Tharn at 01:06, 14 August 2016

2016-08-14T01:06:20Z

← Older revision		Revision as of 21:06, 13 August 2016
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	This is a variation on [[AutoSetOwner]], it auto-sets the owner of a ticket only if the person doing the correspondence is in the [[AdminCc]] watchers:		This is a variation on [[AutoSetOwner]], it auto-sets the owner of a ticket only if the person doing the correspondence is in the [[AdminCc]] watchers:

	<~~nowiki~~># Condition: On correspond		<syntaxhighlight lang="perl" line="1" >
			# Condition: On correspond
	# Action: User Defined		# Action: User Defined
	# Template: blank		# Template: blank
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	}		}
	return 1;		return 1;
	</~~nowiki~~>		</syntaxhighlight>

Admin: 2 revisions imported

2016-04-06T20:03:18Z

2 revisions imported

New page

This is a variation on [[AutoSetOwner]], it auto-sets the owner of a ticket only if the person doing the correspondence is in the [[AdminCc]] watchers:

<nowiki># Condition: On correspond
# Action: User Defined
# Template: blank

## based on http://wiki.bestpractical.com/index.cgi?AutoSetOwner
## And testcode ~ line 576 of Queue_Overlay.pm (rt3.4.2)
my $Actor = $self->TransactionObj->Creator;
my $Queue = $self->TicketObj->QueueObj;
# if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser->id;
# get out unless ticket owner is nobody
return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
# get out unless $Actor is not part of AdminCc watchers
return 1 unless $Queue->IsWatcher(Type => 'AdminCc', PrincipalId => $Actor);
# do the actual 'status update'
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
unless( $status ) {
$RT::Logger->warning( "can't set ticket owner to $Actor: $msg" );
return undef;
}
return 1;
</nowiki>

AutoSetOwnerIfAdminCc - Revision history

Tharn at 01:06, 14 August 2016

Admin: 2 revisions imported