\|Callbacks]]		* Customizing with [[CustomizingWithCallbacks\|Callbacks]]

Jbrandt: /* Current Sections */

2019-05-02T17:06:21Z

Current Sections

← Older revision		Revision as of 13:06, 2 May 2019
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	You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.		You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.

			* [[UserManual]]
	* [[Demo]]		* [[Demo]]

Jbrandt at 12:08, 1 April 2019

2019-04-01T12:08:32Z

← Older revision		Revision as of 08:08, 1 April 2019
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	RT is an open source issue tracking and workflow platform developed and supported by [https://bestpractical.com Best Practical Solutions]. This wiki site is a free resource for the RT community to share ideas, configurations, and customizations to RT, RTIR, and related products.		RT is an open source issue tracking and workflow platform developed and supported by [https://bestpractical.com Best Practical Solutions]. This wiki site is a free resource for the RT community to share ideas, configurations, and customizations to RT, RTIR, and related products.

	Please: [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.

	== About RT Documentation ==		== About RT Documentation ==

	In addition to the information found here, you can find RT's documentation in your install of RT on the server and also [https://bestpractical.com/resources/ on the web at the Best Practical website]. The [https://bestpractical.com/blog Best Practical blog] and the [https://forum.bestpractical.com Community Forum] are also great resources for RT information. Best Practical also offers commercial support services to help get the most out of RT and RTIR.		In addition to the information found here, you can find RT's documentation in your install of RT on the server and also [https://bestpractical.com/resources/ on the web at the Best Practical website]. The [https://bestpractical.com/blog Best Practical blog] and the [https://forum.bestpractical.com Community Forum] are also great resources for RT information. Best Practical also offers commercial support services to help get the most out of RT and RTIR.

			This site is a [https://en.wikipedia.org/wiki/Wiki wiki], like Wikipedia, which means you can edit it right in your browser. If you use RT and have found it valuable, [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.

	== Getting Started with RT ==		== Getting Started with RT ==

	If you're new to RT, start with the [[UserManual]].		If you're new to RT, start with the [[UserManual]]. We also have a page with [[Videos]] with introductory and more advanced features.

	== Current Sections ==		== Current Sections ==

Jbrandt at 20:01, 28 March 2019

2019-03-28T20:01:19Z

← Older revision		Revision as of 16:01, 28 March 2019
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	You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.		You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.

			* [[Demo]]

	== Historical Sections ==		== Historical Sections ==
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	* [[BugReporting]]		* [[BugReporting]]
	* [[HowToHelp]], [[Translation]]		* [[HowToHelp]], [[Translation]]
	* [[Demo]]
	* [[RTGlossary]] & [[Documentation]]		* [[RTGlossary]] & [[Documentation]]
	* [[InstallationGuides]], [[RTTutorials]]		* [[InstallationGuides]], [[RTTutorials]]

Jbrandt at 19:51, 28 March 2019

2019-03-28T19:51:22Z

← Older revision		Revision as of 15:51, 28 March 2019
Line 5:		Line 5:
	Please: [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.		Please: [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.

	== ~~Wiki Move~~ ==		== About RT Documentation ==

	We'~~ve recently migrated~~ the ~~RT wiki~~ and ~~all of its content from an instance hosted by Wikia to this instance~~. ~~If you had a user account~~ on the ~~previous wiki, you'll need to~~ [[~~Special~~:~~UserLogin\|create your account again]~~]. ~~However, all of your content has been migrated over. If you were a contributor on~~ the ~~previous wiki and you see things are~~ out of ~~place, please feel free to rearrange things~~ and ~~fix them up~~.		In addition to the information found here, you can find RT's documentation in your install of RT on the server and also [https://bestpractical.com/resources/ on the web at the Best Practical website]. The [https://bestpractical.com/blog Best Practical blog] and the [https://forum.bestpractical.com Community Forum] are also great resources for RT information. Best Practical also offers commercial support services to help get the most out of RT and RTIR.

	~~We're tracking details from the move on the [[Wikia Move]] page.~~		== Getting Started with RT ==

	~~== Other Documentation ==~~		If you're new to RT, start with the [[UserManual]].

	In addition to the information found here, you can find more RT's documentation in your install of RT on the server and also [https://bestpractical.com/resources/ on the web at the Best Practical website]. The [https://bestpractical.com/blog Best Practical blog] is another great resource for RT information.		== Current Sections ==

	== Sections ==		You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.

			== Historical Sections ==

	~~You can go through these pretty much~~ in ~~order if you're starting from scratch~~, ~~but please plan~~ to ~~spend some quality time with the [[UserManual]] before you try to go live;~~ RT is ~~big and full of tons of features, and you probably can't get your head around all of it in one sitting~~.		RT has been in development for over 20 years, so information on this wiki dates back to many different versions. These sections may contain information on older versions of RT that is no longer completely accurate for modern RT. Pages known to be updated should be moved up to the Current Section.

	* [[FAQ]], [[FindingAnswersAboutRT]] and "Common Problems" below.		* [[FAQ]], [[FindingAnswersAboutRT]] and "Common Problems" below.
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	* [[HowToHelp]], [[Translation]]		* [[HowToHelp]], [[Translation]]
	* [[Demo]]		* [[Demo]]
	* ~~[[UserManual]],~~ [[RTGlossary]] & [[Documentation]]		* [[RTGlossary]] & [[Documentation]]
	* [[InstallationGuides]], [[RTTutorials]]		* [[InstallationGuides]], [[RTTutorials]]
	* [[RT Config\|RT_Config]] & [[RT SiteConfig\|RT_SiteConfig]]		* [[RT Config\|RT_Config]] & [[RT SiteConfig\|RT_SiteConfig]]
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	We have installed the Markdown plugin, so you can edit pages in Markdown.		We have installed the Markdown plugin, so you can edit pages in Markdown.

			Several years ago, we moved the wiki from Wikia as noted on the [[Wikia Move]] page.

Mis: /* Common problems */ Certbot is from EFF not LetsEncrypt

2019-02-15T01:15:29Z

Common problems: Certbot is from EFF not LetsEncrypt

← Older revision		Revision as of 21:15, 14 February 2019
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	* Getting information out of RT3 for [[reporting]] or inclusion elsewhere.		* Getting information out of RT3 for [[reporting]] or inclusion elsewhere.
	* [[PermissionDenied]] emails\|		* [[PermissionDenied]] emails\|
	* Getting RT4.x to play nice with ~~LetsEncrypt's~~ [[certbot]] ~~for~~ free SSL certificates.		* Getting RT4.x to play nice with [[certbot]] to obtain free SSL certificates from [http://letsencrypt.org LetsEncrypt].

	== Wish lists ==		== Wish lists ==

Mis: /* Common problems */ Putting in a small page to describe how to get certbot to work as just spent too much time trying to get it to work myself.

2019-02-14T23:56:41Z

Common problems: Putting in a small page to describe how to get certbot to work as just spent too much time trying to get it to work myself.

← Older revision		Revision as of 19:56, 14 February 2019
Line 44:		Line 44:
	* Getting information out of RT3 for [[reporting]] or inclusion elsewhere.		* Getting information out of RT3 for [[reporting]] or inclusion elsewhere.
	* [[PermissionDenied]] emails\|		* [[PermissionDenied]] emails\|
			* Getting RT4.x to play nice with LetsEncrypt's [[certbot]] for free SSL certificates.

	== Wish lists ==		== Wish lists ==