Embedding data in Create.html url - Revision history

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2016-04-06T20:08:53Z

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134.10.204.2 at 00:43, 15 December 2011

2011-12-15T00:43:06Z

← Older revision		Revision as of 20:43, 14 December 2011
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	It is possible to ~~pass~~ data to RT via embedding it within a URL.		It is possible to send data to RT via embedding it within a URL. This pre-fills fields on the Create page, though it does not actually create the ticket.

	The default "Create a ticket" URL:		The default "Create a ticket" URL:

134.10.204.2 at 23:19, 14 December 2011

2011-12-14T23:19:26Z

← Older revision		Revision as of 19:19, 14 December 2011
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	~~List~~ of variables accessible via the Create.html url:		Incomplete list of variables accessible via the Create.html url:
	*Queue=		*Queue=
	*Requestors=		*Requestors=

134.10.204.2 at 23:19, 14 December 2011

2011-12-14T23:19:02Z

← Older revision		Revision as of 19:19, 14 December 2011
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	The default "Create a ticket" URL:		The default "Create a ticket" URL:
	~~https://~~rt.domain.com/rt/Ticket/Create.html?Queue=7		rt.domain.com/rt/Ticket/Create.html?Queue=7
	Can be augmented to include information such as the Requestor, Subject, etc.:		Can be augmented to include information such as the Requestor, Subject, etc.:
	~~https://~~rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer		rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer


	You can also use this to enter information into Custom Fields. In the following example "19" is the # of the custom field, not the Name.		You can also use this to enter information into Custom Fields. In the following example "19" is the # of the custom field, not the Name.
	~~https://~~rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer&Object-RT::Ticket--CustomField-19-Value=123456		rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer&Object-RT::Ticket--CustomField-19-Value=123456

134.10.204.2: Created page with " It is possible to pass data to RT via embedding it within a URL. The default "Create a ticket" URL: https://rt.domain.com/rt/Ticket/Create.html?Queue=7 Can be augmented to inc..."

2011-12-14T23:17:23Z

Created page with " It is possible to pass data to RT via embedding it within a URL. The default "Create a ticket" URL: https://rt.domain.com/rt/Ticket/Create.html?Queue=7 Can be augmented to inc..."

New page

It is possible to pass data to RT via embedding it within a URL.

The default "Create a ticket" URL:
https://rt.domain.com/rt/Ticket/Create.html?Queue=7
Can be augmented to include information such as the Requestor, Subject, etc.:
https://rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer

You can also use this to enter information into Custom Fields. In the following example "19" is the # of the custom field, not the Name.
https://rt.domain.com/rt/Ticket/Create.html?Queue=7&Requestors=name@domain.com&Subject=stupid computer&Object-RT::Ticket--CustomField-19-Value=123456

List of variables accessible via the Create.html url:
*Queue=
*Requestors=
*CommentContent=
*Subject=
*Content=
*<p style="border-style: initial; border-color: initial;">Object-RT::Ticket--CustomField-nnn-Value= (where 'nnn' = custom field #)</p>

<p style="border-style: initial; border-color: initial;">Be aware that when embedding data into the URL you must respect special characters such as '&', ';', etc. You may need to [http://blooberry.com/indexdot/html/topics/urlencoding.htm encode special characters] if you need to include them in your URL.</p>