Admin: 1 revision imported

2016-04-06T20:09:05Z

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This code effectively re-sends the original email that was sent by the requestor and which caused the ticket to be created.

It's particularly useful to use it as a template when a ticket is assigned to another user ('''condition = On Owner Change; action = Notify Owner'''). For example, if your workflow includes people who will not login to RT to reply to tickets and who are not AdminCC on a queue, then this is the only way they can get the original email and reply to it.

{
my $Transactions = $Ticket->Transactions;
$Transactions->Limit( FIELD => 'Type', VALUE => 'Create' );
my $first_message;
my $CreateObj = $Transactions->First;
if( $CreateObj && $CreateObj->id ) {
$first_message = $CreateObj->Content;
}

$first_message;
}

ForwardFirstMessage - Revision history

Admin: 1 revision imported