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{{OutdatedInstallGuide}}

This is a guide on how to install Request Tracker on Fedora Core 9.

Install Fedora Core 9. During installation select to install a web server.

If you want an installation of standard security, do the following, else see [[SELinux]]. Disable [[SELinux]]:

<nowiki>* Open /etc/selinux/config.
* Replace the line: SELINUX=enforcing
* with SELINUX=permissive

</nowiki>

Update your installation with the latest software and patches:

<nowiki>* yum update

</nowiki>

Install a mysql server:

<nowiki>* yum install mysql-server

</nowiki>

Install mod_perl:

<nowiki>* yum install perl-Apache-DBI
* yum install mod_perl

</nowiki>

Start httpd and mysql service:

<nowiki>* service mysqld start
* service httpd start

</nowiki>

Set httpd and mysqld service to run automatically at startup after a reboot:

<nowiki>* chkconfig httpd on
* chkconfig mysqld on

</nowiki>

Set mysql root password:

<nowiki>* mysqladmin -u root password <mysql-root-password>

</nowiki>

Install RT:

<nowiki>* yum install rt3

</nowiki>

Configure RT: Edit /etc/rt3/[[RT SiteConfig|RT_SiteConfig]].pm. Replace "example.com" with your domain.

Initialize mysql database:

<nowiki>* /usr/sbin/rt-setup-database --action init --dba root --dba-password <mysql-root-password>

</nowiki>

Start/restart httpd service:

<nowiki>* /sbin/service httpd start
* /sbin/service httpd restart

</nowiki>

Log in to request tracker: Browse to [http://<rt3-host>/rt3 http://<rt3-host>/rt3] Username: root Password: password

Change password: Go to preferences->password and enter a new password.

Configure web server: Open /etc/httpd/conf/httpd.conf Change [[DocumentRoot]] "/var/www/html" To [[DocumentRoot]] "/usr/share/rt3/html"

----

Set up RT to talk to your mail gateway

Copy rt-mailgate folder to an accessible location:

<nowiki>* cp /usr/sbin/rt-mailgate /etc/smrsh/rt-mailgate

</nowiki>

Add the following lines to /etc/aliases:

<nowiki>* rt: "|/etc/smrsh/rt-mailgate --queue 'general' --action correspond --url !http://<rt3-host>/"
* rt-comment: "|/etc/smrsh/rt-mailgate --queue 'general' --action comment --url !http://<rt3-host>/"

</nowiki>

In /etc/mail/sendmail.mc: change DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')dnl to DAEMON_OPTIONS(`Port=smtp, Name=MTA')dnl

Install sendmail-cf:

<nowiki>* yum install sendmail-cf

</nowiki>

3.3. Stop and start your mail server, so it picks up your configuration changes. (Postfix just requires you execute `newaliases`, probably via sudo.)

4. Creating users

In its default configuration, RT uses an internal users database to keep track of who can access RT and who has which rights within the system. One of your first tasks should be to create users for anyone who will need to work with tickets within RT.

click Configuration -> click Users -> click New user

For more details, see 'Users: Creating a user' in [[ManualAdministration]].

5. Granting User Rights

RT provides a rich access control system that allows rights to be granted to groups, individual users and users in specific roles.

To allow arbitrary remote users to submit tickets into a given queue by email, grant the system group Everyone the rights See Queue, Create Ticket, Reply To Ticket, and Comment On Ticket for that queue.

If you intend to let ticket requestors use the requestor-mode web interface, you should grant the role of Requestor the right Show Ticket.

To make sure your staff can work with tickets, you should grant them all the following additional rights:

<nowiki>* !ShowTicket
* !ShowTicketComments
* Watch
* !WatchAsAdminCc
* !OwnTicket
* !ModifyTicket

</nowiki>

For more details, see Users: Granting user rights in [[ManualAdministration]].

6. Creating queues

By default, RT has one queue called 'general'. You might want to change the values for this.

click Configuration -> click Queues -> click general

To create a new queue:

click Configuration -> click Queues -> click New queue

For more details, see Queues in [[ManualAdministration]]. 7. Setting up scrips

The default global Scrips installed with RT 3 are:

<nowiki>* On Create, Autoreply to Requestors with Global Template: Autoreply
* On Create, Notify AdminCcs with Global Template: Transaction
* On Correspond, Notify AdminCcs with Global Template: Admin Correspondence
* On Correspond, Notify Requestors and Ccs with Global Template: Correspondence
* On Correspond, Notify Other Recipients with Global Template: Correspondence
* On Comment, Notify AdminCcs as Comment with Global Template: Admin Comment
* On Comment, Notify Other Recipients as Comment with Global Template: Correspondence
* On Resolve, Notify Requestors with Global Template: Resolved
* On Correspond, Open Ticket with Global Template: Blank (this scrip replaces old built-in behavior that would automatically open tickets if privileged users replied to a new ticket or if anyone replied to a stalled or closed ticket.)

</nowiki>

For more details, see Scrips in [[ManualAdministration]] and [[ManualScrips]].

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