Tharn at 01:09, 14 August 2016

2016-08-14T01:09:58Z

← Older revision		Revision as of 21:09, 13 August 2016
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	Description: [[AutoAssign]] Owner From Cc Condition: On Create Action: User Defined Template: Global Template: Blank Stage: [[TransactionCreate]]		Description: [[AutoAssign]] Owner From Cc Condition: On Create Action: User Defined Template: Global Template: Blank Stage: [[TransactionCreate]]

	/Custom Condition:/		=== Custom Condition ===

	return 1;		return 1;


	/Custom Action Preparation:/		=== Custom Action Preparation ===

	return 1;		return 1;

			=== Custom Action Cleanup Code ===

	~~/Custom Action Cleanup Code:/~~		<pre>
			# Get the first CC
	~~<nowiki>~~# Get the first CC
	my $newowner = $self->TicketObj->Cc->UserMembersObj->Next;		my $newowner = $self->TicketObj->Cc->UserMembersObj->Next;

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	return 1;		return 1;
	</~~nowiki~~>		</pre>

Admin: 2 revisions imported

2016-04-06T20:03:18Z

2 revisions imported

New page

This is a variation on [[AutoSetOwner]], it auto-sets the owner of a ticket by using the Cc watcher. It then removes the new owner from the Cc.

# Condition: On Create # Action: User Defined # Template: blank # Stage: [[TransactionCreate]]

Description: [[AutoAssign]] Owner From Cc Condition: On Create Action: User Defined Template: Global Template: Blank Stage: [[TransactionCreate]]

/Custom Condition:/

return 1;

/Custom Action Preparation:/

return 1;

/Custom Action Cleanup Code:/

<nowiki># Get the first CC
my $newowner = $self->TicketObj->Cc->UserMembersObj->Next;

if (defined $newowner) {
$RT::Logger->debug("Attempting to auto assign ticket #". $self->TicketObj->id ." to user #". $newowner->id);

my ($status, $msg) = $self->TicketObj->SetOwner( $newowner );
unless( $status ) {
$RT::Logger->error( "Impossible to assign ticket #" . $self->TicketObj->id . " to user #" . $newowner->id . ": $msg" );
return undef;
}

$RT::Logger->debug("Auto-assign successful for ticket #". $self->TicketObj->id);

# Now we need to remove them as Cc
$RT::Logger->debug("Attempting to remove user #" . $newowner->id . " as Cc on ticket #". $self->TicketObj->id);

my ($status, $msg)= $self->TicketObj->DeleteWatcher(
Type => "Cc",
PrincipalId => $newowner->id);
unless( $status ) {
$RT::Logger->error( "Unable to remove user #" . $newowner->id . " as Cc for ticket #" . $self->TicketObj->id);
return undef;
}

$RT::Logger->debug("Cc removal successful for ticket #". $self->TicketObj->id);
}

return 1;
</nowiki>

AutoSetOwnerFromCC - Revision history

Tharn at 01:09, 14 August 2016

Admin: 2 revisions imported