https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=AutoCompleteEmail 2026-08-22T13:56:12Z Revision history for this page on the wiki MediaWiki 1.41.1 https://rt-wiki.bestpractical.com/index.php?title=AutoCompleteEmail&diff=239&oldid=prev 2016-04-06T20:03:17Z

<p>2 revisions imported</p> <p><b>New page</b></p><div>This is an [[AjaxEnhancement]] I&#039;m working on...<br /> <br /> == Problem ==<br /> <br /> Our helpdesk staff when taking calls have to know or ask for the caller&#039;s full email address in order to properly create the ticket. It would be nice if they could quickly lookup requesters email addresses by typing in their first or last names.<br /> <br /> == Solution (In Progress) ==<br /> <br /> Here&#039;s the solution I came up with:<br /> <br /> Add some Javascript to the Create ticket page to lookup names and email addresses as the user types into the Requesters field. When matches are found, display a dropdown menu showing matching names. The user can continue typing an email address, or select a complete name/email from the list, in which case the email address will be placed into the input box.<br /> <br /> I haven&#039;t figured out a nice way to package this customization, and now it doesn&#039;t look like I ever will, so I&#039;m just gonna post what I have and maybe someone will find it helpful.<br /> <br /> http://jason.long.name/software/rt-hacks/<br /> <br /> == See Also ==<br /> <br /> * [http://search.cpan.org/~nchuche/RTx-EmailCompletion/ RTx::EmailCompletion]<br /> <br /> == Gotchas ==<br /> <br /> My extension uses LDAP to lookup names and addresses. This may not be appropriate for all sites. I expect it could be modified to search in RT&#039;s user database...<br /> <br /> Contact [mailto:jlong@messiah.edu jlong@messiah.edu] with questions/comments.</div>

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