https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=CustomizingCustomizing - Revision history2026-08-22T00:02:48ZRevision history for this page on the wikiMediaWiki 1.41.1https://rt-wiki.bestpractical.com/index.php?title=Customizing&diff=734&oldid=prevAdmin: 2 revisions imported2016-04-06T20:03:37Z<p>2 revisions imported</p>
<p><b>New page</b></p><div>= Introduction =<br />
<br />
RT has many ways to customize behaviour and appearence to create custom workflow you need.<br />
<br />
= Config =<br />
<br />
RT has many things you control from [[SiteConfig]].<br />
<br />
= Rights =<br />
<br />
Yes, that's correct, [[Rights]] is the powerful tool to control workflow.<br />
<br />
= Email Notifications =<br />
<br />
You can start your way from [[Template]]s and move to Scrips.<br />
<br />
= Scrips =<br />
<br />
[[Scrip]]s is the next thing you should know about, may be at first you will use them for notifications only, but later you will want more.<br />
<br />
= Extensions (Plugins) =<br />
<br />
Many popular customizations are available as [[Extensions]].<br />
<br />
= Callbacks =<br />
<br />
Callbacks are hooks in the web GUI that allow you to hang your own routines to modify how functions are performed and/or display additional information in the GUI. Read [[CustomizingWithCallbacks]].<br />
<br />
= Overlays =<br />
<br />
Overlays are files in which you can replace a function with your own variant or wrap it with custom code. Read [[CustomizingWithOverlays]].<br />
<br />
= Using the 'local' directory =<br />
<br />
Under the RT installation tree, there is a directory called 'local'. You can place files under this directory to override most files in the RT installation without touching the original. Read [[CustomizingWithLocalDir]].<br />
<br />
= Patches =<br />
<br />
Plain old patch files are still a valid way to customize open source applications, which may have its own advantages in some circumstances. Read [[CustomizingWithPatches]].<br />
<br />
= See also =<br />
<br />
[[Documentation]] and [[Contributions]]</div>Adminhttps://rt-wiki.bestpractical.com/index.php?title=Customizing&diff=732&oldid=prevBillCole at 23:28, 19 November 20102010-11-19T23:28:03Z<p></p>
<p><b>New page</b></p><div>= Introduction =<br />
<br />
RT has many ways to customize behaviour and appearence to create custom workflow you need.<br />
<br />
= Config =<br />
<br />
RT has many things you control from [[SiteConfig]].<br />
<br />
= Rights =<br />
<br />
Yes, that's correct, [[Rights]] is the powerful tool to control workflow.<br />
<br />
= Email Notifications =<br />
<br />
You can start your way from [[Template]]s and move to Scrips.<br />
<br />
= Scrips =<br />
<br />
[[Scrip]]s is the next thing you should know about, may be at first you will use them for notifications only, but later you will want more.<br />
<br />
= Extensions (Plugins) =<br />
<br />
Many popular customizations are available as [[Extensions]].<br />
<br />
= Callbacks =<br />
<br />
Callbacks are hooks in the web GUI that allow you to hang your own routines to modify how functions are performed and/or display additional information in the GUI. Read [[CustomizingWithCallbacks]].<br />
<br />
= Overlays =<br />
<br />
Overlays are files in which you can replace a function with your own variant or wrap it with custom code. Read [[CustomizingWithOverlays]].<br />
<br />
= Using the 'local' directory =<br />
<br />
Under the RT installation tree, there is a directory called 'local'. You can place files under this directory to override most files in the RT installation without touching the original. Read [[CustomizingWithLocalDir]].<br />
<br />
= Patches =<br />
<br />
Plain old patch files are still a valid way to customize open source applications, which may have its own advantages in some circumstances. Read [[CustomizingWithPatches]].<br />
<br />
= See also =<br />
<br />
[[Documentation]] and [[Contributions]]</div>BillCole