CLI - Revision history

Robert Brockway: RTUSER variable wasn't being formatted properly.

2020-07-02T03:11:47Z

RTUSER variable wasn't being formatted properly.

← Older revision		Revision as of 23:11, 1 July 2020
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	Setting environment variables is a good way to start using the CLI. The following variables could be defined:		Setting environment variables is a good way to start using the CLI. The following variables could be defined:

	RTUSER		*RTUSER
	RTPASSWD		*RTPASSWD
	RTSERVER		*RTSERVER
	RTDEBUG		*RTDEBUG
	RTQUERY		*RTQUERY
	RTORDERBY		*RTORDERBY
	RTCONFIG		*RTCONFIG
	EDITOR or VISUAL		*EDITOR or VISUAL

	You can set the important variables inside a BASH in this way:		You can set the important variables inside a BASH in this way:

Sed: Revert

2016-11-17T11:05:31Z

Revert

← Older revision		Revision as of 07:05, 17 November 2016
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	To make a report of tickets in a queue: not resolved, that are 30 days old:		To make a report of tickets in a queue: not resolved, that are 30 days old:

	rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \		<nowiki>rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \
	Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \		Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \
	\| mail -s "Report of tickets 30 days old" username@email		\| mail -s "Report of tickets 30 days old" username@email
			</nowiki>

	=== Creating tickets with multiple lines of text ===		=== Creating tickets with multiple lines of text ===

Sed: Extension 'SyntaxHighlight 2.0 (aa21d3b) seems bugged with <, & and maybe others

2016-11-17T11:02:23Z

Extension 'SyntaxHighlight 2.0 (aa21d3b) seems bugged with <, & and maybe others

← Older revision		Revision as of 07:02, 17 November 2016
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	To make a report of tickets in a queue: not resolved, that are 30 days old:		To make a report of tickets in a queue: not resolved, that are 30 days old:

	~~<source lang="sh">~~rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \		rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \
	Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \		Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \
	\| mail -s "Report of tickets 30 days old" username@email~~</source>~~		\| mail -s "Report of tickets 30 days old" username@email

	=== Creating tickets with multiple lines of text ===		=== Creating tickets with multiple lines of text ===

Sed: Custom Field example

2016-11-17T10:49:05Z

Custom Field example

← Older revision		Revision as of 06:49, 17 November 2016
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	<source lang="sh">rt create -t ticket set subject='New ticket' queue=Quux priority=10 add cc=foo@example.com</source>		<source lang="sh">rt create -t ticket set subject='New ticket' queue=Quux priority=10 add cc=foo@example.com</source>

			To edit a ''Custom Field'' (use prefix <code>CF-</code>):

			<source lang="sh">rt edit ticket/63066 set CF-Release-Status='Deployed'</source>

	To show all info for a specific ticket:		To show all info for a specific ticket:

Sed: sourcify

2016-11-17T10:43:51Z

sourcify

← Older revision		Revision as of 06:43, 17 November 2016
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	To Make a new user:		To Make a new user:

	rt create -t users add Name=userName EmailAddress=email@address.com Password=password		<source lang="sh">rt create -t users add Name=userName EmailAddress=email@address.com Password=password</source>

	To get a users information:		To get a users information:

	rt show user/userName		<source lang="sh">rt show user/userName</source>

	To create a ticket in Quux:		To create a ticket in Quux:

	rt create -t ticket set subject='New ticket' queue=Quux priority=10 add cc=foo@example.com		<source lang="sh">rt create -t ticket set subject='New ticket' queue=Quux priority=10 add cc=foo@example.com</source>

	To show all info for a specific ticket:		To show all info for a specific ticket:

	rt show ticket/3		<source lang="sh">rt show ticket/3</source>

	To show specific fields for a ticket:		To show specific fields for a ticket:

	rt show -t ticket 42 -f id,subject,status,queue,owner,priority		<source lang="sh">rt show -t ticket 42 -f id,subject,status,queue,owner,priority</source>

	To show the history for a ticket:		To show the history for a ticket:

	rt show ticket/42/history -f created,content,description		<source lang="sh">rt show ticket/42/history -f created,content,description</source>

	To add a comment to a ticket:		To add a comment to a ticket:

	rt comment ticket/42 -m "this text will be added as a comment to the ticket"		<source lang="sh">rt comment ticket/42 -m "this text will be added as a comment to the ticket"</source>

	To make a report of tickets in a queue: not resolved, that are 30 days old:		To make a report of tickets in a queue: not resolved, that are 30 days old:

	<~~nowiki~~>rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \		<source lang="sh">rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \
	Created ~~<~~ '30 days ago'" -f id,subject,status,created,lastupdated,owner \		Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \
	\| mail -s "Report of tickets 30 days old" username@email		\| mail -s "Report of tickets 30 days old" username@email</source>
	</~~nowiki~~>

	=== Creating tickets with multiple lines of text ===		=== Creating tickets with multiple lines of text ===

Admin: 8 revisions imported

2016-04-06T20:03:21Z

8 revisions imported

← Older revision		Revision as of 16:03, 6 April 2016
(No difference)

5.61.243.9 at 12:50, 22 December 2015

2015-12-22T12:50:35Z

← Older revision		Revision as of 08:50, 22 December 2015
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	<nowiki>rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \		<nowiki>rt ls -o -Created -t ticket "Queue = '4' AND Status != 'resolved' AND \
	Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \		Created < '30 days ago'" -f id,subject,status,created,lastupdated,owner \
	\| mail -s "Report of tickets 30 days old" username@email		\| mail -s "Report of tickets 30 days old" username@email
	</nowiki>		</nowiki>

	=== Creating tickets with multiple lines of text ===		=== Creating tickets with multiple lines of text ===

125.7.73.174: /* Creating tickets with multiple lines of text */

2015-01-16T05:16:19Z

Creating tickets with multiple lines of text

← Older revision		Revision as of 01:16, 16 January 2015
Line 133:		Line 133:
	To create a ticket in Quux:		To create a ticket in Quux:

	rt create -t ticket set subject='New ticket' priority=10 add cc=foo@example.com ~~queue=Quux~~		rt create -t ticket set subject='New ticket' queue=Quux priority=10 add cc=foo@example.com

	To show all info for a specific ticket:		To show all info for a specific ticket:

50.53.137.254: /* Environment Variables */ Added http to RTSERVER export. Without it error 'Server error: URL must be absolute (400)' was thrown

2014-11-03T19:49:33Z

Environment Variables: Added http to RTSERVER export. Without it error 'Server error: URL must be absolute (400)' was thrown

← Older revision		Revision as of 15:49, 3 November 2014
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	export RTUSER=your.rtusername		export RTUSER=your.rtusername
	export RTPASSWD=your rt password		export RTPASSWD=your rt password
	export RTSERVER=your.rt3.installation		export RTSERVER=http://your.rt3.installation

	=== RT Config File ===		=== RT Config File ===

81.56.150.182 at 11:19, 5 June 2013

2013-06-05T11:19:02Z

← Older revision		Revision as of 07:19, 5 June 2013
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	rt comment <someticketnumber>		rt comment <someticketnumber>

	~~now~~, if ~~youre~~ editor is vi/m you see something like this:		Now, if your editor is vi/m you see something like this:

	Ticket: 1311875		Ticket: 1311875