Contributions - Revision history

Robl: /* Callbacks */

2025-12-18T11:51:48Z

Callbacks

← Older revision		Revision as of 07:51, 18 December 2025
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	Callbacks are an easy way to [[CleanlyCustomizeRT]]		Callbacks are an easy way to [[CleanlyCustomizeRT]]

			* [[RestrictAttachments]] - Various ways to restrict attachments by type or filename.
	* [[CloningQueues]] - Add user functionality to clone existing queues including templates, scrips, privileges and custom fields during queue creation		* [[CloningQueues]] - Add user functionality to clone existing queues including templates, scrips, privileges and custom fields during queue creation
	* [[CreateChildTicket]] - Add a button to the Ticket display to create a child ticket in another queue		* [[CreateChildTicket]] - Add a button to the Ticket display to create a child ticket in another queue

Cmatte: Add link to OnSpam

2024-09-20T16:01:15Z

Add link to OnSpam

← Older revision		Revision as of 12:01, 20 September 2024
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	* [[OnCorrespondOpenUnlessResolved]] - condition to stop RT re-opening resolved tickets when the user replies to them by email;		* [[OnCorrespondOpenUnlessResolved]] - condition to stop RT re-opening resolved tickets when the user replies to them by email;
	* [[NoReplyAddress]] - Use a "no reply" RT email address that posts comments as a Reply/Correspondence (so they can see it in web UI), but does not send email to Requestors		* [[NoReplyAddress]] - Use a "no reply" RT email address that posts comments as a Reply/Correspondence (so they can see it in web UI), but does not send email to Requestors
			* [[OnSpam]] - a condition that detects a certain number of ticket creation by the same user on the same day, to block spam or email loops

	== ScripActions ==		== ScripActions ==

Robl: /* ScripActions */

2022-12-07T17:55:34Z

ScripActions

← Older revision		Revision as of 13:55, 7 December 2022
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	* [[AddWatcherPerTicket]] - Add a watcher to a specific ticket (e.g. when certain conditions are met, such as high urgency)		* [[AddWatcherPerTicket]] - Add a watcher to a specific ticket (e.g. when certain conditions are met, such as high urgency)
	* [[AddWatchersOnCorrespond]] - Add Actor & other Cc'd people to ticket on any Correspondence (complement to using [[ParseNewMessageForTicketCcs]] to add people on ticket creation).		* [[AddWatchersOnCorrespond]] - Add Actor & other Cc'd people to ticket on any Correspondence (complement to using [[ParseNewMessageForTicketCcs]] to add people on ticket creation).
	* [[AddWatchersOnCorrespondDomains]] - Modified version of [[AddWatchersOnCorrespond]]~~, But only~~ adds watchers if they are from the same domain as a watcher already on the ticket.		* [[AddWatchersOnCorrespondDomains]] - Modified version of [[AddWatchersOnCorrespond]]. Only adds watchers if they are from the same domain as a watcher already on the ticket.
	* [[LoopIn]] - Similar to [[AddWatchersOnCorrespond]], but with some additional security and rules to prevent random people from getting added to existing tickets.		* [[LoopIn]] - Similar to [[AddWatchersOnCorrespond]], but with some additional security and rules to prevent random people from getting added to existing tickets.
	* [[AutomaticCustomFieldValue]] - set CF value by requestor's email address.		* [[AutomaticCustomFieldValue]] - set CF value by requestor's email address.

Robl: /* ScripActions */ add AddWatchersOnCorrespondDomains

2022-12-07T17:54:43Z

ScripActions: add AddWatchersOnCorrespondDomains

← Older revision		Revision as of 13:54, 7 December 2022
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	* [[AddWatcherPerTicket]] - Add a watcher to a specific ticket (e.g. when certain conditions are met, such as high urgency)		* [[AddWatcherPerTicket]] - Add a watcher to a specific ticket (e.g. when certain conditions are met, such as high urgency)
	* [[AddWatchersOnCorrespond]] - Add Actor & other Cc'd people to ticket on any Correspondence (complement to using [[ParseNewMessageForTicketCcs]] to add people on ticket creation).		* [[AddWatchersOnCorrespond]] - Add Actor & other Cc'd people to ticket on any Correspondence (complement to using [[ParseNewMessageForTicketCcs]] to add people on ticket creation).
			* [[AddWatchersOnCorrespondDomains]] - Modified version of [[AddWatchersOnCorrespond]], But only adds watchers if they are from the same domain as a watcher already on the ticket.
	* [[LoopIn]] - Similar to [[AddWatchersOnCorrespond]], but with some additional security and rules to prevent random people from getting added to existing tickets.		* [[LoopIn]] - Similar to [[AddWatchersOnCorrespond]], but with some additional security and rules to prevent random people from getting added to existing tickets.
	* [[AutomaticCustomFieldValue]] - set CF value by requestor's email address.		* [[AutomaticCustomFieldValue]] - set CF value by requestor's email address.

