Barton: /* Custom action code */

2017-10-13T14:14:38Z

Custom action code

← Older revision		Revision as of 10:14, 13 October 2017
Line 24:		Line 24:
	$CF->LoadByNameAndQueue( Name => 'Problem', Queue => $Ticket->Queue );		$CF->LoadByNameAndQueue( Name => 'Problem', Queue => $Ticket->Queue );

	$CF->AddValueForObject( Object => $Ticket, Content => $Transaction->Content );		$CF->AddValueForObject(
			Object => $Ticket, Content => $Transaction->Content
			);
	</syntaxhighlight>		</syntaxhighlight>

Barton: Created page with "= Overview = This is a work around for the fact that quote folding is always active, regardless of whether ticket is just being created. [See my post to the forums about th..."

2017-09-11T00:05:23Z

Created page with "= Overview = This is a work around for the fact that *quote folding* is always active, regardless of whether ticket is just being created. [See my post to the forums about th..."

New page

= Overview =

This is a work around for the fact that *quote folding* is always active, regardless of whether ticket is just being created. [See my post to the forums about this issue](https://forum.bestpractical.com/t/change-quoting-in-forwarded-tickets/32100). Keith Creasy suggested copying the content of the initial transaction into a custom field called <tt>Problem</tt>. This also has the advantage that the <tt>Problem</tt> CF can be edited later, as the ticket evolves, which makes it a useful repository for information that you want to see at the top of the ticket.

= Basics =

* Conditon: *On Create*
* Action: *User Defined*
* Template: *Blank*

= Custom action preparation code =

<syntaxhighlight lang="perl">
1;
</syntaxhighlight>

= Custom action code =

<syntaxhighlight lang="perl">
my $Ticket = $self->TicketObj;
my $Transaction = $self->TransactionObj;
my $CF = RT::CustomField->new( $RT::SystemUser );

$CF->LoadByNameAndQueue( Name => 'Problem', Queue => $Ticket->Queue );

$CF->AddValueForObject( Object => $Ticket, Content => $Transaction->Content );
</syntaxhighlight>

CopyContentToCF - Revision history

Barton: /* Custom action code */

Barton: Created page with "= Overview = This is a work around for the fact that *quote folding* is always active, regardless of whether ticket is just being created. [See my post to the forums about th..."

Barton: Created page with "= Overview = This is a work around for the fact that quote folding is always active, regardless of whether ticket is just being created. [See my post to the forums about th..."