MailtoLinksFromTransactions - Revision history

Vv3: Fixed formatting

2016-11-23T10:26:15Z

Fixed formatting

← Older revision		Revision as of 06:26, 23 November 2016
Line 1:		Line 1:
	I hate using a web browser for composing mail. I much prefer to use my		I hate using a web browser for composing mail. I much prefer to use my
	regular email client when responding to RT tickets. However, browsing ticket		regular email client when responding to RT tickets. However, browsing ticket
	history is better done in a web ~~brower~~. I wanted to combine these needs.		history is better done in a web browser. I wanted to combine these needs.

	Using the brilliant callback-mechanism in RT, I insert some mailto		Using the brilliant callback-mechanism in RT, I insert some mailto
Line 10:		Line 10:
	/html/Callbacks/COMPANY/Ticket/Elements/ShowTransaction/AfterDescription		/html/Callbacks/COMPANY/Ticket/Elements/ShowTransaction/AfterDescription
	in my local RT directory:		in my local RT directory:
	~~<code>~~
	~~</code>~~

	<~~code~~>% if ($Transaction->Type eq 'Correspond' or $Transaction->Type eq 'Comment' or $Transaction->Type eq 'Create') {</~~code~~>		<pre>
			% if ($Transaction->Type eq 'Correspond' or $Transaction->Type eq 'Comment' or $Transaction->Type eq 'Create') {
			\| <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email reply</a>
			\| <a href="mailto:<% $Ticket->QueueObj->CommentAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email comment</a>
			% }

	~~<code>~~		<%init>
	~~\| <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email reply</a></code>~~		my $Ticket = $Transaction->TicketObj;

	~~<code>~~
	~~\| <a href="mailto:<% $Ticket->QueueObj->CommentAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email comment</a></code>~~

	~~<code>~~
	~~% }</code>~~

	~~<code>~~
	<%init~~></code>~~

	~~<code~~>
	my $Ticket = $Transaction->TicketObj;~~</code>~~

	~~<code>~~
	my $subject = "[".$RT::Config->Get('rtname')." #".$Ticket->Id."] ".$Ticket->Subject;		my $subject = "[".$RT::Config->Get('rtname')." #".$Ticket->Id."] ".$Ticket->Subject;
	my $content = $Transaction->Content('Quote' => 1, 'Wrap' => 75, 'Type' => 'text/plain');~~</code>~~		my $content = $Transaction->Content('Quote' => 1, 'Wrap' => 75, 'Type' => 'text/plain');
			my $message_id = $Transaction->Message->First->GetHeader ('Message-ID') if $Transaction->Message->First;
	~~<code>~~		</%init>
	my $message_id = $Transaction->Message->First->GetHeader ('Message-ID') if $Transaction->Message->First; ~~</code>~~		<%args><
			$Transaction
	~~<code>~~</%init~~> </code~~>		</%args>
			</pre>
	~~<code>~~<%args><~~/code>~~

	~~<code>~~
	$Transaction ~~</code>~~

	~~<code>~~</%args>
	</~~code~~>
	----		----

Admin: 3 revisions imported

2016-04-06T20:14:21Z

3 revisions imported

← Older revision		Revision as of 16:14, 6 April 2016
(No difference)

158.38.62.12 at 08:14, 5 June 2013

2013-06-05T08:14:12Z

← Older revision		Revision as of 04:14, 5 June 2013
Line 8:		Line 8:

	I simply created the file		I simply created the file
	/html/Callbacks/~~UNINETT~~/Ticket/Elements/ShowTransaction/AfterDescription		/html/Callbacks/COMPANY/Ticket/Elements/ShowTransaction/AfterDescription
	in my local RT directory:		in my local RT directory:
	<code>		<code>

158.38.62.12 at 08:13, 5 June 2013

2013-06-05T08:13:42Z

← Older revision		Revision as of 04:13, 5 June 2013
Line 13:		Line 13:
	</code>		</code>

	<code>% if ($Transaction->Type eq 'Correspond' or $Transaction->Type eq 'Comment' or $Transaction->Type eq 'Create') {		<code>% if ($Transaction->Type eq 'Correspond' or $Transaction->Type eq 'Comment' or $Transaction->Type eq 'Create') {</code>
	\| <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email reply</a>
	\| <a href="mailto:<% $Ticket->QueueObj->CommentAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email comment</a>		<code>
	% }		\| <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email reply</a></code>
	<%init>
	my $Ticket = $Transaction->TicketObj;		<code>
			\| <a href="mailto:<% $Ticket->QueueObj->CommentAddress %>?subject=<% $subject\|u%>&references=<% $message_id\|nu %>&body=<% $content \| un%>">Email comment</a></code>

			<code>
			% }</code>

			<code>
			<%init></code>

			<code>
			my $Ticket = $Transaction->TicketObj;</code>

			<code>
	my $subject = "[".$RT::Config->Get('rtname')." #".$Ticket->Id."] ".$Ticket->Subject;		my $subject = "[".$RT::Config->Get('rtname')." #".$Ticket->Id."] ".$Ticket->Subject;
	my $content = $Transaction->Content('Quote' => 1, 'Wrap' => 75, 'Type' => 'text/plain');		my $content = $Transaction->Content('Quote' => 1, 'Wrap' => 75, 'Type' => 'text/plain');</code>
	my $message_id = $Transaction->Message->First->GetHeader ('Message-ID') if $Transaction->Message->First;
	</%init> </code>		<code>
			my $message_id = $Transaction->Message->First->GetHeader ('Message-ID') if $Transaction->Message->First; </code>

			<code></%init> </code>

			<code><%args></code>

			<code>
			$Transaction </code>

	<code>~~<%args>~~		<code></%args>
	~~$Transaction~~
	</%args>
	</code>		</code>
	----		----

158.38.62.12: Created page with "I hate using a web browser for composing mail. I much prefer to use my regular email client when responding to RT tickets. However, browsing ticket history is better done in a..."

2013-06-05T08:12:00Z

Created page with "I hate using a web browser for composing mail. I much prefer to use my regular email client when responding to RT tickets. However, browsing ticket history is better done in a..."

New page

I hate using a web browser for composing mail. I much prefer to use my
regular email client when responding to RT tickets. However, browsing ticket
history is better done in a web brower. I wanted to combine these needs.

Using the brilliant callback-mechanism in RT, I insert some mailto
hyperlinks at the top of each Transaction in RT, when clicked, an email
response is generated in my email client ready to be edited.

I simply created the file
/html/Callbacks/UNINETT/Ticket/Elements/ShowTransaction/AfterDescription
in my local RT directory:
<code>
</code>

<code>% if ($Transaction->Type eq 'Correspond' or $Transaction->Type eq 'Comment' or $Transaction->Type eq 'Create') {
| <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress %>?subject=<% $subject|u%>&references=<% $message_id|nu %>&body=<% $content | un%>">Email reply</a>
| <a href="mailto:<% $Ticket->QueueObj->CommentAddress %>?subject=<% $subject|u%>&references=<% $message_id|nu %>&body=<% $content | un%>">Email comment</a>
% }
<%init>
my $Ticket = $Transaction->TicketObj;
my $subject = "[".$RT::Config->Get('rtname')." #".$Ticket->Id."] ".$Ticket->Subject;
my $content = $Transaction->Content('Quote' => 1, 'Wrap' => 75, 'Type' => 'text/plain');
my $message_id = $Transaction->Message->First->GetHeader ('Message-ID') if $Transaction->Message->First;
</%init> </code>

<code><%args>
$Transaction
</%args>
</code>
----