Sjm: /* ScripConditions */

2021-08-26T17:31:08Z

ScripConditions

← Older revision		Revision as of 13:31, 26 August 2021
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	Custom [[Condition]]s. Doesn't matter if it's module or text to fill into "user defined condition" block in the WebUI, all live here.		Custom [[Condition]]s. Doesn't matter if it's module or text to fill into "user defined condition" block in the WebUI, all live here.

	~~'''<nowiki>~~Please~~</nowiki>'''~~, start wiki page names with "On" prefix if you don't want to add condition into [[CustomConditionSnippets]].		Please, start wiki page names with "On" prefix if you don't want to add condition into [[CustomConditionSnippets]].

	* [[CustomConditionSnippets]] - '''very big''' and organized list of simple conditions		* [[CustomConditionSnippets]] - '''very big''' and organized list of simple conditions

Sjm: /* ScripConditions */

2021-08-26T17:30:49Z

ScripConditions

← Older revision		Revision as of 13:30, 26 August 2021
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	Custom [[Condition]]s. Doesn't matter if it's module or text to fill into "user defined condition" block in the WebUI, all live here.		Custom [[Condition]]s. Doesn't matter if it's module or text to fill into "user defined condition" block in the WebUI, all live here.

	'''<nowiki>Please</nowiki>''', start wiki page names with "On" prefix if you don't want to add condition into [[CustomConditionSnippets]].		'''<nowiki>Please</nowiki>''', start wiki page names with "On" prefix if you don't want to add condition into [[CustomConditionSnippets]].

	* [[CustomConditionSnippets]] - '''very big''' and organized list of simple conditions		* [[CustomConditionSnippets]] - '''very big''' and organized list of simple conditions

Barton at 23:30, 10 September 2017

2017-09-10T23:30:17Z

← Older revision		Revision as of 19:30, 10 September 2017
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	* [[BounceMerge]] - Merge a Mail Bounce into the original Ticket		* [[BounceMerge]] - Merge a Mail Bounce into the original Ticket
	* [[CcManagers]] - Add the manager subgroup of the ticket creator as Cc, useful when managing departments as groups (as [[Rights\|rights]] suggests).		* [[CcManagers]] - Add the manager subgroup of the ticket creator as Cc, useful when managing departments as groups (as [[Rights\|rights]] suggests).
			* [[CopyContentToCF]] - When called 'On Create' will copy <tt>$Transaction->Content</tt> to the custom field <tt>Problem</tt>.
	* [[CreatePriorityBasedOnCustomFieldValues]] - Automatically set the Priority based on Ticket Urgency and Impact.		* [[CreatePriorityBasedOnCustomFieldValues]] - Automatically set the Priority based on Ticket Urgency and Impact.
	* [[DefaultCustomFieldValue]] - set default CF value.		* [[DefaultCustomFieldValue]] - set default CF value.

Bparish: /* ScripConditions */

2017-02-13T16:45:18Z

ScripConditions

← Older revision		Revision as of 12:45, 13 February 2017
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	* [[UntouchedInHours]] - scrip condition that checks if a ticket's LastUpdate is more than the specified number of hours;		* [[UntouchedInHours]] - scrip condition that checks if a ticket's LastUpdate is more than the specified number of hours;
	* [[OnCorrespondOpenUnlessResolved]] - condition to stop RT re-opening resolved tickets when the user replies to them by email;		* [[OnCorrespondOpenUnlessResolved]] - condition to stop RT re-opening resolved tickets when the user replies to them by email;
			* [[NoReplyAddress]] - Use a "no reply" RT email address that posts comments as a Reply/Correspondence (so they can see it in web UI), but does not send email to Requestors

	== ScripActions ==		== ScripActions ==

Bparish: /* ScripActions */

2017-02-13T16:45:01Z

ScripActions

← Older revision		Revision as of 12:45, 13 February 2017
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	* [[SetTimeWorkedAutomatically]] - scrip action that updates automatically the Time Worked field on the Ticket		* [[SetTimeWorkedAutomatically]] - scrip action that updates automatically the Time Worked field on the Ticket
	* [[SpamScore2Priority]] - Expose message spam score as priority for review		* [[SpamScore2Priority]] - Expose message spam score as priority for review
	* [[NoReplyAddress]] - Use a "no reply" RT email address that posts comments as a Reply/Correspondence (so they can see it in web UI), but does not send email to Requestors

	== Template parts ==		== Template parts ==

Bparish: /* ScripActions */

2017-02-13T16:06:32Z

ScripActions

← Older revision		Revision as of 12:06, 13 February 2017
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	* [[SetTimeWorkedAutomatically]] - scrip action that updates automatically the Time Worked field on the Ticket		* [[SetTimeWorkedAutomatically]] - scrip action that updates automatically the Time Worked field on the Ticket
	* [[SpamScore2Priority]] - Expose message spam score as priority for review		* [[SpamScore2Priority]] - Expose message spam score as priority for review
			* [[NoReplyAddress]] - Use a "no reply" RT email address that posts comments as a Reply/Correspondence (so they can see it in web UI), but does not send email to Requestors

	== Template parts ==		== Template parts ==