Admin: 2 revisions imported

2016-04-06T20:08:44Z

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Okay, so anything that kwiki thinks '''should''' be a link breaks the table. The "!" flag stopped it from linking to the Wiki page, but didn't save the table. Inserting spaces DID work. It would be nice if those links would work, but I think it is better to be able to read the darn table without getting a headache.

Comments about this: [[DanielJohnsonTalk]]

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*Copied and modified from [[ManualRights]]* as last modified 2007-11-19 19:54:17

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Appendix 2 Rights

This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also [[Rights]] article.

Table 1: Global rights

{| border="1"
|- valign="top"
| name of right
| what users with this right can do
|- valign="top"
| Admin All Personal Groups
| change name, description, and members of any personal group
|- valign="top"
| Admin Custom Fields
| add, delete, and modify custom fields
|- valign="top"
| Admin Group
| create groups; change groups' name, description, and rights
|- valign="top"
| Admin Group Membership
| add and remove members from a group
|- valign="top"
| Admin Own Personal Groups
| change name, description, and members of their own personal groups
|- valign="top"
| Admin Queue
| create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|- valign="top"
| Admin Users
| create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
|- valign="top"
| Assign Custom Fields
| ???
|- valign="top"
| Comment On Ticket
| add comments to tickets
|- valign="top"
| Create Saved Search
| ???
|- valign="top"
| Create Ticket
| create tickets
|- valign="top"
| Delegate Rights
| assign their own rights to other users
|- valign="top"
| Delete Ticket
| delete tickets
|- valign="top"
| Edit Saved Searches
| ???
|- valign="top"
| Load Saved Search
| ???
|- valign="top"
| Modify ACL
| change users' and groups' rights. Users with this right should also have the right Show ACL.
|- valign="top"
| Modify Custom Field
| ???
|- valign="top"
| Modify Own Membership
| add or remove themselves from a group
|- valign="top"
| Modify Queue Watchers
| add and remove CC s and Admin CC s
|- valign="top"
| Modify Scrips
| add, delete, and change the content of scrips
|- valign="top"
| Modify Self
| modify his own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
|- valign="top"
| Modify Template
| create, modify, and delete scrip templates
|- valign="top"
| Modify Ticket
| change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|- valign="top"
| Own Ticket
| own (be responsible for) a ticket
|- valign="top"
| Reply To Ticket
| add replies to a ticket
|- valign="top"
| See Queue
| know that a queue exists; queues will appear in visible listings for this user
|- valign="top"
| Show ACL
| see the rights granted to users and groups
|- valign="top"
| Show Config Tab
| have access to the Configuration (Admin) tab
|- valign="top"
| Show Outgoing Email
| see full text of emails sent by RT
|- valign="top"
| Show Saved Searches
| list or load Saved Search es
|- valign="top"
| Show Scrips
| see scrips
|- valign="top"
| Show Template
| see a scrip's email template
|- valign="top"
| Show Ticket
| see tickets
|- valign="top"
| Show Ticket Comments
| see comments attached to tickets
|- valign="top"
| Super User
| everything; this user has all possible rights within RT
|- valign="top"
| Watch
| sign up as a requestor or Cc
|- valign="top"
| Watch As Admin Cc
| sign up as an Admin CC
|}

Table 2: Queue rights

{| border="1"
|- valign="top"
| name of right
| what users with this right can do
|- valign="top"
| Admin Custom Fields
| add, delete, and modify custom fields
|- valign="top"
| Admin Queue
| create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|- valign="top"
| Comment On Ticket
| add comments to tickets
|- valign="top"
| Create Ticket
| create tickets
|- valign="top"
| Delete Ticket
| delete tickets
|- valign="top"
| Modify ACL
| change users' and groups' rights. Users with this right should also have the right Show ACL.
|- valign="top"
| Modify Queue Watchers
| add and remove Ccs and Admin Ccs
|- valign="top"
| Modify Scrips
| add, delete, and change the content of scrips
|- valign="top"
| Modify Template
| create, modify, and delete scrip templates
|- valign="top"
| Modify Ticket
| change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|- valign="top"
| Own Ticket
| own (be responsible for) a ticket
|- valign="top"
| Reply To Ticket
| add replies to a ticket
|- valign="top"
| See Queue
| know that a queue exists; queues will appear in visible listings for this user
|- valign="top"
| Show ACL
| see the rights granted to users and groups
|- valign="top"
| Show Scrips
| see scrips
|- valign="top"
| Show Template
| see a scrip's email template
|- valign="top"
| Show Ticket
| see tickets
|- valign="top"
| Show Ticket Comments
| see comments attached to tickets
|- valign="top"
| Watch
| sign up as a requestor or Cc
|- valign="top"
| Watch As Admin Cc
| sign up as an Admin CC
|}

Table 3: Group rights

{| border="1"
|- valign="top"
| name of right
| what users with this right can do
|- valign="top"
| Admin Group
| create groups; change groups' name, description, and rights
|- valign="top"
| Admin Group Membership
| add and remove members from a group
|- valign="top"
| Modify ACL
| change users' and groups' rights. Users with this right should also have the right Show ACL.
|- valign="top"
| Modify Own Membership
| add or remove themselves from a group
|}

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Prev: [[ManualAdministration]] --- Up: [[UserManual]] --- Next: [[ManualScrips]]

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