Jober: tested script

2016-10-27T19:51:06Z

tested script

← Older revision		Revision as of 15:51, 27 October 2016
Line 3:		Line 3:
	This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.		This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

	This extension ~~still~~ works for RT 4.2.*		Note: This extension works for RT 4.4.1 on Ubuntu 14.04.3 LTS, tested 20161027.

	==Source==		==Source==
	This extension was originally posted on:		This extension was originally posted on:

Jober: /* Installation script */ Fixed .sh preview

2016-10-27T15:02:25Z

Installation script: Fixed .sh preview

Show changes

Jober: /* Installation script */

2016-10-27T15:00:51Z

Installation script

Show changes

Jober: Added link since old is broken

2016-10-27T14:58:29Z

Added link since old is broken

← Older revision		Revision as of 10:58, 27 October 2016
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	This extension was originally posted on:		This extension was originally posted on:
	*http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate		*http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate

			==Link==
			Link to the old .sh file
			*http://www.gossamer-threads.com/lists/engine?do=post_attachment;postatt_id=4236;list=rt

	==Installation script==		==Installation script==

Admin: 4 revisions imported

2016-04-06T20:08:54Z

4 revisions imported

New page

Below the installer script for the RT plugin QueueChangeOnUpdate.

This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

This extension still works for RT 4.2.*
==Source==
This extension was originally posted on:
*http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate

==Installation script==
Create this script on your RT instance (this was tested on Debian), running it will create the required files (everything it does is written in the script, no secrets there ^_~).

This was inspirerd by the Custom Fields On Update extension by Ruslan and works verry well allong with it.

;[http://pleh.info/_export/code/wiki/rt/rt-extension-queuechangeonupdate?codeblock=0 RT-Extension-QueueChangeOnUpdate.sh]
;

#!/bin/bash

# ---
# This script installs the Request Tracker plugin RT::Extension::QueueChangeOnUpdate
# ---

# RT installation path
rt_dir=/opt/rt4

# Plugin directory paths
UpdateHTML_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/html/Callbacks/QueueChangeOnUpdate/Ticket/Update.html
Extension_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib/RT/Extension
lib_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib

# ---
# Create the directories, this is based on an RT installation in /opt/rt4
# ---

mkdir -p $rt_dir/$UpdateHTML_dir
mkdir -p $rt_dir/$Extension_dir

# ---
# Create the AfterWorked file
# ---

echo '<tr>
<td class="label">Queue:</td>
<td>
<& /Elements/SelectQueue,
Name => "Queue",
Default => $Ticket->QueueObj->Id,
InTable => 1,
&>
</td>
</tr>
<%ARGS>
$Ticket
</%ARGS>' > $rt_dir/$UpdateHTML_dir/AfterWorked

# ---
# Create the perllocal.pod file
# ---

echo '=head2 Mon Feb 13 09:52:24 2012: C<Module> L<rt::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>

=over 4

=item *

C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>

=item *

C<LINKTYPE: dynamic>

=item *

C<VERSION: 0.01>

=item *

C<EXE_FILES: >

=back

=head2 Mon Feb 13 11:52:17 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>

=over 4

=item *

C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>

=item *

C<LINKTYPE: dynamic>

=item *

C<VERSION: 0.01>

=item *

C<EXE_FILES: >

=back' > $rt_dir/$lib_dir/perllocal.pod

# ---
# Create the QueueChangeOnUpdate.pm file
# ---

echo "use 5.008003;
use strict;
use warnings;

package RT::Extension::QueueChangeOnUpdate;

our \$VERSION = '0.01';

=head1 NAME

RT::Extension::QueueChangeOnUpdate - edit ticket's Queue on reply/comment

=head1 DESCRIPTION

This extension adds often requested feature - update of ticket's Queue on
reply and comment.

This is for RT 4.0.x.

=head1 INSTALLATION

To install run the script, it'll create all the files and directories.

Register 'RT::Extension::QueueChangeOnUpdate' in the site config;

Set(@Plugins, qw(
RT::Extension::QueueChangeOnUpdate
... other plugins you may have ...
));

If you're also using RT::Extension::CustomFieldsOnUpdate then make sure
you include the QueueChangeOnUpdate plugin before the CustomFieldsOnUpdate.

Set(@Plugins, qw(
RT::Extension::QueueChangeOnUpdate
RT::Extension::CustomFieldsOnUpdate
... other plugins you may have ...
));

=cut

=head1 AUTHOR

Bart E<lt>bart@pleh.infoE<gt>

=head1 LICENSE

Under the same terms as perl itself.

=cut

1;" > $rt_dir/$Extension_dir/QueueChangeOnUpdate.pm</rt>
Add the option to change the queue during a comment or reply
[[Category:Contribution]]

Extension - Queue Change On Update - Revision history

Jober: tested script

Jober: /* Installation script */ Fixed .sh preview

Jober: /* Installation script */

Jober: Added link since old is broken

Admin: 4 revisions imported