Admin: 2 revisions imported

2016-04-06T20:11:25Z

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= Allow SelfService-users to set the initial priority of a ticket =

The following combination of a custom field and scrip allows users of the [[SelfService]] interface to defined an initial priority for a ticket (which gets copied into the ticket's priority on creation).

== Custom Field ==

* Create Custom Field "Initial Priority"
** Validation: (?#0-100)^(\d|[[1-9]]\d|100)$
* Custom Field "Initial Priority": Grant "[[SeeCustomField]]" to Group "[[SelfService]]-Clients"
* Custom Field "Initial Priority": Grant "[[ModifyCustomField]]" to Group "[[SelfService]]-Clients"
* In Queue "[[YourQueue]]": Select Custom Field "Initial Priority"

== Custom Scrip ==

* In "Configuration -> Global -> Scrips" create new Scrip "On Create Copy Initial Priority to Priority"

=== Custom condition ===

return 0 unless 'Create' eq $self->TransactionObj->Type;

my $CFName = 'Initial Priority';
my $InitialPriority = $self->TicketObj->FirstCustomFieldValue( $CFName );

return ($InitialPriority =~ /^(\d|[1-9]\d|100)$/) ? 1 : 0;

=== Custom action preparation code ===

return 1;

=== Custom action cleanup code ===

my $CFName = 'Initial Priority';
my $InitialPriority = $self->TicketObj->FirstCustomFieldValue( $CFName );
$self->TicketObj->SetPriority($InitialPriority);

return 1;

== Thank You ==

Tig| and ruz on #rt at irc.perl.org

InitialPriorityOnSelfService - Revision history

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