EmailRouting - Revision history

Barton at 02:19, 18 August 2017

2017-08-18T02:19:09Z

← Older revision		Revision as of 22:19, 17 August 2017
Line 22:		Line 22:
	Custom action preparation code:		Custom action preparation code:

	return 1;		<tt> return 1;</tt>

	Custom action cleanup code:		Custom action cleanup code:
Line 45:		Line 45:
	And of course modify this part to suite your own needs:		And of course modify this part to suite your own needs:

	'\@gmail\.com' => "Queue 1",		<tt> '\@gmail\.com' => "Queue 1",</tt>

	Enjoy !		Enjoy !

	Jacob Baloul http://howtoforums.net		Jacob Baloul http://howtoforums.net

Barton: Formatting cleanup

2017-08-18T02:17:01Z

Formatting cleanup

← Older revision		Revision as of 22:17, 17 August 2017
Line 26:		Line 26:
	Custom action cleanup code:		Custom action cleanup code:

	~~<nowiki>~~# Domains we want to move		# Domains we want to move
	my $domains = {};		my $domains = {};

	my %domain_map = (		my %domain_map = (
	'\@gmail\.com' =~~>~~ "Queue 1",		'\@gmail\.com' => "Queue 1",
	'\@yahoo\.com' =~~>~~ "Queue 2",		'\@yahoo\.com' => "Queue 2",
	'\@hotmail\.com' =~~>~~ "Queue 3",		'\@hotmail\.com' => "Queue 3",
	);		);

	#Check each of our defined domains for a match		#Check each of our defined domains for a match
	foreach my $domainKey (keys %domain_map ){		foreach my $domainKey (keys %domain_map ){
	if($self-~~>~~TicketObj-~~>~~RequestorAddresses =~ /^.*?${domainKey}/) {		if($self->TicketObj->RequestorAddresses =~ /^.*?${domainKey}/) {
	# Domain matches - move to the right queue		# Domain matches - move to the right queue
	$self-~~>~~TicketObj-~~>~~SetQueue($domain_map{$domainKey});		$self->TicketObj->SetQueue($domain_map{$domainKey});
	}		}
	}		}

	~~</nowiki>~~

	And of course modify this part to suite your own needs:		And of course modify this part to suite your own needs:

Admin: 3 revisions imported

2016-04-06T20:08:53Z

3 revisions imported

← Older revision		Revision as of 16:08, 6 April 2016
(No difference)

195.165.157.114 at 07:35, 25 June 2013

2013-06-25T07:35:04Z

New page

== HowTo Request-Tracker Email Routing using Scrips ==

http://howtoforums.net/viewtopic.php?p=32#32

If you're going to route different emails to different queues based on domains then you might just find this "Scrip" useful. Scrip - is a terminology used in Request-Tracker to basically create an automatic rule based on a condition.

1. Make sure the system group "Everyone" has the following permissions on the General Queue:

<nowiki>* CreateTicket
* Comment on Ticket
* Reply on Ticket
</nowiki>

2. Create a Scrip on the "General" queue using the parameters below.

Description: Scrip Description
Condition: On Create
Action: User Defined
Template: Global Template Blank
Stage: TransactionCreate

Custom action preparation code:

return 1;

Custom action cleanup code:

<nowiki># Domains we want to move
my $domains = {};

my %domain_map = (
'\@gmail\.com' => "Queue 1",
'\@yahoo\.com' => "Queue 2",
'\@hotmail\.com' => "Queue 3",
);

#Check each of our defined domains for a match
foreach my $domainKey (keys %domain_map ){
if($self->TicketObj->RequestorAddresses =~ /^.*?${domainKey}/) {
# Domain matches - move to the right queue
$self->TicketObj->SetQueue($domain_map{$domainKey});
}
}

</nowiki>

And of course modify this part to suite your own needs:

'\@gmail\.com' => "Queue 1",

Enjoy !

Jacob Baloul http://howtoforums.net