Admin: 5 revisions imported

2016-04-06T20:03:17Z

5 revisions imported

New page

When creating tickets in RT on behalf of a user, it's often useful to look over the list of tickets in which the user is a requestor in order to avoid duplicates. Opening a tab, moving to the search page and building a new search can however be uselessly time-consuming.

With this simple customisation, upon selecting a Requestor through the autocomplete dropdown on the ticket creation page, a panel will appear on the bottom of the page listing this user's most recent tickets.

In '''Callbacks/AutoRequestorTicketSearch/Ticket/Create.html/AfterRequestors''' :
<nowiki><script type="text/javascript">
jQuery(document).ready(function(){
jQuery('form[name=TicketCreate]').after('<div id="auto-requestor-ticket-search" style="clear:both;"></div>');
jQuery('input#Requestors').autocomplete({
select:function( event, ui ) {
jQuery('#auto-requestor-ticket-search').empty().load("/Helpers/AutoRequestorTicketSearch.html?" + jQuery.param({ UserEmail: ui.item.value }));
}
});
});
</script></nowiki>

In '''Helpers/AutoRequestorTicketSearch.html''' :
<code><&|/Widgets/TitleBox, title => "Last 25 tickets for " . $User->RealName &>
% if ($Collection->CountAll() > 0) {
<& /Elements/CollectionList,
AllowSorting => 0,
Class => 'RT::Tickets',
Collection => $Collection,
ShowNavigation => 0,
ShowEmpty => 1,
%query_args,
&>
% if ($Collection->CountAll() > 25) {
<form action="<%RT->Config->Get('WebPath')%>/Search/Results.html" method="get" enctype="multipart/form-data">
<input type="hidden" name="Query" value="<%$Query%>" />
<input type="hidden" name="Format" value="<%$query_args{Format}%>" />
<input type="hidden" name="OrderBy" value="<%$query_args{OrderBy}%>" />
<input type="hidden" name="Order" value="<%$query_args{Order}%>" />
<& /Elements/Submit,
Label => loc('Voir tous'),
&>
</form>
% }
% } else {
<nowiki><p><&|/l&>No tickets found.</&></p></nowiki>
% }
</&>
<%INIT>
my $User = RT::User->new($RT::SystemUser);
$User->LoadByEmail($UserEmail);
my $Query = "Requestor.EmailAddress LIKE '${UserEmail}'";
my %query_args = (
Format => qq{
'<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
'<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
'__Status__',
'__OwnerName__',
'<small>__LastUpdatedRelative__</small>'},
OrderBy => 'LastUpdated',
Order => 'DESC',
Rows => 25,
);
my $Collection = RT::Tickets->new( $session{'CurrentUser'} );
$Collection->FromSQL($Query);
</%INIT>
<%ARGS>
$UserEmail
</%ARGS></code>

AutoRequestorTicketSearch - Revision history

Admin: 5 revisions imported