Anthnd: /* Code */

2016-11-04T20:03:17Z

Code

Jober: minor update

2016-11-01T08:47:02Z

minor update

← Older revision		Revision as of 04:47, 1 November 2016
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	Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg ~~YOURQUEUE~~ --template 'blank'"		Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg YOURNEWQUEUE --template 'blank'"

			Example <code> rt-crontool --transaction last --search RT::Search::FromSQL --search-arg "Queue = 'SLA’ AND (Status='new' OR Status='open')" --condition RT::Condition::Overdue --action RT::Action::QChange --action-arg QUEUE --template 'SLA-escalation'</code>



	Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm		Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm

	This script was created by Andy Smith.		This script was created by Andy Smith.

			Running on RT version 4.4.1

	==Code==		==Code==

Jober: formatting

2016-11-01T08:44:45Z

formatting

Show changes

Jober: CustomActionQchange, new page.

2016-11-01T08:43:16Z

CustomActionQchange, new page.

New page

Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg YOURQUEUE --template 'blank'"

Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm

This script was created by Andy Smith.

==Code==

# BEGIN BPS TAGGED BLOCK {{{
#
# COPYRIGHT:
#
# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
#
#
# LICENSE:
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
#
#
# CONTRIBUTION SUBMISSION POLICY:
#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
#
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# you are the copyright holder for those contributions and you grant
# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
#
# END BPS TAGGED BLOCK }}}

package RT::Action::QChange;

use strict;
use warnings;

use base qw(RT::Action::Notify);

use Email::Address;

=head1 Notify Owner or AdminCc

If the owner of this ticket is Nobody, notify the AdminCcs. Otherwise, only notify the Owner.

=cut

sub Prepare {
my $self = shift;

return 1;
}

my $self;

sub Commit {

my $self = shift;

my $argument = $self->Argument;
unless ( $argument ) {
$RT::Logger->error("Argument is mandatory for Test action");
return 0;
}

my ($status, $msg) = $self->TicketObj->SetQueue("$argument");
if ( not $status ) {
RT::Logger->error("Could not reassign queue: $msg");
return 0;
}

RT::Base->_ImportOverlays();

return 1;
}

1;

[[Category:Contribution]]

CustomActionQchange - Revision history

Anthnd: /* Code */

Jober: minor update

Jober: formatting

Jober: CustomActionQchange, new page.